Carmel, Indiana, United States · Remote OK
$95k–$100k/yr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Operations management, Team leadership, Data analysis, Communication, Automotive mechanical knowledge
Fresno, California, United States · Remote OK
$26/hr–$29/hr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immedi…
Skills: Vehicle inspections, Automotive maintenance, Dealership coordination, Documentation, Customer service
Paradise, Newfoundland and Labrador, Canada · On-site
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immedi…
Skills: Automotive repair, Vehicle inspection, Diagnostics, Brake repair, Exhaust system repair
Taguig, Metro Manila, Philippines · Hybrid
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Backoffice support, Quality control, Vehicle condition reporting, Data analysis, Communication
Enfield, Nova Scotia, Canada · On-site
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Inside Sales, Customer Experience, Salesforce, Google Suite, Oral Communication
Airdrie, Alberta, Canada · Hybrid
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Automotive Diagnostics, Conflict Resolution, Bilingualism (English/French), Customer Service, Negotiation
Carmel, Indiana, United States · Remote Solely
$18/hr–$19/hr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Customer service, Problem solving, Communication, Detail-oriented, Google Workspace
Washington, District of Columbia, United States · Hybrid
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Operations management, Team leadership, Data analysis, Recruiting, Hiring
Richmond, British Columbia, Canada · On-site
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Flexible schedule Opportunities to expand your skill set and share your knowledge across a publicly t…
Skills: Driving, Vehicle maintenance, Data entry, Communication, Teamwork
Carmel, Indiana, United States · Remote OK
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Outside sales, Business development, Account management, Customer acquisition, Relationship management
Brampton, Ontario, Canada · Remote OK
$21/hr–$25/hr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Customer Service, Inventory Management, Administrative Support, Google Suite, Reporting
Côte Saint-Luc, Quebec, Canada · Remote OK
Qui nous sommes : Chez OPENLANE, nous simplifions la vente en gros afin de permettre à nos clients d'accroître leur succès. Nous sommes une entreprise technologique qui développe le marché numérique de véhicules d'occasi…
Skills: Customer Service, Bilingualism (English/French), Vehicle Evaluation, Account Management, Mobile Technology Proficiency
Birmingham, Alabama, United States · Remote OK
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Outside sales, Business development, Relationship management, Customer acquisition, Automotive sales
Montreal, Quebec, Canada · On-site
Qui nous sommes : Chez OPENLANE, nous simplifions la vente en gros afin de permettre à nos clients d'accroître leur succès. Nous sommes une entreprise technologique qui développe le marché numérique de véhicules d'occasi…
Skills: Customer relationship management, Office administration, Sales support, Bilingualism, Problem solving
Toronto, Ontario, Canada · Remote OK
$25/hr–$33/hr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Client Relationship Management, Logistics Management, Business Acumen, Interpersonal Skills, Verbal Communication
Carmel, Indiana, United States · Remote Solely
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Sales, Account management, Customer experience, Problem-solving, Google Suite
Ottawa, Ontario, Canada · On-site
$18/hr–$19/hr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immedi…
Skills: Data entry, Inventory control, Customer service, Communication skills, Computer skills
Carmel, Indiana, United States · Hybrid
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Workday configuration, HRIS, ERP systems, Business process design, Data analysis
Toronto, Ontario, Canada · Remote OK
$110k–$120k/yr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: SQL, Data warehousing, Business intelligence, ETL, ELT
Brampton, Ontario, Canada · Hybrid
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Customer service, Claims resolution, Dispute resolution, Production planning, Decision-making
Carmel, Indiana, United States • Remote OK
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Lead, coach, and mentor a team of Regional Operations Managers while ensuring inspection quality standards and regional SLAs are met. Collaborate with sales and marketplace teams to drive growth, manage inspector hiring, and utilize data to optimize regional operations.
Requires a minimum of 5 years of leadership experience in operations management and at least 2 years of automotive mechanical experience. Candidates must possess a valid driver's license and be proficient in using electronic reporting tools and technology.
Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
We’re Looking For:
We are seeking a Sr. Regional Operations Manager with experience in hiring and collaborating with inspectors, driving regional success, and utilizing data for decision-making. You will be part of our Operations team responsible for overseeing inspection processes and ensuring quality standards are met. In this role, you will have the opportunity to use your experience in team management, data analysis, and communication. The ideal candidate will have a minimum of 5 years of experience in operations management or a related field.
You Are:
Collaborative. You prioritize teamwork and understand the value of collective effort in achieving success.
Communicative. You are an active listener and who fosters two-way communication with others.
Analytical. You are skilled in collecting and analyzing data to make meaningful and informed decisions.
You Will:
Lead, coach, and mentor a team of Regional Operations Managers and be accountable for overall Objectives and Key Results of the inspection team (defined by manager)
Ensure policies, processes, procedures, and the tools used in the conduct of floor plan audits and vehicle or facility inspections are fully understood and followed by team of Regional Operations Managers to meet regional SLA’s and targets
Helping to fuel sales growth through fostering strong customer relationships with dealers and OPENLANE sales team to ensure opportunities are fully realized
Assist in hiring of inspectors, both contractors and full-time employees, within assigned regions
Collaborate with Marketplace and Commercial Sales Team leadership to ensure regional success; included but not limited to inspection needs, growth forecasting, scheduling, etc
Work closely with OPENLANE scheduling team to ensure all assignments are completed on time and inspection resources are used efficiently
Training inspectors as needed on all OPENLANE applications, inspection process and job functionality
Complete VOC and eNPS customer feedback calls as necessary
Utilize data to identify inspector trends, understand capacity, improve quality, and increase consistency, along with other metrics as needed
Available to assist as a POC for contractors and inspector needs in regard to; compensation, task assignment, process updates, app questions, etc
Communicate with all departments regarding inspection feedback and/or questions regarding inspections
Work closely with leadership in sales, product, quality, and arbitrations to ensure regional success
Participate in the creation, validation, and review of training programs
Work in the field side by side with Regional Operations Managers and inspectors ensuring all quality standards are met or exceeded and training new inspectors
Use multiple communication tools within the OPENLANE organization
Serve as a reserve inspector for new markets and inspection capacity gaps within region
Must have a minimum of 5+ years of proven leadership experience
Must have minimum 2+ years of automotive mechanical experience
Must be able to operate a motor vehicle and possess a valid driver’s license
A working knowledge of technology (most inspection reports are submitted electronically)
Travel as required
Experience utilizing Google Suite products, Slack, and other communication tools
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now - We can't wait to hear from you!
(Depending on experience, skill set, qualifications, and other relevant factors.)
We’re a tight-knit team of fearless entrepreneurs and diverse waybuilders redefining how used cars are bought and sold everyday. We make wholesale easy so our customers can be more successful – by building the world’s greatest digital marketplaces for used vehicles. Our team helps the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions drive their businesses forward everyday. Looking for your next adventure? From creative design to engineering, software development to manufacturing, to marketing and finance - your journey can start here. Explore our roles today: corporate.openlane.com/careers
Offices: 11229 Illinois St, Carmel, Indiana 46032, US · 370 King Street West, Toronto, Ontario, CA · 1620 S. Stapley Dr., Mesa, AZ, US
We’re a tight-knit team of fearless entrepreneurs and diverse waybuilders redefining how used cars are bought and sold everyday. We make wholesale easy so our customers can be more successful – by building the world’s greatest digital marketplaces for used vehicles. Our team helps the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions drive their businesses forward everyday. Looking for your next adventure? From creative design to engineering, software development to manufacturing, to marketing and finance - your journey can start here. Explore our roles today: corporate.openlane.com/careers
Offices: 11229 Illinois St, Carmel, Indiana 46032, US · 370 King Street West, Toronto, Ontario, CA · 1620 S. Stapley Dr., Mesa, AZ, US
