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$28k–$33k/yr
Full-time, Temporary
bachelor degree
Posted 5d ago
~40 hrs/week
Remote in Milan, Lombardy, Italy
Responsibilities
The Customer Service Representative will manage the end-to-end order process and serve as the primary point of contact for customer-related activities. They will also collaborate with internal departments to ensure accurate invoicing, compliance, and high customer satisfaction.
Requirements
Candidates must hold a bachelor's degree or equivalent experience in an administrative or commercial field. Proficiency in Italian and English is required, with strong organizational skills and experience in IT tools like Microsoft Office.
Full job description
Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.
Westlake Epoxy, part of the Westlake family of companies, is a leading global producer of thermosetting epoxy resin systems used in coatings and composites for industries like wind energy, automotive and aerospace. Our specialty epoxy resins, modifiers and curing agents offer critical performance features such as strength, heat, corrosion and chemical resistance, as well as superior adhesion.
We are looking for a remote Customer Service Representative to support our sales team in managing customer relationships and the end-to-end order process in a dynamic, international environment. This is a temporary position for 12 months.
RESPONSIBILITIES
·Manage the entire order process as the primary point of contact for customer order-related activities
·Build and maintain professional relationships with customers through multiple communication channels (phone, email, digital systems)
·Enter new orders, handle changes and cancellations, coordinate with plants to ensure on-time shipments, and resolve any issues
·Collaborate with Finance and other departments to ensure correct invoicing, compliance with customer-specific requirements and high customer satisfaction
·Update and maintain accurate customer master data and provide backup support to other Customer Service colleagues when needed
If you are passionate about delivering excellent customer service in a dynamic, international environment and enjoy managing the end-to-end order process, we look forward to receiving your application.
QUALIFICATIONS
·Bachelor’s degree or an equivalent combination of education and experience in an administrative/commercial field
·Excellent written and verbal communication skills, strong customer focus and attention to detail in an international, multicultural environment
·Strong organizational skills, flexibility, and a problem-solving mindset, with the ability to manage changing priorities
·Proficiency with common IT tools (Microsoft Excel and Word); experience with SAP is considered a plus
·Fluency in Italian and English; knowledge of German is preferred
The gross annual salary for this temporary 12‑month position is in the range of €28,000 to €33,000, depending on qualifications and experience.
Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.
If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.
Related keywords
Customer ServiceOrder ProcessSales SupportEpoxy ResinThermosettingCoatingsCompositesWind EnergyAutomotiveAerospaceInvoicingComplianceCustomer Master DataSAPMicrosoft ExcelMicrosoft Word
Westlake (NYSE: WLK) is a global manufacturer and supplier of materials and innovative products that enhance life every day. We provide the building blocks for vital solutions — from packaging and healthcare products to automotive and consumer goods to building and construction products.
Employing approximately 16,000 people, Westlake operates in North America, Europe and Asia.
Offices: 2801 Post Oak Blvd, Suite 600, Houston, Texas 77056, US
How many Sales jobs are open in Milan, Italy right now?
There are currently 897 open sales positions in Milan, Italy listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Milan, Italy?
Companies currently hiring include Max Mara Fashion Group, MANGO, Buccellati, Delivery Hero, Radius, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Milan, Italy?
Yes — 343 of the 897 open sales positions offer remote or hybrid work (41 remote, 302 hybrid).
How do I apply for Sales jobs in Milan, Italy?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.