Lisbon, Portugal · Hybrid
$18k–$23k/yr
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …
Skills: Customer Service, Content Moderation, Mandarin Proficiency, English Proficiency, Conflict Resolution
Lisbon, Portugal · Hybrid
$18k–$23k/yr
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …
Skills: Japanese Proficiency, English Proficiency, Customer Support, Conflict Resolution, Mediation
Lisbon, Portugal · Hybrid
$18k–$23k/yr
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …
Skills: Customer Service, Content Moderation, Italian Proficiency, English Proficiency, Conflict Resolution
Lisbon, Portugal · Hybrid
$18k–$23k/yr
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …
Skills: Customer Service, Content Moderation, Spanish Proficiency, English Proficiency, Conflict Resolution
Lisbon, Portugal · Hybrid
$18k–$23k/yr
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …
Skills: Customer Service, Content Moderation, Romanian Language, English Language, Conflict Resolution
Lisbon, Portugal · Hybrid
$18k–$23k/yr
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …
Skills: Customer Service, Content Moderation, French Proficiency, English Proficiency, Conflict Resolution
Lisbon, Portugal · Hybrid
$18k–$23k/yr
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …
Skills: Customer Service, Content Moderation, German Proficiency, English Proficiency, Conflict Resolution
Lisbon, Portugal · Hybrid
$18k–$23k/yr
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …
Skills: Customer Service, Content Moderation, Dutch Proficiency, English Proficiency, Conflict Resolution
Netherlands · Hybrid
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …
Skills: Relationship Building, Partnership Management, Business Development, Data Analysis, Stakeholder Management
Lisbon, Portugal · Hybrid
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …
Skills: Copywriting, Brand Storytelling, Performance Marketing, AI Tool Integration, Tone of Voice Development
Germany · Remote Solely
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …
Skills: Art Appraisal, Provenance Research, Pricing, Gallery Management, Auction House Operations
Lisbon, Portugal · Hybrid
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …
Skills: Forecasting, Capacity Planning, Workforce Modelling, Scheduling, Shrinkage Planning
Lisbon, Portugal · Hybrid
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …
Skills: People Leadership, Software Engineering, Technical Strategy, Architectural Decision Making, Stakeholder Management
Belgium · Remote OK
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …
Skills: Model Train Expertise, Commercial Acumen, Valuation, Curation, Communication Skills
Netherlands · Hybrid
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …
Skills: Lead Generation, Seller Onboarding, Commercial Mindset, Communication Skills, Problem Solving
Netherlands · Hybrid
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. …
Skills: Email Marketing, CRM Support, A/B Testing, Campaign Automation, Project Management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manage and resolve customer queries and disputes via chat, email, phone, and social media for buyers and sellers. Mediate between parties to find mutually beneficial solutions and provide feedback to improve the overall customer experience.
Requires 1 to 4 years of experience in customer service or content moderation with professional fluency in Mandarin and English. Candidates must be able to work 40 hours per week, including some weekends, and commute to the Lisbon office.
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.
We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.
Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.
This position is for an Interim fixed-term 7-month contract (starting September 2026), with possible extension depending on performance and business needs.
At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.
The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.
You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:
"As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.".
Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.
Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.
Special objects, selected by experts
Catawiki is the leading online marketplace for special objects. Over 100,000 objects are offered in auction every week - each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and much more. Catawiki is headquartered in Amsterdam with over 750 employees across the world.
Offices: Sint Jorissteeg 2, Amsterdam, North Holland 1012 XV, NL
Special objects, selected by experts
Catawiki is the leading online marketplace for special objects. Over 100,000 objects are offered in auction every week - each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and much more. Catawiki is headquartered in Amsterdam with over 750 employees across the world.
Offices: Sint Jorissteeg 2, Amsterdam, North Holland 1012 XV, NL
