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Skills: Customer Retention, CRM Proficiency, CDK CRM, Elead, Communication Skills
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Skills: Customer Retention, CRM Management, CDK CRM, Elead, Communication Skills
Company Description You're serious about your career, and rest assured you've come to the right place! At W.I. Simonson, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you nee…
Company Description You're serious about your career, and rest assured you've come to the right place! At W.I. Simonson, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you nee…
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$120k–$180k/yr
Full-time
Medical, Dental, Vision, HSA, 401k, PTO
Posted 15d ago
~40 hrs/week
Responsibilities
The Loyalty Retention Specialist focuses on building brand loyalty by ensuring previous lease and loan customers return to purchase or lease new vehicles. This involves managing customer communication via phone, email, and text to provide end-of-term solutions and schedule appointments.
Requirements
Candidates must have at least one year of automotive retail experience and proficiency in CDK CRM (Elead) and Microsoft Office. A valid driver's license and the ability to pass pre-employment background and drug screenings are required.
Full job description
Company Description
W.I. Simonson is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!
Annual Pay Range
$120,000 to $180,000 based on performance
Our associates are happy to work here because:
We boast the lowest turnover in the industry.
We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
We are committed to developing and promoting within the company.
Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
We encourage peer to peer teamwork and recognition.
Special benefits to purchasing and leasing a car.
Personal Automotive Concierge Service.
If you want to find out more about the types of jobs we have here, we've highlighted a few.
We're proud of what we're doing here. Come and join us!
Job Description
The Loyalty Retention Specialist is responsible for building dealership and brand loyalty and/or retention by ensuring our previous customers return to lease or purchase new vehicles. This role requires highly engaged management of the dealership loyalty and daily interaction with customers via multiple communication methods on a scheduled basis. This high-visibility role is critical to the dealership’s overall success and presents a great opportunity and career path within Sonic Automotive.
The Loyalty Retention Specialist will report directly to the Loyalty Manager, if applicable, or Sales Manager.
Duties and Responsibilities:
Responsible for direct communication with the dealership’s loyalty of previous lease and loan customers
Adhere to the dealership’s loyalty process for previous lease and loan customers
Deliver a VIP experience to dealership’s loyalty customers to ensure repeat business
Must multi-task and work within multiple systems (CRM, OEM Financial platform, retention specific sites, etc)
Contact customers via phone, email and text to communicate lease/loan end information
Continuous follow up with retention customers starting at a designated time period defined by Sonic standards prior to maturity date or end of contract
Tracks all guest contact and communicates outcomes with management team
Utilizes knowledge of customer’s current vehicle ownership (vehicle type, monthly payment, etc) to provide end of term solutions to meet the customer need
Provide and speak to replacement payment options (lease, loan, cash)
Schedule appointments for pre-inspections and new vehicle test drives (where applicable)
Qualifications
Minimum 1 year automotive retail experience.
Able to set priorities, multi-task, achieve goal and obtain buy-in.
Proficient in CDK CRM (Elead).
Exceptional communication skills, both written and verbal.
Ability to establish and maintain strong internal and external relationships.
Strong organizational and time management skills.
Must be adaptable to change.
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Required:
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver's license.
Additional Information
(The Loyalty Retention Specialist Position has a Pay Scale consisting of the following elements and ranges. Wages include an hourly rate of $18.00 / hour. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)
Schedule:
Full Time
Monday through Sunday availability
It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
All your information will be kept confidential according to EEO guidelines.
Delivering an experience for our guests and our teammates that fulfills dreams, enriches lives and delivers happiness
Industry
Retail Motor Vehicles
Company size
10,001+ employees
Founded
1997
Headquarters
Charlotte, North Carolina
LinkedIn followers
66,667
Total funding
$242M
Sonic Automotive, Inc., a Fortune 500 company based in Charlotte, North Carolina, is on a quest to become the most valuable diversified automotive retail and service brand in America. Our Company culture thrives on creating, innovating, and providing industry-leading guest experiences, driven by strategic investments in technology, teammates, and ideas that ultimately fulfill ownership dreams, enrich lives, and deliver happiness to our guests and teammates. As one of the largest automotive and powersports retailers in America, we are committed to delivering on this goal while pursuing expansive growth and taking progressive measures to be the leader in these categories. Our new platforms, programs, and people are set to drive the next generation of automotive and powersports guest experiences.
Offices: 4401 Colwick Road, Charlotte, North Carolina 28211, US
How many Retail jobs are open in Santa Monica, CA right now?
There are currently 291 open retail positions in Santa Monica, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Santa Monica, CA?
Companies currently hiring include Sonic Automotive, Ulta Beauty, LAcarGUY, Red Bull, CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Santa Monica, CA?
Yes — 24 of the 291 open retail positions offer remote or hybrid work (4 remote, 20 hybrid).
How do I apply for Retail jobs in Santa Monica, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.