Brampton, Ontario, Canada · Hybrid
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Customer service, Claims resolution, Dispute resolution, Production planning, Decision-making
Lévis, Quebec, Canada · On-site
Qui nous sommes : Chez OPENLANE, nous simplifions la vente en gros pour que nos clients puissent prospérer. Ce que nous offrons : Salaire concurrentiel Avantages sociaux pour les soins médicaux, dentaires et la vue avec …
Skills: Data entry, Vehicle inspection, Attention to detail, Teamwork, Safety compliance
Carmel, Indiana, United States · Remote OK
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Skip tracing, Investigative techniques, Data research, Vendor management, Communication
Carmel, Indiana, United States · Remote OK
$95k–$115k/yr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Strategic analysis, Revenue operations, SQL, Data modeling, ETL
Carmel, Indiana, United States · On-site
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Document processing, Data entry, Attention to detail, Critical thinking, Communication skills
Saint-Eustache, Quebec, Canada · On-site
Qui nous sommes : Chez OPENLANE, nous simplifions la vente en gros pour que nos clients puissent prospérer. Ce que nous offrons : Salaire concurrentiel Avantages sociaux pour les soins médicaux, dentaires et la vue avec …
Skills: Logistics coordination, Vehicle dispatching, Customer service, Administrative support, Data entry
Richmond, British Columbia, Canada · On-site
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Flexible schedule Opportunities to expand your skill set and share your knowledge across a publicly t…
Skills: Vehicle operation, Safety conscious, Computer skills, Smartphone skills, Vehicle maintenance
Moncton, New Brunswick, Canada · On-site
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immedi…
Skills: Driving, Logistics, Vehicle maintenance, Customer service, Data entry
Montreal, Quebec, Canada · On-site
Qui nous sommes : Chez OPENLANE, nous simplifions la vente en gros pour que nos clients puissent prospérer. Ce que nous offrons : Salaire concurrentiel Horaire flexible Régime 401K (É.-U.) ou REER (Canada) avec cotisatio…
Skills: Road safety, Vehicle delivery, Vehicle collection, Manual transmission driving, Safe driving
Ayr, Ontario, Canada · Remote OK
$40k–$45k/yr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Customer Service, Technology Utilization, Vehicle Assessment, Client Relationship Management, Mobile App Proficiency
Tilbury, Ontario, Canada · On-site
$21/hr–$23/hr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immedi…
Skills: Vehicle Inspection, Inventory Auditing, OBD Scanners, Paint Meters, Road Testing
Saint-Eustache, Quebec, Canada · On-site
Qui nous sommes : Chez OPENLANE, nous simplifions la vente en gros pour que nos clients puissent prospérer. Ce que nous offrons : Salaire concurrentiel Avantages sociaux pour les soins médicaux, dentaires et la vue avec …
Skills: Vehicle inspection, Automotive knowledge, Attention to detail, Mobile inspection tools, OBD scanners
Brampton, Ontario, Canada · Hybrid
$95k–$102k/yr
Who We Are: At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance s…
Skills: Relationship management, Sales, People leadership, Portfolio management, Risk mitigation
Montreal, Quebec, Canada · On-site
Qui nous sommes : Chez OPENLANE, nous simplifions la vente en gros pour que nos clients puissent prospérer. Ce que nous offrons : Salaire concurrentiel Horaire flexible Régime 401K (É.-U.) ou REER (Canada) avec cotisatio…
Skills: Driving, Road safety, Vehicle delivery, Vehicle collection, Manual transmission driving
Saint-Eustache, Quebec, Canada · On-site
Qui nous sommes : Chez OPENLANE, nous simplifions la vente en gros pour que nos clients puissent prospérer. Ce que nous offrons : Salaire concurrentiel Avantages sociaux pour les soins médicaux, dentaires et la vue avec …
Skills: Road safety, Vehicle delivery, Vehicle collection, Manual transmission driving, Teamwork
Montreal, Quebec, Canada · On-site
Qui nous sommes : Chez OPENLANE, nous simplifions la vente en gros pour que nos clients puissent prospérer. Ce que nous offrons : Salaire concurrentiel Horaire flexible Régime 401K (É.-U.) ou REER (Canada) avec cotisatio…
Skills: Driving, Road safety, Vehicle delivery, Vehicle collection, Manual transmission driving
Carmel, Indiana, United States · On-site
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Data analysis, Remarketing, Wholesale operations, Customer service, Attention to detail
Richmond, British Columbia, Canada · On-site
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immedi…
Skills: Administrative support, Automotive shop administration, Parts sourcing, Quote preparation, Work order creation
Ottawa, Ontario, Canada · On-site
$37/hr–$40/hr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immedi…
Skills: Mechanical Inspections, Electrical System Repair, Brake Jobs, Exhaust System Repair, Front-end Alignments
Brampton, Ontario, Canada · On-site
$17/hr–$18/hr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immedi…
Skills: Data Entry, Keyboarding, Attention To Detail, Real-time Data Input, Simulcast System
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The Arbitration Team Lead manages customer claims and complaints while overseeing the post-sale inspection process. They are responsible for conducting arbitration between buyers and sellers and providing leadership to the arbitration team.
Candidates must have at least 5 years of experience in customer service or claims resolution and a high school diploma. Experience with automobile mechanics and familiarity with arbitration policies are required.
Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
We’re Looking For:
We’re looking for an Arbitration Team Lead (Hybrid, Toronto) with experience in efficiently managing and resolving customer claims and complaints related to vehicles sold through OPENLANE’s platforms. As the Arbitration Lead, you will report to the Senior Manager, Claim Operations, (Or Hub Manager where applicable). You will be crucial in conducting timely arbitration between buyers and sellers, ensuring compliance with auction arbitration policies. Additionally, you will oversee the post-sale inspection process.
You Are:
Detail Oriented. Ensure the quality of the arbitration process by adhering to the auction policies and regulations.
Customer-Focused. Provide prompt, courteous service and resolve customer complaints in a friendly manner.
Adaptable. Demonstrate flexibility in handling changing work environments and resolving conflicts.
Proactive. Identify and address areas of concern, involving leadership as necessary.
Collaborative. Work closely with other teams and stakeholders to identify and address concerns.
Driven. Lead and motivate team members as the lead to achieve arbitration goals.
You Will:
Conduct daily production planning.
Provide decision-making coaching and guidance to agents.
Maintain and escalate caseload as assigned.
Host daily case meetings and lead by example.
Coordinate third-party inspections and ensure proper recordkeeping.
Recommend new customer services and procedures to the General Manager.
Stay informed about breakdowns and maintenance, ensuring routine preventative maintenance.
Who You Will Work With:
Reporting to the Arbitration Supervisor this role will collaborate with agents, buyers, sellers, and other stakeholders regularly.
Location:
You will work on-site in a hybrid capacity, Tuesdays and Thursdays required.
Must Have’s:
At least 5 years of experience in customer service and/or claims resolution
High School Diploma or equivalent
Experience with automobile brands, equipment, mechanics, and structure
Must have superior customer service and dispute resolution orientation
Effective report writing and composition skills
Familiarity with arbitration policies and regulations
Nice to Have’s:
At least One (1) year of mechanical experience
At least one (1) year of auto auction experience
Bachelor’s degree in business or related field
Previous people leadership experience
Sound like a match? Apply Now - We can't wait to hear from you!
Compensation Range of
We’re a tight-knit team of fearless entrepreneurs and diverse waybuilders redefining how used cars are bought and sold everyday. We make wholesale easy so our customers can be more successful – by building the world’s greatest digital marketplaces for used vehicles. Our team helps the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions drive their businesses forward everyday. Looking for your next adventure? From creative design to engineering, software development to manufacturing, to marketing and finance - your journey can start here. Explore our roles today: corporate.openlane.com/careers
Offices: 11229 Illinois St, Carmel, Indiana 46032, US · 370 King Street West, Toronto, Ontario, CA · 1620 S. Stapley Dr., Mesa, AZ, US
We’re a tight-knit team of fearless entrepreneurs and diverse waybuilders redefining how used cars are bought and sold everyday. We make wholesale easy so our customers can be more successful – by building the world’s greatest digital marketplaces for used vehicles. Our team helps the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions drive their businesses forward everyday. Looking for your next adventure? From creative design to engineering, software development to manufacturing, to marketing and finance - your journey can start here. Explore our roles today: corporate.openlane.com/careers
Offices: 11229 Illinois St, Carmel, Indiana 46032, US · 370 King Street West, Toronto, Ontario, CA · 1620 S. Stapley Dr., Mesa, AZ, US
