Lisbon, Portugal · Hybrid
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. Flix is reshaping how customers ge…
Skills: Conversational AI, Prompt Engineering, LLM Optimization, A/B Testing, Performance Monitoring
Lisbon, Portugal · On-site
About Us We are an international company operating in the fashion and retail industry, with a strong presence across different markets and an extensive network of stores. We are currently looking for a dynamic, customer-…
Skills: Customer service, Sales, Communication, Interpersonal skills, Visual merchandising
Lisbon, Portugal · Hybrid
$37k–$48k/yr
Every moment counts. Especially those you live to the fullest. Welcome to Consort Group. For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Co…
Skills: Linux administration, Python, Bash scripting, Ansible, Terraform
Lisbon, Portugal · Hybrid
THE POSITION Our Operations Department is recruiting a "Client Services Officer (W/M)" on a permanent contract. You will join a supportive and proactive team within our management center and take on a multi-skilled role …
Skills: Customer service, Telephone communication, Contract administration, Claims processing, Data entry
Lisbon, Portugal · Hybrid
About Marley Spoon At Marley Spoon, we’re passionate about making weeknight cooking easier and more enjoyable. We deliver delicious meal kits with fresh, pre-portioned ingredients and easy-to-follow recipes directly to o…
Skills: Customer support, Communication, Problem solving, Time management, Relationship building
Lisbon, Portugal · On-site
Descrição da empresa O AUTO1 Group é líder no mercado digital de carros usados a nível mundial. Somos uma empresa internacional alemã, estando presentes em mais de 30 países, com mais de 8600 colaboradores de mais de 110…
Skills: Vehicle evaluation, Documentation analysis, Sales, Communication, Negotiation
Lisbon, Portugal · Remote OK
$55k–$62k/yr
About Us For more than a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format and deliver web data, quickly, dependably and at scale. And today, the data we extract helps thousands of o…
Skills: Service delivery, Account operations, Stakeholder management, Enterprise account management, SLA management
Lisbon, Portugal · On-site
A La Casa de las Carcasas é uma empresa de origem espanhola, fundada em 2013, especialista na venda de capas e acessórios para telemóvel. Rapidamente se tornou um sucesso e em pouco tempo expandiu-se por toda a Espanha, …
Skills: Customer service, Sales techniques, Stock management, Visual merchandising, Communication
Lisbon, Portugal · On-site
Procuramos Empregado de Mesa de 2ª (m/f) para Hotel Pestana Cascais. Responsável por assegurar o serviço prestado no Restaurante, oferecendo um serviço de qualidade durante a sua estadia. O que oferecemos? Plano de saúde…
Skills: Customer Service, Menu Knowledge, Communication Skills, Stress Management, Bar Techniques
Lisbon, Portugal · On-site
Procuramos Empregado de Mesa de 2ª (m/f) para Hotel Pestana Cascais. Responsável por assegurar o serviço prestado no Restaurante, oferecendo um serviço de qualidade durante a sua estadia. O que oferecemos? Plano de saúde…
Skills: Customer service, Menu knowledge, Communication, Stress management, Bar techniques
Lisbon, Portugal · On-site
A tua missão na equipa Aqui, há oportunidades para ti! Junta-te à nossa Equipa de Loja e a mais de 32.000 colaboradores que trabalham juntos para levar a melhor comida aos nossos Clientes e fazer do Pingo Doce a cadeia d…
Skills: Customer service, Communication, Teamwork, Dynamic learning, Safety compliance
Lisbon, Portugal · Hybrid
Job Title: CS Labs - Quality Evaluator_SP C1 + PT C1+ EN C1_ Lisbon_Hybrid Job Description The Quality Evaluator is a temporary assignment or training role (aligned w/the Agent CL11) responsible for monitoring and evalua…
Skills: Quality evaluation, Call monitoring, Customer service, Data analysis, Microsoft Office
Lisbon, Portugal · On-site
At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and…
Skills: Order Management, Data Analysis, SAP, CRM, EDI
Lisbon, Portugal · On-site
$25k–$38k/yr
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to p…
Skills: Electromechanics, Electronics, Mechanics, Preventive maintenance, Field service
Lisbon, Portugal · On-site
Na MANGO, colocamos paixão em tudo o que fazemos. Com origem em Barcelona e presença em mais de 120 países, inspiramos o mundo com criatividade, inovação e autenticidade. Nossa equipe multicultural é o motor do nosso suc…
Skills: Collaboration, Teamwork, Clear communication, Customer orientation, Initiative
Lisbon, Portugal · On-site
HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in marketing analytics, packaging, supply chain management and logistics, HA…
Skills: Supply chain management, Operational optimization, Process improvement, Data analysis, Reporting
Lisbon, Portugal · On-site
Junta-te a esta equipa com o propósito de Alimentar uma Vida Melhor e Cuidar do Planeta. Construímos todos os dias, juntos, com uma grande ambição: ser a marca preferida dos nossos clientes, parceiros, cidadãos, acionist…
Skills: Customer service, Stock replenishment, Proactivity, Dynamism, Operational efficiency
Lisbon, Portugal · Hybrid
Job Description: Responsibilities - your mission You will be part of a project team in the international and cross-divisional teams of Exhibitions, Events & Protocol (GV), to shape and deliver memorable customer experien…
Skills: Invitation management, Event management, Project management, Database management, CRM
Lisbon, Portugal · On-site
Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets an…
Skills: Data analysis, Process optimization, Supply chain management, Demand forecasting, Production scheduling
Lisbon, Portugal · Hybrid
Job Description: Within our Aviation Safety and Process Excellence team, we are looking for you ! Are you open minded, curious and demonstrate an ability to convince with an adapted communication? Then this position is m…
Skills: Lean Management, Problem Solving, Kaizen, 5S, PPS
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Own and operate end-to-end conversational AI systems, focusing on the deployment and optimization of chat and voice flows. Monitor performance metrics to improve auto-resolution rates and iterate on LLM behavior to enhance accuracy and reliability.
Requires 2-3+ years of experience in operations or automation, specifically with conversational AI and LLMs in production environments. Candidates must possess strong analytical skills and the ability to collaborate cross-functionally across business and tech teams.
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
Flix is reshaping how customers get help, moving towards AI-driven resolution across every channel, language, and market. As Digital CS Operations Manager (m/f/d), you sit at the center of that shift, owning the conversational AI systems that are changing what Customer Service looks like for millions of passengers.
You bring operational depth and a hands-on approach to configuring, optimizing, and iterating on live systems with the same rigor an engineer brings to code. You translate what you see on the ground into smarter, faster, more reliable automation, directly reducing customer effort and raising the bar for AI-powered service at scale.
About the Role
About You
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
NB: Please submit your resume in English!
What We Offer
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
#LI-Hybrid
We drive affordable and sustainable travel for everyone.
Flix is a global travel tech leader providing sustainable and affordable travel options to more than 80 million yearly travelers in 40+ countries through its brands FlixBus, FlixTrain, Greyhound, and Kamil Koç. By combining network planning, marketing, and pricing, Flix uses innovative solutions to enable comfortable, sustainable, and affordable travel worldwide. Through our tech platform and user-friendly app, Flix creates a travel experience tailored to passengers' needs and connects travelers with local business partners providing transportation, ensuring a modern fleet that adheres to the highest safety standards. This asset-light business model has turned a European start-up into a leading and globally expanding travel-tech champion. Flix is pioneering and testing alternative drives with a long-term strategy to progressively decarbonize its fleet. Together with our partners and customers, we are driving transformative change towards the future of mobility, gradually reshaping the mobility sector and enabling more sustainable travel modes. Check out https://flix.careers/ to see how you can join our team. For our legal imprint click here: https://global.flixbus.com/legal-notice
Offices: Friedenheimer Brücke 16, Munich, Bavaria 80639, DE · 50, Quai Charles Pasqua, Levallois-Perret, Ile-de-France 92300, FR · Corso Como 11, Milano, 20154, IT · Karl-Liebknecht-Str. 33, Berlin, 10178, DE · Tulegatan 39, Stockholm, Stockholm County 11353, SE
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