Lisbon, Portugal · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Housekeeping Management, Staff Training, Quality Inspection, Leadership, Communication
Lisbon, Portugal · On-site
Required Qualifications Native or near-native fluency in Dutch (spoken and written) Good command of English for internal communication Previous experience in customer service, contact center, or client-facing roles is pr…
Skills: Dutch Fluency, English Proficiency, Customer Service, Problem Solving, Communication Skills
Lisbon, Portugal · On-site
Required Qualifications Native or near-native fluency in German (spoken and written) Good command of English for internal communication Previous experience in customer service, contact center, or client-facing roles is p…
Skills: German Fluency, English Proficiency, Customer Service, Problem Solving, Communication Skills
Lisbon, Portugal · On-site
Required Qualifications Native or near-native fluency in German (spoken and written) Good command of English for internal communication Previous experience in customer service, contact center, or client-facing roles is p…
Skills: German Fluency, English Proficiency, Customer Service, Problem Solving, Communication Skills
Lisbon, Portugal · On-site
Required Qualifications Native or near-native fluency in German (spoken and written) Good command of English for internal communication Previous experience in customer service, contact center, or client-facing roles is p…
Skills: German Fluency, English Proficiency, Customer Service, Problem Solving, Communication Skills
Lisbon, Portugal · On-site
Required Qualifications Native or near-native fluency in German (spoken and written) Good command of English for internal communication Previous experience in customer service, contact center, or client-facing roles is p…
Skills: German Fluency, English Proficiency, Customer Service, Problem Solving, Communication Skills
Lisbon, Portugal · On-site
Required Qualifications Native or near-native fluency in German (spoken and written) Good command of English for internal communication Previous experience in customer service, contact center, or client-facing roles is p…
Skills: German Fluency, English Proficiency, Customer Service, Problem Solving, Communication Skills
Lisbon, Portugal · On-site
Required Qualifications Native or near-native fluency in German (spoken and written) Good command of English for internal communication Previous experience in customer service, contact center, or client-facing roles is p…
Skills: German Fluency, English Proficiency, Customer Service, Problem Solving, Communication Skills
Lisbon, Portugal · On-site
Required Qualifications Native or near-native fluency in German (spoken and written) Good command of English for internal communication Previous experience in customer service, contact center, or client-facing roles is p…
Skills: German Fluency, English Proficiency, Customer Service, Problem Solving, Communication Skills
Lisbon, Portugal · On-site
Required Qualifications Native or near-native fluency in German (spoken and written) Good command of English for internal communication Previous experience in customer service, contact center, or client-facing roles is p…
Skills: German Fluency, English Proficiency, Customer Service, Problem Solving, Communication Skills
Lisbon, Portugal · On-site
Required Qualifications Native or near-native fluency in German (spoken and written) Good command of English for internal communication Previous experience in customer service, contact center, or client-facing roles is p…
Skills: German Fluency, English Proficiency, Customer Service, Problem Solving, Communication Skills
Lisbon, Portugal · On-site
Required Qualifications Native or near-native fluency in German (spoken and written) Good command of English for internal communication Previous experience in customer service, contact center, or client-facing roles is p…
Skills: German Fluency, English Proficiency, Customer Service, Problem Solving, Communication Skills
Lisbon, Portugal · On-site
Required Qualifications Native or near-native fluency in German (spoken and written) Good command of English for internal communication Previous experience in customer service, contact center, or client-facing roles is p…
Skills: German Fluency, English Proficiency, Customer Service, Problem Solving, Communication Skills
Lisbon, Portugal · On-site
Required Qualifications Native or near-native fluency in German (spoken and written) Good command of English for internal communication Previous experience in customer service, contact center, or client-facing roles is p…
Skills: German Fluency, English Proficiency, Customer Service, Problem Solving, Communication Skills
Lisbon, Portugal · On-site
Required Qualifications Native or near-native fluency in German (spoken and written) Good command of English for internal communication Previous experience in customer service, contact center, or client-facing roles is p…
Skills: German Fluency, English Proficiency, Customer Service, Problem Solving, Communication Skills
Lisbon, Portugal · Hybrid
Company Description Job Description As part of our Customer Service Transformation, you take ownership of the Service Resolution and Quality product, operating within a technologically advanced omnichannel ecosystem incl…
Skills: Digital Product Management, Agile Methodologies, Scrum, Kanban, Product Discovery
Lisbon, Portugal · Hybrid
Job Description As an Agent Branch Support Subscription & Long-term, you will play a vital role in the daily operations and support of our branches. You will ensure smooth handling of renewals, payment issues, customer r…
Skills: Operational Support, Contract Renewal Management, Customer Onboarding, Email Communication, Ticketing Systems
Lisbon, Portugal · On-site
About Us AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet. Jo…
Skills: Inside Sales, Lead Generation, CRM Management, English Fluency, Polish Fluency
Lisbon, Portugal · On-site
Are you a driven and ambitious professional fluent in Dutch and ready to elevate your career in beautiful, sunny Greece? At Mercier Consultancy, we are precisely that that in our next Dutch-speaking Customer Service cons…
Skills: Dutch Fluency, English Proficiency, Customer Service, Interpersonal Communication, Computer Literacy
Lisbon, Portugal · Hybrid
$68k–$103k/yr
Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer e…
Skills: Escalation Management, Critical Situation Handling, Customer Relationship Management, Problem Solving, Cross-functional Collaboration
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Supervise and inspect the work of Room and House Attendants to ensure luxury cleaning standards are met. Coordinate daily work schedules, manage linen supplies, and resolve guest complaints urgently.
Requires at least 2 years of professional experience in a luxury housekeeping department. Candidates must be proficient in both Portuguese and English and hold valid authorization to work in Europe.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the role
We are looking for a Floor Supervisor to join our team in Lisbon.
Inspect the work of a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel. Ensure all standards have been met and train and coach the staff as needed;
Schedule work to be done daily, collect room and floor status sheets for assigned work areas, monitoring each Room Attendant’s daily progress. Coordinates work orders in assigned section. Follow up to be sure work is completed and release checkout rooms to be sold;
Monitor the performance of Linen Runners, assuring that there are sufficient supplies on the guest floors and checking cleanliness of guest corridors, stairwells, elevators and Linen Closets;
Inform the Maintenance team regarding any maintenance job needed as soon as you discover the issue;
Anticipate guest needs, ascertain satisfaction and respond urgently and appropriately to guest concerns and requests. Handle guests’ complaints and inform to the management team;
Be informed about daily room occupancy forecast and guests’ details. Organize daily work and labour needs accordingly;
Hold daily briefing and cooperate with other departments and outsourced staff;
Assist with responsibilities and duties in the absence or heavy volume in the areas of public areas, back of the house, Spa and Laundry;
Support with any other tasks within the division and/or any tasks assigned to by the management team.
At least 2 years of experience in the role with proven professional experience within a luxury Housekeeping department;
High level of attention to detail, a strong work ethic and strong communication skills;
Strong leadership skills, the ability to provide feedback to both employees and management and strong follow through;
The candidate must hold the required authorization to work in an European country;
Reading, writing and oral proficiency both in Portuguese and English.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers. For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com.
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There are currently 385 open customer service & support positions in Lisbon, Portugal listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include nomadify, Mercier Consultancy, Eco Plus Solutions AB, Genpact, SIXT, among others. Browse the listings above to see every active employer.
Yes — 125 of the 385 open customer service & support positions offer remote or hybrid work (35 remote, 90 hybrid).
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