Company Description Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a …
📞 Call Center (M/F) – Lisboa A SellPoint, especializada em recrutamento na área comercial, está a recrutar Call Center para integrar a equipa de um cliente em Lisboa. Esta função é ideal para profissionais que procuram …
Skills: Customer service, Communication, Argumentation, Computer literacy, Problem solving
Job Description As part of our International Travel Sales Team based in Lisbon, you will be the go-to person for agency partners and travel customers across Corporate and Franchise countries. You combine a service-orient…
Skills: Inside sales, Customer service, Travel industry knowledge, Communication, Problem solving
Technical Support Engineer - Azure Digital Natives
Lisbon, Portugal · Hybrid
$43k–$74k/yr
Senior$1M raised
Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer e…
Descrição da empresa Por que escolher a Accor? Muito mais do que um grupo hoteleiro líder mundial. Na Accor, acreditamos que a tua singularidade é o nosso maior ativo. Aqui, não pedimos que te adaptes a um molde; convida…
Skills: Hotel reception, Opera Cloud PMS, Customer service, Multilingual communication, Problem solving
Humberto Delgado - Lisbon Airport Full Time available (40 hours) About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolut…
Company Description At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping peop…
Skills: Zendesk, Business analysis, Product ownership, BPMN, Workflow modeling
New Business Executive (Polish & English Speaking)
Lisbon, Portugal · Hybrid
Mid level
We are looking for a motivated and customer-focused individual to join our UK New Business team. In this role, you will be the first point of contact for new business prospects, building genuine relationships and helping…
NIQ Early Career Program: Internship - Customer Success Analytics FMCG (12 months, Pre-hire internship)
Lisbon, Portugal · Hybrid
Entry level$9M raised
Company Description Our Analysts are vital to NielsenIQ’s success. They work every day with our client base, which includes most of the major brands you see in the supermarket. We also work with most of the supermarkets …
Skills: Data extraction, Desk research, Market analysis, Microsoft Office, Excel
NIQ Early Career Program: Internship - Customer Success Analytics FMCG (12 months, Pre-hire internship)
Lisbon, Portugal · Hybrid
Entry level$9M raised
Company Description Our Analysts are vital to NielsenIQ’s success. They work every day with our client base, which includes most of the major brands you see in the supermarket. We also work with most of the supermarkets …
Skills: Data extraction, Desk research, Market analysis, Customer inquiries, Microsoft Excel
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From aut…
Skills: International Roaming, Mobile Core Networks, Root Cause Analysis, Incident Management, LTE Roaming
Sales Program Specialist – Process Associate – LATAM Spanish- Hybrid Lisbon!
Lisbon, Portugal · Hybrid
Mid level$750M raised
Associate - S&M - Customer Success Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at …
Skills: Sales, Account management, Digital marketing, Customer service, CRM systems
A tua missão na equipa Aqui, há oportunidades para ti! Junta-te à nossa Equipa de Loja e a mais de 32.000 colaboradores que trabalham juntos para levar a melhor comida aos nossos Clientes e fazer do Pingo Doce a cadeia d…
Sr. Associate - Insurance - P&C Claims Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re…
Skills: Claims management, Data management, Insurance, Property & casualty insurance, German language
WONDERCOM | Creating the Future Together Há mais de 25 anos a impulsionar o futuro das Telecomunicações e da Tecnologia. Vem criar o futuro connosco! Estamos a reforçar a nossa equipa com um Gestor Técnico Dedicado (m/f)…
Job Description Sales Development is the sales & talent pipeline driving the EMEA business. At Zendesk, we provide the best sales training ground that enables you to enhance your skill set and accelerate your career traj…
Skills: Sales, Lead qualification, CRM management, Communication, Upselling
Are you an experienced logistics professional with a passion for delivering exceptional customer experiences? Maersk is seeking a Customer Experience Consultant to join our team in Lisbob. This is an exciting opportunity…
Sales Program Specialist – Process Associate – Brazilian Portuguese - Hybrid Lisbon!
Lisbon, Portugal · Hybrid
Mid level$750M raised
Associate - S&M - Customer Success Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at …
Skills: Sales, Account management, Digital marketing, Advertising, Customer service
Are you an experienced logistics professional with a passion for delivering exceptional customer experiences? Maersk is seeking a Customer Experience Consultant to join our team in Lisbob. This is an exciting opportunity…
Chefe de Secção de Loja (40h) - Lisboa - Av. Cor. Galhardo | 1.388€-1.723
Lisbon, Portugal · On-site
$1k–$2k/mo
Mid level
Introdução Spoiler alert: ao continuares a ler este anúncio poderás encontrar o local ideal para… ✅ Construíres uma carreira; ✅ Pertenceres a um ambiente de equipa TOP; ✅ Receberes uma compensação atrativa; • Remuneração…
Skills: Team Coordination, Process Optimization, KPI Analysis, Cost Management, Customer Orientation
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Posted 13h ago
~40 hrs/week
Responsibilities
The Application Support Analyst will ensure the stability and continuity of critical payment processing platforms by managing incidents and resolving technical issues. They will also collaborate with stakeholders to improve operational processes, document solutions, and automate repetitive tasks.
Requirements
Candidates must have strong Oracle SQL skills and experience supporting applications in Linux/Unix and Windows environments. Proficiency in scripting languages like Shell, Bash, or Python is required, along with excellent communication skills and an analytical mindset.
Full job description
Company Description
Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services
Job Description
We are looking for an Application Support Analyst to join a dynamic IT team supporting critical applications within the Payment Processing domain. The successful candidate will play a key role in ensuring platform stability, incident resolution, process improvement, and business continuity while working closely with business stakeholders and technical teams.
Key Responsibilities
Provide application support for business-critical payment processing platforms and services.
Understand business workflows, operational processes, and user requirements to deliver effective support.
Ensure proper coverage during assigned shifts and participate in support rotations as required.
Manage and prioritize incidents, requests, and tasks received through ticketing systems, email, or direct communication.
Communicate progress, updates, and resolutions to business users, team members, and relevant stakeholders.
Document incidents, procedures, solutions, and best practices to support knowledge sharing and operational excellence.
Collaborate with team members to transfer knowledge and improve overall platform coverage and support capabilities.
Identify root causes of recurring issues and contribute to long-term solutions and process improvements.
Develop scripts and automation solutions to optimize operational and repetitive tasks.
Analyze application releases, patches, and fixes, understanding their impact on production environments.
Participate in on-call, weekend, and public holiday support rotations when required by business needs.
Qualifications
Strong Oracle SQL knowledge.
Experience supporting applications in Linux/Unix and Windows environments.
Good scripting capabilities (Shell, Bash, Python, or similar).
Understanding of networking concepts and troubleshooting.
Nice-to-Have Skills
Unix administration knowledge.
ITIL framework understanding and experience with incident/problem management processes.
Experience with Ansible and DevOps practices.
Experience with monitoring, automation, and production support tools.
Languages
English: Professional/Fluent level (written and spoken).
Soft Skills
Excellent communication and stakeholder management skills.
Strong analytical and problem-solving mindset.
Proactive, autonomous, and detail-oriented.
Ability to work effectively under pressure and manage multiple priorities.
Curious learner with a strong interest in understanding business processes.
Collaborative team player with a knowledge-sharing mindset.
Customer-focused and results-driven.
Critical thinking and continuous improvement orientation.
Working Model
Hybrid working model.
Availability to work weekends and public holidays on a rotational basis when required.
Availability to participate in support coverage outside standard business hours when necessary.
Inetum is a European leader in digital services. Inetum’s team of 26,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.
Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.
Driven by its ambition for growth and scale, Inetum generated sales of 2.2 billion euros in 2025.
🏅 Top Employer in 9 countries
Offices: 5, Rue Touzet Gaillard, St.-Ouen, Île-de-France 93400, FR · Calle de Serrano Galvache, 56, Edificio Encina, Planta 7, Madrid, Communauté de Madrid 28033, ES · Avenida Dom João II, N° 44C, Piso 4,, Parque das Nações, Lisbonne 1990, PT · 1100 Boulevard Al Qods,, Casa NearShore 2B, 3°étage, Casablanca, MA · A. Vaucampslaan 42, Industriezone Zenneveld,, Huizingen, Région flamande 1654, BE
How many Customer Service & Support jobs are open in Lisbon, Portugal right now?
There are currently 746 open customer service & support positions in Lisbon, Portugal listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Lisbon, Portugal?
Companies currently hiring include nomadify, Mercier Consultancy, Caetano Auto, Claranet Portugal, Inetum, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Lisbon, Portugal?
Yes — 296 of the 746 open customer service & support positions offer remote or hybrid work (62 remote, 234 hybrid).
How do I apply for Customer Service & Support jobs in Lisbon, Portugal?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.