PCI Compliance Specialist, PDS Program (Polish/English)

Location: Portugal

About VikingCloud

VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform™, the industry’s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day.

VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted.

Responsibilities

• Provide outstanding customer service in every interaction.
• Collaborate effectively with the team, aligned with company goals.
• Meet daily, weekly, and monthly KPIs to support customer needs.
• Contribute to the team’s efforts in growing the business.
• Recognize chances to recommend and upsell security and compliance products based on customer profiles.

Qualifications

• Minimum education: High school diploma or equivalent.
• 1+ years of experience in a customer support role, preferably in a call center
• 1+ years of proven experience in sales, preferably in remote or virtual environments
• Fluency in Polish, C1 level.
• Fluency in English, C1 level.
• Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
• Team player with a positive attitude, that enjoys sales and customer service
• Attentive listener with clear and confident communication
• Professional phone presence and soft skills
• Detail-oriented and able to handle multiple tasks
• Solid decision-making and problem-solving abilities
• Available to work flexible shifts while displaying impeccable schedule adherence

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state, or local protected class.

Employment Disclaimer: This position is advertised on behalf of Conectys Portugal (also known as Arcowave Portugal, Lda.), who will be the sole employer for all successful candidates. Conectys Portugal will be responsible for all employment legal obligations, employment protections, and employment remuneration and benefits. No employment relationship will exist with any other party involved in the recruitment process.

Privacy Disclaimer: As part of our recruitment and selection process, please be informed that your application data will be processed in accordance with applicable data protection laws, including the GDPR. To facilitate this process, your personal data shall be shared with Arcowave Portugal, Lda., as well as third-party service providers, who may assist with candidate assessment, recruitment administration, and background screening and vetting checks. These third parties are contractually bound to keep your information confidential and to use it solely for purposes related to the recruitment process. By submitting your application, you consent to this sharing of your data. For more information on how we handle your data, please refer to our Privacy Policy and Notice.