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Jobs at AUTODOC (Now Hiring) — 18 open

AUTODOC logoAUTODOC

German speaking Customer Support Representative

Kyiv, Ukraine · Remote OK

Mid level

Company Description Engineered in Berlin. Driving the Future of Europe. At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent t…

Skills: German Proficiency, Customer Support, CRM Platforms, Problem Solving, Interpersonal Communication

AUTODOC logoAUTODOC

Integrations Analyst

Lisbon, Portugal · Hybrid

Mid level

Company Description Engineered in Berlin. Driving the Future of Europe. At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent t…

Skills: API, EDI, ETL, ESB, FTP

AUTODOC logoAUTODOC

Category Manager Kits

Warsaw, Masovian Voivodeship, Poland · Remote OK

$10k–$13k/mo

Mid level

Company Description Where your expertise is needed AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 6,000 employees, AUTODOC generated revenue of…

Skills: Data Analysis, Assortment Strategy, Project Management, Advanced MS Excel, PowerBI

AUTODOC logoAUTODOC

Assortment Manager Kits (category Management)

Almaty, Kazakhstan · Remote OK

Senior

Company Description Where your expertise is needed AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 6,000 employees, AUTODOC generated revenue of…

Skills: Assortment Management, Automotive Technical Knowledge, Project Management, Organizational Skills, Analytical Skills

AUTODOC logoAUTODOC

Category Manager Cooling & Heating categories (Automotive)

Lisbon, Portugal · Remote OK

Mid level

Company Description Where your expertise is needed AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 6,000 employees, AUTODOC generated revenue of…

Skills: Category Management, Assortment Management, Pricing Strategy, Data Analysis, E-commerce

AUTODOC logoAUTODOC

Category Manager Electronics and Сharging solutions

Lisbon, Portugal · Remote OK

Mid level

Company Description Where your expertise is needed AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 6,000 employees, AUTODOC generated revenue of…

Skills: Category Management, P&L Management, E-commerce, Market Intelligence, Process Design

AUTODOC logoAUTODOC

Product Manager Electrics & Thermo (Category Manager)

Warsaw, Masovian Voivodeship, Poland · Remote OK

$10k–$13k/mo

Senior

Company Description Where your expertise is needed AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 6,000 employees, AUTODOC generated revenue of…

Skills: Category Management, Data Analysis, Vendor Management, P&L Ownership, Negotiation

AUTODOC logoAUTODOC

Product Manager Electrics & Thermo (Category Manager)

Lisbon, Portugal · Remote OK

Senior

Company Description Where your expertise is needed AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 6,000 employees, AUTODOC generated revenue of…

Skills: Category Management, Data Analysis, Vendor Management, P&L Ownership, Negotiation

AUTODOC logoAUTODOC

Assistant Category Manager Brakes, Lighting, Batteries, Wipers

Warsaw, Masovian Voivodeship, Poland · Remote OK

$8k–$11k/mo

Entry level

Company Description Where your expertise is needed AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 6,000 employees, AUTODOC generated revenue of…

Skills: Data Analysis, Category Management, Competitor Analysis, Assortment Planning, Reporting

AUTODOC logoAUTODOC

Assistant Category Manager Brakes, Lighting, Batteries, Wipers

Lisbon, Portugal · Hybrid

Entry level

Company Description Where your expertise is needed AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 6,000 employees, AUTODOC generated revenue of…

Skills: Data Analysis, Category Management, Competitor Analysis, Assortment Planning, Reporting

AUTODOC logoAUTODOC

Assistant Category Manager (Suspension&Drive)

Astana, Kazakhstan · On-site

Entry level

Company Description Where your expertise is needed AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 6,000 employees, AUTODOC generated revenue of…

Skills: Category Management, Data Analysis, Excel, KPI Monitoring, Assortment Optimization

AUTODOC logoAUTODOC

Specialist Invoice Verification (m/f/d)

Chișinău, Moldova · On-site

Mid level

Company Description Engineered in Berlin. Driving the Future of Europe. At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent t…

Skills: Invoice Verification, Inventory Reconciliation, Data Analysis, ERP Systems, WMS Systems

AUTODOC logoAUTODOC

Lead Product Quality Management (m/f/d)

Lisbon, Portugal · Hybrid

Senior

Company Description AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 6,000 employees, AUTODOC generated revenue of over €1.8 billion in 2025, sup…

Skills: Product Quality Management, Technical Compliance, PPAP, EU Regulatory Compliance, Laboratory Testing

AUTODOC logoAUTODOC

HR Specialist - Czechia (m/f/d)

Cheb, Karlovy Vary Region, Czechia · On-site

Entry level

Company Description Engineered in Berlin. Driving the Future of Europe. At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent t…

Skills: HR Processes, Czech Employment Law, Czech Language, English Language, Workday

AUTODOC logoAUTODOC

Integrations Analyst

Chișinău, Moldova · Hybrid

Mid level

Company Description Engineered in Berlin. Driving the Future of Europe. At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent t…

Skills: API, EDI, ETL, ESB, FTP

AUTODOC logoAUTODOC

Integrations Analyst

Lisbon, Portugal · Hybrid

Mid level

Company Description Engineered in Berlin. Driving the Future of Europe. At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent t…

Skills: API, EDI, ETL, ESB, FTP

AUTODOC logoAUTODOC

People Operations Specialist - Poland (m/f/d)

Szczecin, West Pomeranian Voivodeship, Poland · Hybrid

Mid level

Company Description Engineered in Berlin. Driving the Future of Europe. At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent t…

Skills: HR Administration, Polish Labour Law, Workday, Enova, Jira

AUTODOC logoAUTODOC

Solution Design Engineer (f/m/x)

Szczecin, West Pomeranian Voivodeship, Poland · Hybrid

Senior

Company Description At AUTODOC, our vision is to become the leading tech ecosystem in the automotive industry, seamlessly connecting all facets of the automotive aftermarket. Founded in Berlin in 2008, we have rapidly gr…

Skills: Logistics Engineering, Warehouse Design, Intralogistics Automation, Data Modeling, AutoCAD

AUTODOC logo

German speaking Customer Support Representative

AUTODOC

Kyiv, Ukraine • Remote OK

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Mid level

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  • Full-time
  • high school
  • Posted 3d ago
  • ~40 hrs/week
  • Remote in Kyiv, Ukraine

Responsibilities

Respond to customer inquiries via telephone, email, and chat in German while resolving issues according to company protocols. Document all interactions in the support system and escalate complex cases to senior personnel.

Requirements

Requires fluent written and spoken German and professional experience in customer service operations. A high school diploma and proficiency with CRM platforms are required.

Full job description

Company Description

Engineered in Berlin. Driving the Future of Europe.
At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket.
Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve.
Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere.

Come join us and impact the future of AUTODOC!

Job Description

Responsibilities:

  • Respond to customer inquiries via telephone, email, and chat in German, adhering to company communication standards and response time requirements
  • Resolve customer issues and provide efficient, effective solutions in accordance with established protocols
  • Document all customer interactions and maintain accurate records within the support management system
  • Identify and escalate complex issues to appropriate departments or senior personnel following established procedures
  • Follow up with customers to confirm complete resolution of reported concerns
  • Maintain professional demeanor while managing multiple concurrent customer requests
  • Uphold professional standards within the team and share best practices with colleagues
  • Meet established performance objectives regarding response time, resolution rate, and customer satisfaction scores
  • Provide management with documented feedback on recurring customer concerns and product improvement recommendations

Qualifications

Required:

  • Fluent proficiency in German (written and spoken); English language proficiency is advantageous
  • Demonstrated professional experience in customer support or customer service operations
  • Strong communication and interpersonal skills with the ability to maintain composure under pressure
  • Excellent problem-solving capabilities and meticulous attention to detail
  • Proficiency with computer systems and Customer Relationship Management (CRM) platforms
  • Ability to manage multiple concurrent tasks and establish priorities effectively in a fast-paced environment
  • Demonstrated empathy and patience in customer interactions
  • High school diploma or equivalent qualification.

Preferred:

  • Professional experience with ticketing systems or established knowledge of customer support best practices
  • Additional language competencies, including English or other European languages.

Additional Information

  • Schedule 9:00 - 21:30 (8 hours rotational shift),
  • Work remotely
  • Time Type: Full time
  • Related keywords

    Customer Relationship ManagementCRME-commerceAutomotive AftermarketTicketing SystemsCustomer SatisfactionGerman LanguageRemote WorkCustomer Service Operations

    About AUTODOC

    LinkedInVisit site

    Building the leading tech ecosystem in the automotive aftermarket.

    Industry
    Technology, Information and Internet
    Company size
    5,001-10,000 employees
    Founded
    2008
    Headquarters
    Berlin
    LinkedIn followers
    86,873

    AUTODOC's vision is to become the leading European tech ecosystem in the automotive industry — connecting every part of the automotive aftermarket, across Europe and beyond. Founded in Berlin in 2008, we've grown into Europe's leading online retailer for vehicle spare parts and accessories, operating in 27 countries with around 6,000 people from 50 nations. The scale is significant. So is the ambition. We are committed to creating an environment where every team member feels a strong sense of impact, purpose, and belonging. Headquartered in Berlin, with offices across Europe, we are driving towards our vision with a clear focus on technology and a sustainable future for mobility. Join us as we accelerate towards becoming the leading tech ecosystem in the automotive world.

    Offices: Josef-Orlopp-Straße 55, Berlin, 10365, DE · Kurfürstendamm, 22, Berlin, 10719, DE · 23/1 Gogolya ulitsa, Odessa, UA · 66 Bernardazzi Str., Chișinău, MD-3401, MD · ulica Kablowa 1, Szczecin, Woj. Zachodniopomorskie, PL

    e-commerceonline retailautomotive spare parts e-commerceinternetonlineinformation technologyand spare parts e-commerceInformation TechnologyE-CommerceSoftware
    View all jobs at AUTODOC

    About AUTODOC

    LinkedInVisit site

    Building the leading tech ecosystem in the automotive aftermarket.

    Industry
    Technology, Information and Internet
    Company size
    5,001-10,000 employees
    Founded
    2008
    Headquarters
    Berlin
    LinkedIn followers
    86,873

    AUTODOC's vision is to become the leading European tech ecosystem in the automotive industry — connecting every part of the automotive aftermarket, across Europe and beyond. Founded in Berlin in 2008, we've grown into Europe's leading online retailer for vehicle spare parts and accessories, operating in 27 countries with around 6,000 people from 50 nations. The scale is significant. So is the ambition. We are committed to creating an environment where every team member feels a strong sense of impact, purpose, and belonging. Headquartered in Berlin, with offices across Europe, we are driving towards our vision with a clear focus on technology and a sustainable future for mobility. Join us as we accelerate towards becoming the leading tech ecosystem in the automotive world.

    Offices: Josef-Orlopp-Straße 55, Berlin, 10365, DE · Kurfürstendamm, 22, Berlin, 10719, DE · 23/1 Gogolya ulitsa, Odessa, UA · 66 Bernardazzi Str., Chișinău, MD-3401, MD · ulica Kablowa 1, Szczecin, Woj. Zachodniopomorskie, PL

    e-commerceonline retailautomotive spare parts e-commerceinternetonlineinformation technologyand spare parts e-commerceInformation TechnologyE-CommerceSoftware
    View all jobs at AUTODOC

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