Customer Service Representative - Claremont (30.15 hour/week)
Claremont, Western Australia, Australia · On-site
Entry level$8.6B raised
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Part-time
Posted 5h ago
Apply by Aug 26
~31 hrs/week
Responsibilities
You will build personal connections with customers to assist with their transactional needs and digital banking options. Additionally, you will perform financial health checks and process applications for loans and credit cards while collaborating with your branch team.
Requirements
The ideal candidate possesses a genuine passion for customer service and the ability to work effectively in a busy retail environment. You must be comfortable working independently while also being able to refer customers to specialists for complex needs.
Full job description
We are looking for a Customer Service Representative to join our Claremont branch on a part time, 30.15 hr/wk basis!
Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster. Roster (30.15 hr/wk):
Monday, Tuesday, Thursday and Friday - 9.30am - 4.15pm
Wednesday - 9.30am - 4.30pm
See yourself in our team
The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
Do work that matters
In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.
More specifically you will:
Build a personal connection with customers through meaningful conversations
Work with customers to help them use our in-branch technology and digital banking options
Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
Complete Financial Health Checks to assess customers’ financial needs and identify any changes
Perform interviews and process applications for personal loans, credit cards and associated products
Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
Engage with customers by participating in community events and fundraising activities
Look out for the safety and wellbeing of your team
Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement
We’re interested in hearing from people who
Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.
If this sounds like the role for you then we would love to hear from you. Apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 25/08/2026
Related keywords
Customer Service RepresentativeRetail BankFinancial Health ChecksPersonal LoansCredit CardsDigital BankingBranch OperationsCustomer FeedbackCommunity EngagementBankingRetail EnvironmentFinancial Services
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services.
We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
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How many Retail jobs are open in Perth, Australia right now?
There are currently 156 open retail positions in Perth, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Perth, Australia?
Companies currently hiring include JB Hi-Fi, The Just Group, Bapcor Limited, bp, APG & Co Pty Ltd, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Perth, Australia?
Yes — 5 of the 156 open retail positions offer remote or hybrid work (0 remote, 5 hybrid).
How do I apply for Retail jobs in Perth, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.