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Full-time
8% Holiday allowance
Posted 8d ago
~40 hrs/week
Responsibilities
The technician will manage 1st and 2nd line support queues, resolve user tickets, and configure hardware for office and warehouse operations. They are responsible for maintaining IT documentation, managing user accounts, and ensuring the smooth operation of warehouse technology like barcode scanners and printers.
Requirements
Candidates must have at least 2 years of hands-on experience in IT support or helpdesk roles with proficiency in Google Workspace and Microsoft 365. Strong troubleshooting skills for hardware, networking, and desktop software are required, along with a customer-service-oriented approach.
Full job description
Senior IT Support Technician
Department: Information Technology
Employment Type: Full Time
Location: Duiven, Netherlands
Compensation: €70,200 / year
Description
At Vintage.com, we're building Europe's most trusted platform for pre-loved items. Technology plays a critical role in everything we do from supporting our warehouse operations and customer experience teams to enabling our continued expansion across Europe. We're looking for a proactive (role title) to join our growing IT team and deliver fast, hands-on technical support across the business.
This is a dedicated 1st and 2nd line support role focused on day-to-day troubleshooting for our office, warehouse, and remote teams.
You'll be the primary point of contact for technical issues, responsible for resolving user tickets through our ticketing system, setting up employee devices, and keeping our warehouse hardware running smoothly.
This role requires a practical, customer-service-minded individual who enjoys direct problem-solving, setting up hardware, and keeping day-to-day operations moving without friction.
Please note that the offered salary range represents the total annual salary, including the 8% holiday allowance.
Key Responsibilities
Managing 1st and 2nd line support queues and actioning incoming user tickets effectively
Provisioning, configuring, and deploying laptops for new hires
Managing user accounts, permissions, and leaver offboarding processes in Google Workspace and Microsoft 365
Physically setting up and troubleshooting warehouse technology, including label printers, handheld barcode scanners, and packing station hardware
Resolving local network, Wi-Fi connectivity, desktop software, and peripheral hardware issues
Working with third-party vendors and technology partners for hardware repairs and equipment management
Maintaining accurate IT documentation, asset inventories, and support processes
Assisting with broader IT operations and new technology rollouts as needed
We're looking for someone with solid hands-on experience who loves delivering great internal customer service and taking ownership of technical issues.
2+ years of hands-on experience in a Helpdesk, or IT Support role
Practical administration experience with Google Workspace, Microsoft 365, or similar cloud platforms
Experience with device management, endpoint support, and hardware provisioning
Solid troubleshooting skills for networking, hardware, and desktop software issues
Strong communication skills and a patient, user-first approach to problem-solving
The ability to manage and prioritize support tickets in a fast-moving environment
Confidence working directly alongside operational teams and resolving hardware issues on-site
Prior experience supporting e-commerce, warehousing, or logistics environments is a strong plus.
Why Join Us?
Gain broad hands-on exposure across modern cloud tools, hardware operations, and multi-site technology
Direct opportunity to grow your technical skill set within a fast-scaling international business
Work as part of a supportive team with a clear focus on operational excellence
Help shape the future of IT support within a growing business
Join a company with a clear purpose and a strong commitment to sustainability
Now Vintage.com | Selling unwanted valuables, made simple. Free, fully insured and with over 1 million boxes processed.
Industry
Internet Marketplace Platforms
Company size
201-500 employees
Founded
2015
Headquarters
Arnhem
LinkedIn followers
842
The simple, trusted way to sell your unwanted valuables.
More than 1 million customer boxes processed across Europe and the UK.
Free, safe and insured service.
Now Vintage.com | Selling unwanted valuables, made simple. Free, fully insured and with over 1 million boxes processed.
Industry
Internet Marketplace Platforms
Company size
201-500 employees
Founded
2015
Headquarters
Arnhem
LinkedIn followers
842
The simple, trusted way to sell your unwanted valuables.
More than 1 million customer boxes processed across Europe and the UK.
Free, safe and insured service.