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Jobs at Catawiki (Now Hiring) — 16 open

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Customer Service Representative - Mandarin and English (Interim)

Lisbon, Portugal · Hybrid

$18k–$23k/yr

Mid level$97M raised

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …

Skills: Customer Service, Content Moderation, Mandarin Proficiency, English Proficiency, Conflict Resolution

Catawiki logoCatawiki

Customer Service Representative - Japanese and English (Interim)

Lisbon, Portugal · Hybrid

$18k–$23k/yr

Mid level$97M raised

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …

Skills: Japanese Proficiency, English Proficiency, Customer Support, Conflict Resolution, Mediation

Catawiki logoCatawiki

Customer Service Representative - Italian and English (Interim)

Lisbon, Portugal · Hybrid

$18k–$23k/yr

Mid level$97M raised

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …

Skills: Customer Service, Content Moderation, Italian Proficiency, English Proficiency, Conflict Resolution

Catawiki logoCatawiki

Customer Service Representative - Spanish and English (Interim)

Lisbon, Portugal · Hybrid

$18k–$23k/yr

Mid level$97M raised

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …

Skills: Customer Service, Content Moderation, Spanish Proficiency, English Proficiency, Conflict Resolution

Catawiki logoCatawiki

Customer Service Representative - Romanian and English (Interim)

Lisbon, Portugal · Hybrid

$18k–$23k/yr

Mid level$97M raised

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …

Skills: Customer Service, Content Moderation, Romanian Language, English Language, Conflict Resolution

Catawiki logoCatawiki

Customer Service Representative - French and English (Interim)

Lisbon, Portugal · Hybrid

$18k–$23k/yr

Mid level$97M raised

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …

Skills: Customer Service, Content Moderation, French Proficiency, English Proficiency, Conflict Resolution

Catawiki logoCatawiki

Customer Service Representative - German and English (Interim)

Lisbon, Portugal · Hybrid

$18k–$23k/yr

Mid level$97M raised

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …

Skills: Customer Service, Content Moderation, German Proficiency, English Proficiency, Conflict Resolution

Catawiki logoCatawiki

Customer Service Representative - Dutch and English (Interim)

Lisbon, Portugal · Hybrid

$18k–$23k/yr

Mid level$97M raised

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …

Skills: Customer Service, Content Moderation, Dutch Proficiency, English Proficiency, Conflict Resolution

Catawiki logoCatawiki

Partnership Specialist - Category Marketing

Netherlands · Hybrid

Mid level$97M raised

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …

Skills: Relationship Building, Partnership Management, Business Development, Data Analysis, Stakeholder Management

Catawiki logoCatawiki

Brand Copywriter - Lisbon

Lisbon, Portugal · Hybrid

Senior$97M raised

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …

Skills: Copywriting, Brand Storytelling, Performance Marketing, AI Tool Integration, Tone of Voice Development

Catawiki logoCatawiki

Expert Post War Art & Prints

Germany · Remote Solely

Senior$97M raised

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …

Skills: Art Appraisal, Provenance Research, Pricing, Gallery Management, Auction House Operations

Catawiki logoCatawiki

CS Scheduling Sr. Specialist

Lisbon, Portugal · Hybrid

Mid level$97M raised

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …

Skills: Forecasting, Capacity Planning, Workforce Modelling, Scheduling, Shrinkage Planning

Catawiki logoCatawiki

Engineering Manager - Shipping

Lisbon, Portugal · Hybrid

Senior$97M raised

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …

Skills: People Leadership, Software Engineering, Technical Strategy, Architectural Decision Making, Stakeholder Management

Catawiki logoCatawiki

Expert Model Trains

Belgium · Remote OK

Senior$97M raised

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …

Skills: Model Train Expertise, Commercial Acumen, Valuation, Curation, Communication Skills

Catawiki logoCatawiki

Catawiki Live Commercial Intern

Netherlands · Hybrid

Entry level$97M raised

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …

Skills: Lead Generation, Seller Onboarding, Commercial Mindset, Communication Skills, Problem Solving

Catawiki logoCatawiki

CRM Marketing Intern

Netherlands · Hybrid

Entry level$97M raised

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …

Skills: Email Marketing, CRM Support, A/B Testing, Campaign Automation, Project Management

Catawiki logo

Customer Service Representative - Mandarin and English (Interim)

Catawiki

Lisbon, Portugal • Hybrid

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Mid levelHybrid · 2 days in office

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  • $18k–$23k/yr
  • Temporary, Full-time
  • Health Insurance, Dental Coverage, Work From Home Allowance, Commuting Coverage, Catavoucher, Extra Day Off to Pursue Your Passion
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

Manage and resolve customer queries and disputes via chat, email, phone, and social media for buyers and sellers. Mediate between parties to find mutually beneficial solutions and provide feedback to improve the overall customer experience.

Requirements

Requires 1 to 4 years of experience in customer service or content moderation with professional fluency in Mandarin and English. Candidates must be able to work 40 hours per week, including some weekends, and commute to the Lisbon office.

Full job description

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

  • Taking ownership and driving impact 
  • Being open to change and feedback
  • Being passionate about our mission and our customers. 

IMPORTANT NOTE:

This position is for an Interim fixed-term 7-month contract (starting September 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

  • 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
  • Professional speaking and writing skills in Mandarin and English; strong communication skills.
  • Strong analytical and critical thinking skills.
  • Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
  • Ability to quickly switch between various customer channels, like phone and e-mail communications.
  • Ability to positively interact with your team and other departments.
  • Available to work 40 hours per week.
  • You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
  • You are flexible with working at least 2 weekends a month and on some public holidays.
  • This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

"As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.".

In return

  • A competitive Annual Gross Base Salary of 18.000€-23.000€ depending on your level, competencies, and overall experience.
  • Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
  • A Work From Home Allowance to help with your monthly household bills.
  • Commuting between your home and our office is covered by Catawiki.
  • Amazing Office right in the centre of Lisbon.

Why You'll Love Working with Us

  • Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
  • Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
  • A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
  • Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

Related keywords

Customer ExperienceMarketplaceLive ChannelsHospitalityTourismRetailCall-centreLisbonInterim ContractDispute ResolutionBilingual Support

About Catawiki

LinkedInVisit site

Special objects, selected by experts

Industry
Internet Marketplace Platforms
Company size
501-1,000 employees
Founded
2008
Headquarters
Amsterdam, North Holland
LinkedIn followers
44,365
Total funding
$97M

Catawiki is the leading online marketplace for special objects. Over 100,000 objects are offered in auction every week - each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and much more. Catawiki is headquartered in Amsterdam with over 750 employees across the world.

Offices: Sint Jorissteeg 2, Amsterdam, North Holland 1012 XV, NL

Online AuctionsE-CommerceMarketplaceAuctionsCollectibles
View all jobs at Catawiki

About Catawiki

LinkedInVisit site

Special objects, selected by experts

Industry
Internet Marketplace Platforms
Company size
501-1,000 employees
Founded
2008
Headquarters
Amsterdam, North Holland
LinkedIn followers
44,365
Total funding
$97M

Catawiki is the leading online marketplace for special objects. Over 100,000 objects are offered in auction every week - each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and much more. Catawiki is headquartered in Amsterdam with over 750 employees across the world.

Offices: Sint Jorissteeg 2, Amsterdam, North Holland 1012 XV, NL

Online AuctionsE-CommerceMarketplaceAuctionsCollectibles
View all jobs at Catawiki

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