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Full-time
high school, bachelor degree
401(k) Plan
Posted 39d ago
~40 hrs/week
Remote in Dublin, Ohio, United States
Responsibilities
The Account Specialist manages and oversees key client accounts to ensure strategic alignment, satisfaction, and growth. They act as the primary point of resolution for complex issues while promoting new products and services to meet company goals.
Requirements
Candidates should have a minimum of 2-3 years of experience in customer account management and strong organizational skills. A Bachelor's degree in Business Management or a related field is strongly preferred, along with proficiency in CRM systems and MS Office.
Full job description
Summary:
As an Account Specialist you’ll oversee and manage client relationships. In this role, you will act as a representative for the company and work with a broad spectrum of clients. The Account Specialist develops, maintains, and improves client relationships across a large territory. In this role, your duties and responsibilities include engaging with clients to discuss their current program status, any needs and how to meet them better as well as introducing them to new products or services as made available. To ensure success as an Account Specialist, you should have excellent interpersonal skills, confidence, and the ability to manage multiple accounts across multiple regions. A highly performing Account Specialist will bring skills as a negotiator, problem solver, and thought leader to the table.
Organizational Impact:
In this role for Sarnova, you are our brand ambassador delivering courtesy and a friendly, helpful demeaner in every interaction. You help deliver the right product, the right knowledge, and in the right amount of time. You impact your line of business through empathy, order quality, first call resolution and promoting satisfied customers leading to growth, retention, and advocacy. You are the frontline to our customers and the first representation of the quality we offer.
Essential Duties and Responsibilities:
Manage and oversee key client accounts to ensure strategic alignment and overall satisfaction
Exercise independent judgment and discretion in developing and implementing client account strategies
Analyze client performance metrics and recommend solutions that drive business outcomes
Establish, monitor, and adjust client targets to meet contractual and company goals
Serve as the primary point of escalation and resolution for complex client issues, balancing client needs with company priorities
Engage, train, and consult with clients on effective use of the software to achieve desired results
Lead Quarterly Business Reviews and strategic planning sessions with clients
Identify opportunities for growth, expansion, and improved service delivery across accounts
Collaborate with senior management to influence service offerings and operational improvements
Take a leading role in client presentations, proposals, and contract renewals
Monitor market trends and customer insights to inform strategic recommendations
Promote new services and products in alignment with business objectives
Provide reports and insights on account performance and client health
Live the values of Sarnova
Additional job duties as assigned
Skills/Experience Required:
Education: Bachelor’s Degree in Business Management, Business science or a related field strongly preferred; High School Diploma or equivalent required
Minimum of 2-3 years’ experience managing and supporting customer accounts
Able to work in a fast-paced environment with changing client needs and demands
Successful and positive experience working in a remote environment preferred
Knowledge of customer service software, reporting and CRM systems
Strong organizational skills; ability to manage multiple client accounts and tasks
Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
Strong computer skills; basic understanding of MS Outlook, Word and Excel (F&O)
Decisive thinking and leadership abilities
Excellent interpersonal and client-relations skills
Negotiation, conflict resolution, and presentation skills
Dynamic and creative problem-solving abilities
A strong client-focused mindset
Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
Physical Requirements:
Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment
Reach with hands and arms
Talk and hear
See and be able to read, write, and interpret text
Employee may use computer, phone, copier and other office equipment in the course of a day
Occasionally lift and move objects weighing up to 10 pounds
Employee may be required to travel for business purposes
Ability to secure confidential information
Perform all duties in a professional environment free of noise or anything that would create a negative customer experience
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Continuous is defined as 6-8 hours, frequently is defined as 3-6 hours, and occasionally is defined as up to 3 hours.
Work Schedule: Employee will be required to work a minimum of forty (40) hours of per week or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times.
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
Sarnova and its family of companies: Bound Tree Medical, Cardio Partners, Digitech and Tri-anim Health Services have been serving the emergency medical services (EMS) and acute care markets for over 50 years.
By offering more than 100,000 innovative health and safety products to thousands of national emergency care providers, hospitals, advanced patient-care facilities, schools, universities, businesses and federal government agencies, we’re proud to say that the products and services we sell, help our customers save lives and help keep our communities safe.
Sarnova is a company of Patricia Industries, a part of Investor AB, which makes significant investments in best-in-class companies with strong market positions, brands and corporate cultures.
For more information, visit www.sarnova.com.
Offices: 5000 Bradenton Ave, Dublin, Ohio 43017, US
Acute Care SolutionsRespiratory SolutionsAnesthesia SolutionsEmergency Medical SolutionsCardiac Care SolutionsCaradic Care TrainingEmergency Preparedness SuppliesEMS SuppliesEMS EquipmentMedical Devices
How many Sales jobs are open in Dublin, OH right now?
There are currently 144 open sales positions in Dublin, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Dublin, OH?
Companies currently hiring include Fifth Third Bank, Jeff Wyler Automotive Family, Tailored Brands, Inc., JCPenney, Sarnova, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Dublin, OH?
Yes — 27 of the 144 open sales positions offer remote or hybrid work (12 remote, 15 hybrid).
How do I apply for Sales jobs in Dublin, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.