Ottawa, Ontario, Canada · On-site
$18/hr–$19/hr
WHO WE ARE Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after. We're proud to create unforgettable exp…
Skills: Customer service, Cash handling, Data management, Inventory management, Shipping and receiving
Ottawa, Ontario, Canada · On-site
$47k–$51k/yr
WHO WE ARE Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after. We're proud to create unforgettable exp…
Skills: Supervisory experience, Customer service, Team leadership, Conflict resolution, Performance management
Vancouver, British Columbia, Canada · On-site
Spence Diamonds was founded in 1978 in Vancouver, British Columbia, Canada. We are proudly the leading diamond specialty concept in North America, and the largest Canadian-owned retailer of diamond jewelry. Our dynamic t…
Skills: Jewelry polishing, Quality control, Time management, Detail oriented, Multitasking
Vancouver, British Columbia, Canada · On-site
$49k–$53k/yr
WHO WE ARE Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after. We're proud to create unforgettable exp…
Skills: Supervisory experience, Customer service, Team leadership, Conflict resolution, Performance management
Edmonton, Alberta, Canada · On-site
$90k–$120k/yr
WHO WE ARE Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after. We're proud to create unforgettable exp…
Skills: Professional Sales, Customer Relationship Management, Client Prospecting, Product Presentation, Communication Skills
Calgary, Alberta, Canada · On-site
$90k–$120k/yr
WHO WE ARE Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after. We're proud to create unforgettable exp…
Skills: Sales Presentation, Client Relationship Management, Lead Generation, Product Expertise, Communication Skills
Ottawa, Ontario, Canada · On-site
$70k–$90k/yr
WHO WE ARE Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after. We're proud to create unforgettable exp…
Skills: Professional Sales, Customer Relationship Management, Diamond Education, Communication Skills, Goal Orientation
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The associate acts as the primary point of contact for clients, managing transactions, phone inquiries, and emails while ensuring an exceptional showroom experience. They are also responsible for inventory counts, shipping and receiving, and maintaining the overall cleanliness and merchandising of the store.
Candidates must have at least one year of customer service experience and possess strong communication, problem-solving, and time management skills. Proficiency with computers and the ability to work a minimum of three days a week, including at least one weekend day, is required.
WHO WE ARE
Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after.
We're proud to create unforgettable experiences for our customers by taking them through the Spence Experience.
Our people are the center stone of our business, who bring our vision to life for every customer, every day.
We’re committed to fostering a culture where our people are empowered to be as successful as possible, and are provided with all the necessary tools, resources and support to create and live the life they love!
As a member of customer service team at Spence, you embody our culture and values by providing an exceptional customer experience. You have a passion for our products and are comfortable assisting with presenting valuable products and representing products with confidence.
You are the backbone of our store. You promote accuracy within the store through exceptional process handling which includes data management, finances, task management. You professionally act as the first and last point of contact for our clients on the phone, through email and in person within the store. On any given day you’re handling all payments & transactions, answering incoming phone calls and emails, managing inventory counts, shipping & receiving, assisting in store maintenance and cleanliness, showroom upkeep, and supporting the Sales Consultants and Management. Most importantly you ensure our customers are top priority and are all given the full Spence experience.
A few things we hope you have…
Compensation
The pay range for this position is $18.15-$19.05 per hour. Pay ranges are established based on work location and market standards for the applicable position. The successful candidates starting pay rate will be determined based on job-related skills, experience, and qualifications.
This posting reflects an immediate opening, with an anticipated start date in mid to late-August 2026. Qualified candidates whose skills and experience align with our requirements will be contacted.
We do not use artificial intelligence (AI) to screen, assess, or select candidates at any stage of the hiring process.
Now open in 8 locations across Canada!
Founded in Vancouver B.C., Spence Diamonds has been in the diamond business for 40 years, and we’ve given hundreds of thousands of couples the confidence to find the diamond ring that represents their unique partnership. We break down the stereotypes associated with the traditional diamond buying experience and have set out to revolutionize the retail diamond industry, by elevating choice and transparency, education and customization through a unique offering of both Artisan Created and earth-minded diamonds for a ring that is unique to you.
Offices: Vancouver, BC V5Z 1A3, CA · 101-888 Burrard Street, Vancouver, BC V6Z1X9, CA · 6700 Macleod Trail South, Unit 100, Calgary, AB T2H 0L3, CA · 31 Famous Avenue, Vaughan, ON L4L 0B6, CA · 20055 Langley By-Pass, Langley, BC V3A 8R6, CA
Now open in 8 locations across Canada!
Founded in Vancouver B.C., Spence Diamonds has been in the diamond business for 40 years, and we’ve given hundreds of thousands of couples the confidence to find the diamond ring that represents their unique partnership. We break down the stereotypes associated with the traditional diamond buying experience and have set out to revolutionize the retail diamond industry, by elevating choice and transparency, education and customization through a unique offering of both Artisan Created and earth-minded diamonds for a ring that is unique to you.
Offices: Vancouver, BC V5Z 1A3, CA · 101-888 Burrard Street, Vancouver, BC V6Z1X9, CA · 6700 Macleod Trail South, Unit 100, Calgary, AB T2H 0L3, CA · 31 Famous Avenue, Vaughan, ON L4L 0B6, CA · 20055 Langley By-Pass, Langley, BC V3A 8R6, CA
