Lisbon, Portugal · Hybrid
About Marley Spoon At Marley Spoon, we’re passionate about making weeknight cooking easier and more enjoyable. We deliver delicious meal kits with fresh, pre-portioned ingredients and easy-to-follow recipes directly to o…
Skills: Customer support, Communication, Problem solving, Time management, Relationship building
Lisbon, Portugal · Hybrid
About the Role Join Marley Spoon as our Pricing Manager and help shape pricing decisions across a global food-tech business. You’ll turn data, market insight, and commercial analysis into clear recommendations that suppo…
Skills: Pricing strategy, Revenue management, Pricing models, Data analysis, Promotional strategy
Lisbon, Portugal · Hybrid
At Marley Spoon, we create flexible, high-quality food experiences for customers around the world. Behind every delivery is a set of data-driven systems that helps us understand customer preferences, plan more efficientl…
Skills: Python, SQL, Machine learning, Statistics, Time-series modelling
Lisbon, Portugal · Hybrid
At Marley Spoon, we create flexible, high-quality food experiences for customers across six countries. Behind every delivery is a set of data-driven systems that helps us understand customer preferences, plan more effici…
Skills: Data Science, Machine Learning, Artificial Intelligence, Python, SQL
Wetherill Park, New South Wales, Australia · Hybrid
You're not the type of safety professional who hides behind policies or spends all day updating registers. You're on the warehouse floor talking to leaders, helping someone return to work after an injury, coaching a mana…
Skills: WHS Legislation, Workers Compensation Management, Incident Investigation, Psychosocial Risk Management, Risk Assessment
Lisbon, Portugal · Hybrid
Marley Spoon is a global food brand built for people who truly care about what they eat. We bring delightful, market-fresh and easy cooking through direct-to-consumer brands. You will be a part of the engineering team th…
Skills: React, TypeScript, Next.js, JavaScript, Tailwind
Alexandria, New South Wales, Australia · Hybrid
Support at Home | Provider Partnerships Alexandria Office | Hybrid (3 days in office) | 6 Month Fixed-Term Contract | Extension subject to performance and business needs Most BD roles have a playbook. This one doesn't — …
Skills: B2B Business Development, Partnership Development, Relationship Management, Cold Outreach, Pipeline Management
Alexandria, New South Wales, Australia · Hybrid
Hungry for a rewarding career? Join Marley Spoon and help us revolutionise the way people shop, cook and eat, across our two exceptional brands: Marley Spoon and Dinnerly. Recognised by the AFR as one of the Best Places …
Skills: Purchasing, Planning, Inventory Management, Demand Forecasting, Supplier Management
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Serve as the primary point of contact for English-speaking customers across multiple channels including phone, email, and chat. Proactively resolve customer issues while contributing to the improvement of the overall customer care experience.
Requires fluency in English and the flexibility to work varying shifts, including early, late, or overnight hours. Candidates should possess strong communication skills and a detail-oriented, hands-on approach to problem-solving.
At Marley Spoon, we’re passionate about making weeknight cooking easier and more enjoyable. We deliver delicious meal kits with fresh, pre-portioned ingredients and easy-to-follow recipes directly to our customers’ doors.
We’re a global team united by a love of food and a commitment to creating great customer experiences.
We’re looking for a Customer Care Expert to support our English-speaking customers. In this role, you’ll be a key point of contact for our community, helping customers through a variety of channels while delivering friendly, effective, and solution-focused support.
You’ll work closely with our Lisbon team to ensure every interaction reflects the Marley Spoon experience—supportive, efficient, and customer-focused.
Serve as the primary point of contact for English-speaking customers across phone, email, chat, and social media
Provide timely, thoughtful support while resolving customer questions and issues
Make outbound calls to engage with customers and help strengthen long-term relationships
Contribute ideas and feedback to help improve our proactive customer care approach
Take ownership of projects from planning through execution and reporting
Fluent English (required)
Flexibility to work varying shifts, including early, late, or overnight schedules
Strong written and verbal communication skills
A genuine passion for helping customers and improving their experience
Detail-oriented with a hands-on approach to problem solving
Curious, eager to learn, and comfortable applying new knowledge quickly
Passion for food is a plus
Hybrid work policy (remote + office).
22 annual leave days +2 days extra days for every year of tenure (up to 6).
5 training days per year.
Private health insurance provided by Tranquilidade.
Food allowance of 7.62€/worked day under by Coverflex.
24/7 confidential employee assistance program.
Meals, reimagined for real life. From early-morning starts to late-night snacks, and every delicious moment between.
Meals, reimagined for real life. From breakfast to dinner and everything in between, Marley Spoon delivers meal kit recipes, prepared meals, and delicious extras to customers in Australia, the United States, Germany, the Netherlands, Belgium, and Austria.
Offices: Paul-Lincke-Ufer 39/40, Berlin, Berlin 10999, DE · 519 8th Ave, New York, 10018, US · 190 Bourke Road, Sydney, New South Wales 2015, AU
Meals, reimagined for real life. From early-morning starts to late-night snacks, and every delicious moment between.
Meals, reimagined for real life. From breakfast to dinner and everything in between, Marley Spoon delivers meal kit recipes, prepared meals, and delicious extras to customers in Australia, the United States, Germany, the Netherlands, Belgium, and Austria.
Offices: Paul-Lincke-Ufer 39/40, Berlin, Berlin 10999, DE · 519 8th Ave, New York, 10018, US · 190 Bourke Road, Sydney, New South Wales 2015, AU
