Company Description Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a …
Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspir…
Skills: Leadership, Coaching, Sales Strategy, Relationship Management, Team Development
SOBRE NÓS A Indie Campers é uma referência global em viagens de estrada, oferecendo a milhares de clientes a liberdade de explorar o mundo em autocaravanas e campervans totalmente equipadas. À medida que expandimos a nos…
Customer Service Representative - Romanian and English (Interim)
Lisbon, Portugal · Hybrid
$18k–$23k/yr
Mid level$97M raised
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …
Customer Service Representative - Japanese and English (Interim)
Lisbon, Portugal · Hybrid
$18k–$23k/yr
Mid level$97M raised
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …
Customer Service Representative - German and English (Interim)
Lisbon, Portugal · Hybrid
$18k–$23k/yr
Mid level$97M raised
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …
Skills: Customer service, Content moderation, Dispute resolution, German, English
Customer Service Representative - Dutch and English (Interim)
Lisbon, Portugal · Hybrid
$18k–$23k/yr
Mid level$97M raised
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …
People Services Associate – Spanish Speaker (f/m/div.)
Lisbon, Portugal · Hybrid
Entry level
Company Description The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future. Bosch Service Soluti…
Skills: HR administration, Data management, Employee lifecycle management, Documentation handling, Sick leave process management
Portuguese Speaking iRobot Support Specialist - Work In Sofia, Bulgaria
Lisbon, Portugal · On-site
Entry level
Portuguese Speaking iRobot Support SpecialistAbout Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-le…
Skills: Technical Support, Customer Service, Troubleshooting, Hardware Support, Software Support
Portuguese Speaking Support Specialist - Work In Sofia, Bulgaria
Lisbon, Portugal · On-site
Entry level
Portuguese Speaking Support SpecialistAbout Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm, dedicated to connecting top-tier talent with w…
Portuguese Speaking Solutions Consultant - Work In Sofia, Bulgaria
Lisbon, Portugal · On-site
Entry level
Portuguese Speaking Solutions ConsultantAbout Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations acr…
Portuguese Speaking Customer Experts for Dyson - Work Remote In Greece
Lisbon, Portugal · Remote OK
Entry level
Portuguese Speaking Customer Experts for DysonAbout Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm, recognized as a leading partner for top-tier talent seeking careers within…
Skills: Portuguese, Customer support, Technical troubleshooting, Consumer electronics, CRM systems
Portuguese Speaking Financial Customer Experts - Work In Athens, Greece
Lisbon, Portugal · On-site
Mid level
Portuguese Speaking Financial Customer ExpertsAbout Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite global talent with high-growth industries ac…
POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all ch…
Portuguese Speaking Social Media Content Moderators - Work In Athens, Greece
Lisbon, Portugal · On-site
Entry level
Portuguese Speaking Social Media Content ModeratorsAbout Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with industry-le…
Skills: Portuguese, English, Content Moderation, Social Media, Digital Ethics
Quem somos Somos a Bravo, a primeira e maior reparadora de crédito da Europa e América Latina! Com mais de 16 anos de experiência e operativos em 6 países, estamos comprometidos em oferecer uma segunda oportunidade às pe…
Skills: Sales, Lead management, Financial assessment, Negotiation, Persuasion
Marriott International Hotels, Inc.
Rececionista de 2ª
Lisbon, Portugal · On-site
Entry level
Why work with us? If you think that you are the perfect fit for our team and you are passionate about Hospitality, this is your opportunity! Lisbon Marriott Hotel believes in the power of our associates to shape our futu…
Skills: Customer service, Communication, Cash handling, Reservation management, Problem solving
A Haddad Brands Europe é distribuidora exclusiva de coleções têxteis infantis das marcas Nike & Jordan, Levi's, Polo Ralph Lauren, Lacoste e Converse na Europa. A nossa empresa tem registado um enorme crescimento desde o…
Skills: Sales, Customer service, Merchandising, Stock management, Inventory control
Males and Females welcome Calling all truly AWESOME people! About Stranger Soccer Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching…
Supervisor Restaurante e Bar - Golfe Club Houses (M/F)
Lisbon, Portugal · On-site
Mid level
Supervisor Restaurante e Bar (M/F) - Golfe Club Houses Quer pertencer ao maior grupo português no Setor do Turismo em Portugal? Junte-se à nossa equipa de excelência! Com mais de 100 hotéis presentes em 16 países, poderá…
Skills: Restaurant management, Bar management, Team leadership, Customer service, HACCP compliance
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Posted 4d ago
~40 hrs/week
Responsibilities
The Application Production Support Engineer is responsible for ensuring the stability, availability, and performance of critical business applications in a production environment. This role involves managing incident resolution, performing root cause analysis, and collaborating with development and infrastructure teams to implement sustainable solutions.
Requirements
Candidates must possess expert knowledge in Java application servers, Kubernetes, RHEL Linux, and database management. Proficiency in monitoring tools, automation frameworks, and ITIL/Agile methodologies is required to support continuous service improvement.
Full job description
Company Description
Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services
Job Description
The Application Production Support Engineer is a detail-oriented and technically skilled professional responsible for managing and supporting critical business applications in a production environment, with a strong focus on delivering high-quality IT services.
This role is responsible for ensuring the stability, availability, performance, and reliability of applications within the team's scope. The professional will also manage incident resolution in a timely manner, collaborating closely with internal stakeholders (Development, Infrastructure, and Architecture teams) as well as external partners and service providers to drive sustainable and long-term solutions.
Main Responsibilities
Application Stability & Availability (Expert)
Monitor, maintain, and support business-critical applications, ensuring high availability, stability, and optimal performance.
Actively participate in Incident and Problem Management processes, including:
Participation in Major Incident (P1/P2) Situation Rooms.
Root Cause Analysis (RCA) activities.
Identification of incident trends and recurring issues.
Contribution to permanent corrective actions and preventive measures.
Ensure compliance with ITIL governance practices, operational procedures, and established Service Level Agreements (SLAs).
Execute application deployments, releases, and change requests following ITIL and DevOps methodologies.
Proactively identify, analyze, and resolve technical issues to support uninterrupted business operations.
Participate in on-call support rotations and provide 24/7 support coverage for critical applications when required.
Technical Support & Collaboration (Expert)
Serve as a primary point of contact between Production Support and Development teams for troubleshooting and issue resolution.
Collaborate closely with Scrum and DevOps teams to design, deploy, maintain, and continuously improve application services.
Implement upgrades, patches, configuration changes, and new functionalities while minimizing business impact and ensuring service continuity.
Contribute to the continuous improvement of operational processes, automation, and platform reliability.
Documentation & Knowledge Sharing (Expert)
Create, maintain, and continuously update technical documentation, including operational procedures, system configurations, troubleshooting guides, and runbooks.
Promote knowledge sharing and best practices across global support teams to improve operational efficiency and service quality.
Support the development and maintenance of knowledge bases to facilitate issue resolution and onboarding activities.
Platform Monitoring & Observability (Expert)
Implement, maintain, and optimize monitoring and observability solutions across production environments.
Leverage platforms such as Dynatrace and other observability tools to ensure proactive monitoring and rapid incident detection.
Collaborate with Development teams and Centers of Expertise to define and enhance observability standards and monitoring strategies.
Promote an observability-first mindset, enabling early identification and resolution of potential service disruptions.
Continuously improve monitoring dashboards, alerting mechanisms, and operational metrics.
General Responsibilities
Complete all mandatory training required for the effective operation of the IT Production area and compliance with company policies.
Perform additional activities, when required, to support business objectives and ensure the proper functioning of the Center of Expertise.
Contribute to continuous improvement initiatives within the Production Support organization.
Qualifications
API, Application Servers & Kubernetes (Expert)
Strong knowledge of Java Application Servers, particularly Red Hat JBoss EAP.
Understanding of Java application troubleshooting, including:
Heap dump analysis.
Thread dump analysis.
Performance tuning and optimization.
Hands-on experience with OpenShift and Kubernetes-based platforms.
Knowledge of Cloud-native architectures and containerized environments.
Experience with API Gateway solutions such as Axway and Apigee.
RHEL Linux Operating System (Expert)
Advanced administration and troubleshooting experience in Red Hat Enterprise Linux (RHEL) environments.
Tooling & Automation (Expert)
Monitoring and observability platforms:
Dynatrace
Grafana
Prometheus
ELK Stack
Jaeger
CI/CD tools and practices:
GitLab
Jenkins
Argo CD
Nexus Repository (Sonatype)
Infrastructure and configuration management:
Ansible
Terraform
Databases (Expert)
Strong knowledge of relational databases, including:
Microsoft SQL Server
PostgreSQL
Experience with database monitoring, performance analysis, and troubleshooting.
Agile Methodologies
Scrum Framework (Practitioner)
Experience working within Agile and Scrum environments, collaborating effectively with cross-functional teams.
Inetum is a European leader in digital services. Inetum’s team of 26,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.
Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.
Driven by its ambition for growth and scale, Inetum generated sales of 2.2 billion euros in 2025.
🏅 Top Employer in 9 countries
Offices: 5, Rue Touzet Gaillard, St.-Ouen, Île-de-France 93400, FR · Calle de Serrano Galvache, 56, Edificio Encina, Planta 7, Madrid, Communauté de Madrid 28033, ES · Avenida Dom João II, N° 44C, Piso 4,, Parque das Nações, Lisbonne 1990, PT · 1100 Boulevard Al Qods,, Casa NearShore 2B, 3°étage, Casablanca, MA · A. Vaucampslaan 42, Industriezone Zenneveld,, Huizingen, Région flamande 1654, BE
How many Customer Service & Support jobs are open in Lisbon, Portugal right now?
There are currently 761 open customer service & support positions in Lisbon, Portugal listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Lisbon, Portugal?
Companies currently hiring include nomadify, Mercier Consultancy, Caetano Auto, Claranet Portugal, Inetum, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Lisbon, Portugal?
Yes — 297 of the 761 open customer service & support positions offer remote or hybrid work (63 remote, 234 hybrid).
How do I apply for Customer Service & Support jobs in Lisbon, Portugal?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.