Spain · Remote Solely
Your role as a Customer Success Retention Advisor at Booksy will give you the opportunity to support, retain and empower our community of beauty and wellbeing professionals across the United Kingdom. As part of the Custo…
Skills: Customer retention, Sales, Negotiation, Objection handling, Communication
Spain · Remote OK
From empowering entrepreneurs to build successful businesses, to supporting their clients to arrange 'me time' moments, we're in the business of elevating people - helping them to thrive and feel fantastic. Lifting other…
Skills: Salesforce Administration, Business Analysis, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce AI
Poland · Remote OK
From empowering entrepreneurs to build successful businesses, to supporting their clients to arrange 'me time' moments, we're in the business of elevating people - helping them to thrive and feel fantastic. Lifting other…
Skills: Salesforce Administration, Business Analysis, Sales Cloud, Service Cloud, Salesforce AI
Poland · Remote OK
From empowering entrepreneurs to build successful businesses, to supporting their clients to arrange 'me time' moments, we're in the business of elevating people - helping them to thrive and feel fantastic. Lifting other…
Skills: SQL, Looker, BigQuery, Marketing Analytics, Marketing Mix Modeling
Spain · Remote OK
From empowering entrepreneurs to build successful businesses, to supporting their clients to arrange 'me time' moments, we're in the business of elevating people - helping them to thrive and feel fantastic. Lifting other…
Skills: SQL, Looker, BigQuery, Marketing Analytics, Marketing Mix Modeling
Hollywood, Florida, United States · Remote OK
$50k–$101k/yr
At Booksy, we believe in the power of feeling fantastic, every single day. That's why we're building a global team dedicated to helping people around the world thrive. From empowering entrepreneurs to build successful bu…
Skills: Field sales, Door-to-door sales, Cold calling, Lead generation, Salesforce
Spain · Remote OK
Booksy connects beauty, wellness and health professionals with local customers, powering millions of appointments annually. As a Booksy employee, you’ll join a team of 800+ around the world building the fastest growing a…
Skills: SQL, BigQuery, A/B Testing, Funnel Optimization, Conversion Analysis
United Kingdom · Remote OK
Booksy connects beauty, wellness and health professionals with local customers, powering millions of appointments annually. As a Booksy employee, you’ll join a team of 800+ around the world building the fastest growing a…
Skills: SQL, BigQuery, A/B Testing, Funnel Optimization, Conversion Analysis
Poland · Remote OK
Booksy connects beauty, wellness and health professionals with local customers, powering millions of appointments annually. As a Booksy employee, you’ll join a team of 800+ around the world building the fastest growing a…
Skills: SQL, BigQuery, Product Optimization, A/B Testing, Funnel Optimization
Spain · Remote OK
From empowering entrepreneurs to build successful businesses, to supporting their clients to arrange 'me time' moments, we’re in the business of elevating people - helping them to thrive and feel fantastic. Lifting other…
Skills: Terraform, Terragrunt, Google Cloud Platform, BigQuery, Cloud Composer
Poland · Remote OK
From empowering entrepreneurs to build successful businesses, to supporting their clients to arrange 'me time' moments, we’re in the business of elevating people - helping them to thrive and feel fantastic. Lifting other…
Skills: Terraform, Terragrunt, Google Cloud Platform, BigQuery, Cloud Composer
United Kingdom · Remote OK
From empowering entrepreneurs to build successful businesses, to supporting their clients to arrange 'me time' moments, we’re in the business of elevating people - helping them to thrive and feel fantastic. Lifting other…
Skills: Terraform, Terragrunt, Google Cloud Platform, BigQuery, Cloud Composer
United Kingdom · Remote OK
From empowering entrepreneurs to build successful businesses, to supporting their clients to arrange 'me time' moments, we’re in the business of elevating people - helping them to thrive and feel fantastic. Lifting other…
Skills: Data Engineering, Leadership, Dbt, Google Cloud BigQuery, SQL
Poland · Remote OK
From empowering entrepreneurs to build successful businesses, to supporting their clients to arrange 'me time' moments, we’re in the business of elevating people - helping them to thrive and feel fantastic. Lifting other…
Skills: Data Engineering, Leadership, dbt, Google Cloud BigQuery, SQL
Spain · Remote OK
From empowering entrepreneurs to build successful businesses, to supporting their clients to arrange 'me time' moments, we’re in the business of elevating people - helping them to thrive and feel fantastic. Lifting other…
Skills: Data Engineering, Leadership, dbt, Google Cloud BigQuery, SQL
Poland · Remote OK
From empowering entrepreneurs to build successful businesses to supporting their clients in arranging "me time" moments, we’re in the business of elevating people - helping them to thrive and feel fantastic. Lifting othe…
Skills: Looker, LookML, SQL, Python, dbt
Spain · Remote OK
From empowering entrepreneurs to build successful businesses to supporting their clients in arranging "me time" moments, we’re in the business of elevating people - helping them to thrive and feel fantastic. Lifting othe…
Skills: Looker, LookML, SQL, Python, dbt
Poland · Remote Solely
Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't…
Skills: Team Management, Customer Service Metrics, KPI Monitoring, Quality Assurance, Performance Analysis
Poland · Remote Solely
About the role The Senior Tax Accountant is responsible for managing and overseeing tax compliance, tax planning, and tax reporting in Poland and hands-on support across other European jurisdictions including the UK, Spa…
Skills: CIT Returns, VAT Compliance, Polish Tax Law, Tax Planning, Financial Reporting
United Kingdom · Remote OK
From empowering entrepreneurs to build successful businesses, to supporting their clients arrange 'me time' moments, we’re in the business of elevating people - helping them to thrive and feel fantastic. Lifting others u…
Skills: Business Analysis, Process Mapping, Generative AI, LLMs, Agentic AI
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
You will lead the retention and reactivation process for beauty and wellbeing professionals by diagnosing underlying issues and offering tailored solutions. This involves collaborating with internal teams to manage cancellation requests and ensure long-term client success.
Candidates must have proven experience in customer retention, sales, or negotiation with strong communication and persuasion skills. Proficiency in tools like Salesforce and a proactive, problem-solving mindset are essential for this role.
Your role as a Customer Success Retention Advisor at Booksy will give you the opportunity to support, retain and empower our community of beauty and wellbeing professionals across the United Kingdom. As part of the Customer Success team, you will act as a trusted advisor to small business owners, helping them overcome challenges and ensuring they continue to grow thanks to our platform.
Working closely with your Outbound Team Leader and collaborating with the Sales, Operations and Marketing teams, you will lead the retention and reactivation process from start to finish. Your role will not be limited to handling cancellation requests; you will analyse each case in depth to diagnose underlying issues relating to payment or use of the platform. You’ll use your persuasive communication skills to offer tailored solutions, whether by providing specialist support, adjusting subscription plans or applying strategic discounts. If you’re motivated by turning difficult conversations into moments of genuine connection and shared success, you’ll find this a highly rewarding role.
To ensure your success in this role, you will need…
We match your hard work with a benefits package designed to support you both at work and outside it:
About Booksy
Our overarching mission is to empower the businesses behind every booking. With over 380,000 beauty professionals on the platform and millions of active users, we are an international scale-up with the agility of a start-up and the stability of a market leader.
Commitment to diversity
We work in a creative and diverse sector, and our team reflects this. We welcome professionals from all backgrounds and guarantee a fair and equitable assessment process. If you require any adjustments or adaptations for accessibility reasons during interviews, please email us at [email protected].
~ Booksy Team
Powering the businesses behind every booking.
We power the businesses behind every booking. Hundreds of thousands of beauty and wellness providers. Millions of their clients. One global platform giving pros the tools to build thriving businesses while we handle the rest. We're a remote-first scale-up where ownership is the standard and trust is the foundation. No corporate bureaucracy. No pointless process. Just sharp people solving meaningful problems. What started in Poland is now an international, cloud-based marketplace that’s scaling quickly. We bring together entrepreneurs in the beauty, health and wellness industry with their customers on a product that connects creative communities and opens up worlds of opportunities.
Offices: France, Poland, Spain, UK & US, US · 78 The Beacon, Eastbourne, East Sussex BN21 3NW, GB · ul. Prosta 67, Varsovie (Warszawa), Wola 00-838, PL · 37, rue Bergère, Paris, 75009, FR · Calle Velazquez 86, 1ºDerecha, Madrid, 28006, ES
Powering the businesses behind every booking.
We power the businesses behind every booking. Hundreds of thousands of beauty and wellness providers. Millions of their clients. One global platform giving pros the tools to build thriving businesses while we handle the rest. We're a remote-first scale-up where ownership is the standard and trust is the foundation. No corporate bureaucracy. No pointless process. Just sharp people solving meaningful problems. What started in Poland is now an international, cloud-based marketplace that’s scaling quickly. We bring together entrepreneurs in the beauty, health and wellness industry with their customers on a product that connects creative communities and opens up worlds of opportunities.
Offices: France, Poland, Spain, UK & US, US · 78 The Beacon, Eastbourne, East Sussex BN21 3NW, GB · ul. Prosta 67, Varsovie (Warszawa), Wola 00-838, PL · 37, rue Bergère, Paris, 75009, FR · Calle Velazquez 86, 1ºDerecha, Madrid, 28006, ES
