San Fernando, California, United States · Hybrid
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Operations Management, Team Leadership, Data Analysis, Recruiting, Automotive Mechanical Knowledge
Carmel, Indiana, United States · Hybrid
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Operations Management, Team Leadership, Data Analysis, Recruiting, Automotive Mechanical Knowledge
Carmel, Indiana, United States · Hybrid
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Operations Management, Team Leadership, Data Analysis, Recruiting, Performance Management
Mesa, Arizona, United States · Hybrid
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Dispute Resolution, Customer Service, Data Analysis, Report Writing, Google Sheets
Richmond, British Columbia, Canada · On-site
$22/hr–$24/hr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Inside Sales, Customer Experience, Salesforce, Microsoft Office Suite, Google Products
Carmel, Indiana, United States · Remote OK
$18/hr–$20/hr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Customer Service, Account Monitoring, Telephone Support, Microsoft Office, Google Workspace
Carmel, Indiana, United States · Remote OK
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Customer Service, Communication Skills, Organization, Multi-tasking, Google Sheets
Carmel, Indiana, United States · Hybrid
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Operations Management, Team Leadership, Data Analysis, Recruiting, Automotive Mechanical Knowledge
Carmel, Indiana, United States · Remote OK
$125k–$175k/yr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: .NET Core, C#, Ruby on Rails, React, Node.js
Richmond, British Columbia, Canada · On-site
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immedi…
Skills: Office Administration, Automotive Shop Administration, Sourcing Parts, Preparing Quotes, Creating Work Orders
Orange, California, United States · On-site
$27/hr–$30/hr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immedi…
Skills: Vehicle Assessment, Dealership Coordination, Automotive Inspection, Documentation, Customer Service
Carmel, Indiana, United States · Hybrid
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Operations Management, Team Leadership, Data Analysis, Recruiting, Automotive Mechanical Knowledge
Joliet, Illinois, United States · Hybrid
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Operations Management, Team Leadership, Data Analysis, Recruiting, Automotive Mechanical Knowledge
Ottawa, Ontario, Canada · On-site
$20/hr–$26/hr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Bilingual English/French, Customer Service, Account Management, Accounts Payable, Vehicle Titles Processing
Fontana, California, United States · On-site
$26/hr–$29/hr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immedi…
Skills: Vehicle Assessment, Dealership Coordination, Automotive Inspection, Documentation, Customer Service
Auburn, Washington, United States · Hybrid
$80k–$81k/yr
Who We Are: At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance s…
Skills: Relationship Management, Sales, Portfolio Management, Risk Assessment, Customer Service
Carmel, Indiana, United States · On-site
Who We Are: At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance s…
Skills: Customer Service, Account Management, Risk Mitigation, Business Process Streamlining, Data Analysis
Carmel, Indiana, United States · Remote OK
$17/hr–$22/hr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Bilingual Spanish, Technical Support, Troubleshooting, Customer Service, Salesforce
Brampton, Ontario, Canada · Hybrid
$40k–$45k/yr
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Customer Service, Technology Utilization, Vehicle Assessment, Client Relationship Management, Mobile App Proficiency
Carmel, Indiana, United States · Hybrid
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data …
Skills: Operations Management, Team Leadership, Data Analysis, Recruiting, Automotive Mechanical Knowledge
San Fernando, California, United States • Hybrid
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Oversee regional inspection processes and manage a team of full-time and contract inspectors to meet quality standards and SLAs. Collaborate with sales and product teams to drive regional growth and implement continuous improvement for inspection tools.
Requires at least 3 years of relevant experience and 2 years of automotive mechanical experience. Must possess a valid driver's license and be proficient in using technology for electronic inspection reports.
Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
We’re Looking For:
We are seeking a Regional Operations Manager with experience in hiring and collaborating with inspectors, driving regional success, and utilizing data for decision-making. You will be part of our Operations team responsible for overseeing inspection processes and ensuring quality standards are met. In this role, you will have the opportunity to use your experience in team management, data analysis, and communication. The ideal candidate will have a minimum of 3 years of experience in operations management or a related field.
You Are:
Collaborative. You prioritize teamwork and understand the value of collective effort in achieving success.
Communicative. You are an active listener who fosters two-way communication with others.
Analytical. You are skilled in collecting and analyzing data to make meaningful and informed decisions.
You Will:
Master OPENLANE policies, processes, procedures, and the tools used to complete floor plan audits and vehicle or facility inspections to ensure they are fully understood and followed by the team.
Oversee and ensure that the team of FTE and 1099 inspectors adhere to OPENLANE policies, processes, procedures, and tools during floor plan audits and vehicle/facility inspections to achieve regional SLA's and targets.
Responsible for recruiting and hiring initiatives for both contract and full-time inspectors within the assigned region.
Partner with Marketplace and Commercial Sales Team to guarantee regional success, including inspection needs, growth forecasting, and scheduling.
Cultivate strong customer relationships with dealers and the OPENLANE sales team to drive sales growth and capitalize on opportunities to ensure they are fully realized.
Support the Senior Regional Operations Manager in creating and implementing OKR's to ensure success within the designated region.
Lead and develop teams to deliver exceptional audit/inspection services, including training, motivating, coaching, counseling, and mentoring FTE Inspectors, as well as conducting performance management activities.
Ensure that contractors meet customer requirements and operational standards.
Act as the main point of contact for contractors and inspectors regarding compensation, task assignment, process updates, application questions, etc.
Adopt a continuous improvement mindset by collaborating with the following teams Product; Arbitration; Scheduling; and Quality Assurance to test new app releases and processes, and provide feedback for improvements and maintenance.
Work in the field 1-2 days per week side by side with inspectors ensuring all quality standards are met or exceeded and training new inspectors.
Function as a reserve inspector for new markets and to address inspection capacity gaps within the region.
Utilize various communication tools within the OPENLANE organization.
Perform other duties as assigned by the manager.
Must Have’s:
Minimum of 3+ years relevant experience or education.
Minimum of 2+ years of automotive mechanical experience.
Must be able to operate a motor vehicle and possess a valid driver’s license.
A working knowledge of technology, particularly in submitting electronic inspection reports.
Nice to Have’s:
Previous experience managing teams and individuals, including both contractual and full-time employees.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now - We can't wait to hear from you!
(Depending on experience, skill set, qualifications, and other relevant factors.)
We’re a tight-knit team of fearless entrepreneurs and diverse waybuilders redefining how used cars are bought and sold everyday. We make wholesale easy so our customers can be more successful – by building the world’s greatest digital marketplaces for used vehicles. Our team helps the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions drive their businesses forward everyday. Looking for your next adventure? From creative design to engineering, software development to manufacturing, to marketing and finance - your journey can start here. Explore our roles today: corporate.openlane.com/careers
Offices: 11229 Illinois St, Carmel, Indiana 46032, US · 370 King Street West, Toronto, Ontario, CA · 1620 S. Stapley Dr., Mesa, AZ, US
We’re a tight-knit team of fearless entrepreneurs and diverse waybuilders redefining how used cars are bought and sold everyday. We make wholesale easy so our customers can be more successful – by building the world’s greatest digital marketplaces for used vehicles. Our team helps the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions drive their businesses forward everyday. Looking for your next adventure? From creative design to engineering, software development to manufacturing, to marketing and finance - your journey can start here. Explore our roles today: corporate.openlane.com/careers
Offices: 11229 Illinois St, Carmel, Indiana 46032, US · 370 King Street West, Toronto, Ontario, CA · 1620 S. Stapley Dr., Mesa, AZ, US
