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Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Life insurance, HSA, Mental well-being resources
Posted 3d ago
~40 hrs/week
Responsibilities
The Guest Service & Sales Agent manages check-in and check-out processes while actively promoting resort upgrades and packages to drive revenue. They provide concierge-level service by responding to guest inquiries and maintaining a welcoming environment in the lobby.
Requirements
Candidates must have strong customer service or sales experience and the ability to work a flexible schedule including nights, weekends, and holidays. The role requires physical stamina for standing and walking, as well as proficiency with mobile technology and property software.
Full job description
Pay: $14.50 per hour
Incentive opportunities: Pack Members in this role may earn additional performance-based incentive pay. Recent averages reported for this position have ranged from $2–$5 per hour.
As a Guest Service & Sales Agent, you’re not just the first and last point of contact for our guests — you’re also a key driver of revenue and guest satisfaction. In this dual role, you’ll go beyond traditional check-in and check-out duties to actively promote suite upgrades, exclusive packages, and resort features that enhance the guest experience and support the Lodge’s sales goals. Your ability to connect with guests, understand their needs, and confidently recommend personalized offerings will have a direct impact on both guest enjoyment and your earning potential. This role is ideal for individuals who excel in a fast-paced, guest-facing sales environment and are passionate about delivering exceptional stays while achieving optimal results.
Join our Pack:
Grow your career: Launch or elevate your hospitality career in a role that builds the consultative sales skills and guest experience savvy needed to grow into a high-earning future in resort sales, operations, or guest services leadership.
Maximize Your Earnings: Take advantage of incentive opportunities tied directly to your performance — the better you serve and sell, the more you earn.
Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations, employee referral incentives and Great Wolf’s Scholarship Program
Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership development training
Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program, and technology, and support through our Employee Assistance Program and Pack Member Relief Fund
Celebrate Your Uniqueness: Join a team that champions diversity and inclusion through programs that make everyone feel welcome and valued.
Comprehensive Benefits
Medical, Dental, Vision and Life insurance with HSA
Mental Well-being and Telehealth resources
401K with employer match
Paid vacation time off and parental leave
Waterpark passes, vacation discounts and other perks
Essential Duties & Responsibilities:
Welcome and assist guests with check-in and check-out processes using property management systems
Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling
Engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction
Respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service
Leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences
Accurately verify guest identity, process secure payments, and manage billing with precision
Maintain accurate records of guest stays, room assignments, and transactions
Handle lost-and-found items with care and efficiency, ensuring proper documentation and guest follow-up
Communicate guest needs and feedback to appropriate departments for timely resolution
Keep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impression
Offer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stay
Basic Qualifications & Skills:
Flexibility with schedule, including nights, weekends, and holidays
Strong previous customer service and/or sales experience
Successful background check and drug screening
Demonstrated empathy and a genuine desire to serve others; able to anticipate guest needs and turn moments of service into memorable experiences
Enthusiastic, positive, proactive, and dependable
Strong demonstrated teamwork and communication abilities
Demonstrated multitasking and prioritization skills in a fast-paced environment
Experience or ability to learn using mobile technology, front desk software, and self-service kiosks
Preferred Skills & Qualities:
High School Diploma or equivalent
Able to effectively upsell and cross-sell resort offerings
Strong consultative selling skills with the ability to tailor recommendations in real-time
Ability to build rapport quickly and use storytelling or product knowledge to drive interest
Physical Requirements
Ability to stand and/or sit for extended periods and to walk, bend, reach, and stoop regularly during a shift
Capable of lifting up to 30 lbs.
Comfortable working in a busy, loud, and guest-facing environment with frequent distractions
· Ability to speak clearly, listen and respond attentively in a dynamic, fast-paced setting
Pay Rate: $$14.50 per hour /hr
An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.
Application Instructions:
Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
Position Close Date:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
If you’re searching for a job with exciting opportunities, rewarding benefits, and lots of growth potential, look no further than Great Wolf Lodge. We’re North America’s largest family of indoor water park resorts dedicated to bringing joy to families, and we’re looking for passionate, dedicated professionals to help us in our mission.
Running with our Pack is a one-of-kind experience. Our resorts offer fun-filled attractions, extraordinary entertainment, delectable dining, and imaginative retail offerings. Our talented Pack Members provide exceptional service to help families create unforgettable memories, in a fast-paced and fun environment. Along with the camaraderie that comes with being a member of our Pack, all of our employees have access to acclaimed management training programs and numerous advancement opportunities. There’s no limit to what you can achieve as part of our Pack.
Growing from a single resort to 23 lodges and counting, Great Wolf has spent 25 + years strengthening ourselves into one of North America’s top destinations for family fun. And we’re committed to ensuring every employee gets the training, career growth, benefits, and support to make the experience of working with us the best it can be. When you run with our Pack, it’s more than just a job—it’s an adventure.
Offices: 350 N Orleans St, Chicago, Illinois, US · 525 Junction Rd, Madison, WI 53717, US · 1700 Nations Dr, Gurnee, Illinois 60031, US · 1400 Great Wolf Drive, Wisconsin Dells, Wisconsin 53965, US · 9494 Federal Dr, Colorado Springs, Colorado 80921, US
Family entertainmentfamily traditionsMeetingsConferencesFamily ReunionsVacationsAttractionsand WaterparkResortsHotels & Resorts
How many Sales jobs are open in Concord, NC right now?
There are currently 221 open sales positions in Concord, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Concord, NC?
Companies currently hiring include JCPenney, Bass Pro Shops, American Eagle Outfitters Inc., Lowe's Companies, Inc., RideNow Powersports, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Concord, NC?
Yes — 11 of the 221 open sales positions offer remote or hybrid work (6 remote, 5 hybrid).
How do I apply for Sales jobs in Concord, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.