Carmel, Indiana, United States · Remote OK
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Portfolio service operations, SLA management, Reconciliation, Quality control, Workflow coordination
Carmel, Indiana, United States · Remote Solely
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Sales, Account management, Customer retention, Consultative sales, User adoption
Carmel, Indiana, United States · Remote OK
$19/hr–$20/hr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Customer service, Finance, Account management, Communication, Attention to detail
Carmel, Indiana, United States · Remote Solely
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Sales, Account management, Customer retention, Consultative sales, Customer service
Brampton, Ontario, Canada · Hybrid
$27/hr–$33/hr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Automotive diagnostics, Customer relations, Arbitration, Technical assessment, Conflict resolution
Fontana, California, United States · On-site
$26/hr–$29/hr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immedi…
Skills: Vehicle inspections, Automotive maintenance, Dealership coordination, Documentation, Communication
Camarillo, California, United States · On-site
$27/hr–$29/hr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immedi…
Skills: Vehicle inspections, Automotive maintenance, Dealership coordination, Documentation, Communication
Beverly Hills, California, United States · On-site
$27/hr–$29/hr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immedi…
Skills: Vehicle inspections, Automotive maintenance, Dealership coordination, Documentation, Customer service
Carmel, Indiana, United States · Remote OK
$90k–$125k/yr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: TypeScript, Node.js, Angular, AWS, SQL
Carmel, Indiana, United States · Remote OK
$24/hr–$25/hr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Customer service, Wholesale automotive remarketing, Auto auction operations, Client relationship management, Analytical thinking
Carmel, Indiana, United States · Remote OK
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Customer support, Leadership, Team management, Conflict resolution, KPI management
Saint-Eustache, Quebec, Canada · On-site
Qui nous sommes : Chez OPENLANE, nous simplifions la vente en gros pour que nos clients puissent prospérer. Ce que nous offrons : Salaire concurrentiel Avantages sociaux pour les soins médicaux, dentaires et la vue avec …
Skills: Road safety, Vehicle delivery, Vehicle collection, Manual transmission driving, Safe driving
Carmel, Indiana, United States · Remote OK
$90k–$95k/yr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Operations management, Team leadership, Data analysis, Communication, Automotive mechanical knowledge
Ayr, Ontario, Canada · On-site
$19/hr–$22/hr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immedi…
Skills: Data entry, Logistics, Dispatching, Customer service, Administrative support
Ayr, Ontario, Canada · On-site
$35/hr–$40/hr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immedi…
Skills: Automotive repair, Diagnostics, Troubleshooting, Mechanical inspections, Brake repair
Norcross, Georgia, United States · On-site
Who We Are: At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance s…
Skills: Account management, Data analysis, Relationship building, Sales, Sales support
Brampton, Ontario, Canada · On-site
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immedi…
Skills: Vehicle inventory control, Outdoor operations, Customer service, Vehicle maintenance, Inventory management systems
Carmel, Indiana, United States · Remote OK
$95k–$100k/yr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Operations management, Team leadership, Data analysis, Communication, Automotive mechanical knowledge
Carmel, Indiana, United States · Remote OK
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Outside sales, Business development, Account management, Customer acquisition, Relationship management
Carmel, Indiana, United States · Remote OK
$75k–$85k/yr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Business intelligence, Financial modeling, Data visualization, Data analysis, Reporting
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The Portfolio Services Coordinator oversees daily portfolio operations, monitors vendor performance, and ensures adherence to service level agreements. They are responsible for conducting reconciliation, quality control checks, and providing support to client service teams regarding portfolio inquiries.
Candidates must have a high school diploma or equivalent and proven experience in operational administration or portfolio services. Strong proficiency in SLA management, workflow prioritization, and compliance standards is required.
Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
A Portfolio Service Coordinator who will oversee day-to-day portfolio service operations, monitor vendor performance, and serve as a key point of contact for client inquiries and issue resolution. This role is responsible for ensuring service excellence and adherence to established client and vendor Service Level Agreements (SLAs).
Detail-Oriented. You conduct meticulous reconciliation and quality control checks on active assignments to maintain high organizational standards.
Client-Focused. You are dedicated to supporting client service teams and responding to portfolio-related inquiries with accuracy and urgency.
Proactive. You identify process gaps and improvement opportunities, assisting with automation initiatives to increase overall efficiency.
Organized. You excel at coordinating and prioritizing daily workflows to effectively meet established deadlines and manage complex portfolio activities.
Core Knowledge
Portfolio service operations and guideline monitoring.
Portfolio performance, holdings, and transaction analysis.
Internal policies, client mandates, and regulatory requirements.
Functional Expertise
Operational execution and SLA management.
Workflow coordination and daily prioritization.
Client service support and issue resolution
Process improvement and automation initiatives.
Technical Expertise
Proficiency in tools used for tracking, documenting, and maintaining portfolio activity.
Strong administrative and technical workflow management capability.
Monitoring and analyzing portfolio performance, holdings, and transactions
Conducting reconciliation and quality control checks on active assignments
Assisting with portfolio guideline monitoring
Supporting client service teams by responding to portfolio-related inquiries
Maintaining accurate records of portfolio activity and documentation
Performing general administrative and operational functions to support the Portfolio Services team
Execution: Coordinating daily workflows to meet deadlines, ensuring all portfolio activities are documented according to organizational standards, and implementing efficiency improvements.
Results: Consistently meeting or exceeding all service level agreements (SLAs) and ensuring strict compliance with client-specific requirements.
Reporting to the Portfolio Service Manager, this role will collaborate with client service teams, internal operations groups, and external vendors on a daily basis.
Your work is performed as a Remote employee, depending on business needs and location.
High School Diploma or equivalent is required
Proven experience in operational administration, portfolio services, or a related coordinator role.
Strong baseline understanding of SLA management and compliance standards.
Demonstrated ability to prioritize daily workflows and meet strict operational deadlines.
Prior experience working within automotive, wholesale, or logistics portfolio management.
Experience assisting with process automation or system migration initiatives.
Sound like a match? Apply Now - We can't wait to hear from you!
Compensation Range of
We’re a tight-knit team of fearless entrepreneurs and diverse waybuilders redefining how used cars are bought and sold everyday. We make wholesale easy so our customers can be more successful – by building the world’s greatest digital marketplaces for used vehicles. Our team helps the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions drive their businesses forward everyday. Looking for your next adventure? From creative design to engineering, software development to manufacturing, to marketing and finance - your journey can start here. Explore our roles today: corporate.openlane.com/careers
Offices: 11229 Illinois St, Carmel, Indiana 46032, US · 370 King Street West, Toronto, Ontario, CA · 1620 S. Stapley Dr., Mesa, AZ, US
We’re a tight-knit team of fearless entrepreneurs and diverse waybuilders redefining how used cars are bought and sold everyday. We make wholesale easy so our customers can be more successful – by building the world’s greatest digital marketplaces for used vehicles. Our team helps the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions drive their businesses forward everyday. Looking for your next adventure? From creative design to engineering, software development to manufacturing, to marketing and finance - your journey can start here. Explore our roles today: corporate.openlane.com/careers
Offices: 11229 Illinois St, Carmel, Indiana 46032, US · 370 King Street West, Toronto, Ontario, CA · 1620 S. Stapley Dr., Mesa, AZ, US
