Mendrisio, Ticino, Switzerland · On-site
Damiani Group is a leading international luxury jewelry and watches group, renowned for its Italian craftsmanship, excellence, and commitment to delivering exceptional customer experiences. To support our international g…
Skills: Customer Service, German Fluency, English Proficiency, CRM Systems, ERP Systems
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Manage customer and business partner inquiries across multiple digital channels to provide luxury-level pre-sales and after-sales support. Coordinate with internal teams to process orders, returns, and repairs while maintaining accurate data in CRM and ERP systems.
Requires previous experience in customer service or sales support, preferably within the luxury or premium consumer goods sector. Must be fluent in German (C1/C2) and have a good command of English (B2).
Damiani Group is a leading international luxury jewelry and watches group, renowned for its Italian craftsmanship, excellence, and commitment to delivering exceptional customer experiences. To support our international growth, we are looking for a Customer Service Specialist who is passionate about customer care and committed to delivering outstanding service standards.
The highest expression of savoir-faire, creativity and Italian craftsmanship.
Damiani Group was founded in 1924 in Valenza, homeland of the best Italian jewelry tradition, thanks to Enrico Grassi, who began designing and creating jewels with diamonds: small masterpieces destined for the noble families of the time, for which he soon became the trusted jeweler. Damiani Group is leader of the Italian jewelry market sector and is acknowledged worldwide as a synonym of top-end Italian style tradition, with prestigious brands: Damiani, Salvini, Bliss, Calderoni, Rocca e Venini.
Offices: Piazza Damiano Grassi Damiani, 1, Valenza (AL), 15048, IT
The highest expression of savoir-faire, creativity and Italian craftsmanship.
Damiani Group was founded in 1924 in Valenza, homeland of the best Italian jewelry tradition, thanks to Enrico Grassi, who began designing and creating jewels with diamonds: small masterpieces destined for the noble families of the time, for which he soon became the trusted jeweler. Damiani Group is leader of the Italian jewelry market sector and is acknowledged worldwide as a synonym of top-end Italian style tradition, with prestigious brands: Damiani, Salvini, Bliss, Calderoni, Rocca e Venini.
Offices: Piazza Damiano Grassi Damiani, 1, Valenza (AL), 15048, IT
