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$19/hr–$22/hr
Part-time
Paid company-recognized holidays, Employee engagement events, Cultural events, Discounts on garment rental, Discounts on purchases, Annual compensation process
Posted 13d ago
~40 hrs/week
Responsibilities
You will guide customers through personalized fitting appointments and styling sessions to help them prepare for special events. Additionally, you will manage showroom operations, coordinate group orders via the online platform, and drive sales through consultative service.
Requirements
The ideal candidate is a customer-focused individual with a passion for styling and strong communication skills. Prior experience in retail, sales, or customer service is preferred, and weekend availability is required.
Full job description
Who we are
About The Black Tux
We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.
About the team
In this role, you'll be joining the Retail team. The Retail team spans across 7 brick and mortar showrooms and 40 Nordstrom locations and are crucial to supporting our customers. This team supports customers by meeting them where they are, guiding them forward, and solving challenges along the way- ensuring they have what they need to look and feel their best.
What you’ll do
At The Black Tux, we help customers look and feel their best for life’s most special moments. As a Retail Associate, you’ll guide customers through personalized fitting appointments, assist in styling, and bring their event vision to life using our platform—where hosts can seamlessly coordinate looks for their entire group. You’ll play a key role in ensuring a smooth and enjoyable experience from concept to checkout. Our team thrives on collaboration, accountability, and a passion for learning. If you love styling, problem-solving, and creating memorable experiences, we’d love to have you on board!
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Build rapport with customers by actively listening to their formalwear needs, understanding their event vision, and asking thoughtful questions to offer solutions that combine lasting style value.
Use product knowledge and brand storytelling to guide customers through styling and fit with a sales-driven approach.
Learn about customer’s lifestyle and future events to identify opportunities for formalwear ownership needs to sell beyond a single event, identify repeat needs, and build long-term customer relationships.
Conduct fitting appointments and provide expert styling advice on fabrics, accessories and overall event aesthetics to drive confident purchase decisions.
Support customers from look conception through final checkout, ensuring a seamless experience that increases conversion and event participation.
Guide customers through our online platform to set up events, coordinate group looks and manage details including group orders, exchanges, and adjustments.
Adapt sales techniques to each customer’s communication style, solving challenges with a solution-oriented mindset.
Meet individual and team sales goals by delivering an engaging, consultative showroom experience.
Maintain showroom presentation and organization, ensuring an elevated and inviting environment.
Collaborate with teammates to uphold our culture of accountability, teamwork, and continuous learning
Stay informed on product knowledge and styling trends to better serve customers.
Who You Are
Deeply customer-focused individual who is passionate about styling, event coordination and has a keen eye for detail.
A confident, consultative communicator who builds trust through active listening and thoughtful guidance.
Naturally curious about customer’s lives and style needs, with the ability to uncover selling opportunities beyond a single event and confidently close sales.
A sales-driven stylist who is comfortable initiating conversations, recommending add-ons, and closing sales while maintaining a customer-first experience
Tech-savvy and comfortable navigating digital platforms to assist the customer experience.
Goal-oriented and motivated to meet and exceed sales targets while maintaining a customer-first approach.
A humble team player who values accountability, feedback and continuous learning.
Adaptable and solutions-driven - able to handle multiple customers and event setups at once.
Prior retail, customer service, or sales experience is a plus - a strong attitude and willingness to learn are essential.
Weekend availability is required.
Comfortable standing and moving throughout the showroom for extended periods, including bending, reaching, stretching, and walking to assist clients and maintain visual standards.
You describe yourself as kind, collaborative, and creative. You know ownership is more than responsibility; it's about taking pride in your work and accountability for any success or failure. Customer experience is at the heart of everything you do, it inspires and motivates you to hold a high expectation of yourself and your teammates. You are humble, inclusive, and respectful.
Perks & Benefits
Paid company-recognized holidays aligning with our holiday pay policy
No Black Friday adjusted hours
Employee engagement & cultural events
Discounts on garment rental and purchases for you, your partner, and friends & family
Annual compensation process
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$19.34 - $22.39 an hour
The Retail Showroom Associate, Santa Monica role is onsite.
The base hourly range for this position is $19.34-$22.39 but the actual compensation may vary based on the candidate’s skills, qualifications, and location. The Black Tux defines compensation plans using market data aligned with comparable companies at a similar stage and size as ours.
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Diversity Equity & Inclusion
We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal-opportunity employer to all.
The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.
Not your dad’s old suit. Modern formal wear, delivered.
Industry
Retail Apparel and Fashion
Company size
201-500 employees
Founded
2013
Headquarters
Los Angeles, CA
LinkedIn followers
7,548
Total funding
$68M
Founded in 2013 by a groom and a groomsman who had a frustrating rental experience, The Black Tux believes a suit is not just a suit. It’s an experience you wear, with the power to transform, elevate, and amplify. Our company designs modern formal wear in-house, uses the finest fabrics for a perfect fit, and delivers directly to our customers. We are for everyone and every occasion, providing an unexpected experience so that people feel confident, realized, and present.
Check out our Culture Book to learn more about how we work: culture.theblacktux.com
How many Retail jobs are open in Santa Monica, CA right now?
There are currently 291 open retail positions in Santa Monica, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Santa Monica, CA?
Companies currently hiring include Sonic Automotive, Ulta Beauty, LAcarGUY, Red Bull, CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Santa Monica, CA?
Yes — 24 of the 291 open retail positions offer remote or hybrid work (4 remote, 20 hybrid).
How do I apply for Retail jobs in Santa Monica, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.