London, England, United Kingdom · Hybrid
About Us: Hi there👋we’re Wild. We’re on a mission to remove single-use plastic from the bathroom, armed with our refillable, natural and scent-sational deodorants, body wash, and lip balm – and we’re only just getting s…
Skills: 3PL Management, Order Fulfilment, Strategic Planning, Project Management, Financial Modeling
London, England, United Kingdom · Hybrid
We’re looking for a Senior Software Engineer to play a pivotal role in evolving M&S’s Customer Order Domain. This team provides the critical software capabilities that capture, manage, and fulfil customer demand across e…
Skills: Java, Kotlin, Microservices, Kafka, GraphQL
London, England, United Kingdom · On-site
$25k–$30k/yr
£24,824.80 - £29,500 per annum Uncapped bonus scheme, including Overtime & Call-out rates Mobile role – Van, Tools & PPE provided Monday to Friday 08.00 – 17.00, Saturday 08.00 – 12.00 Are you interested in becoming a qu…
Skills: Tyre Fitting, Tyre Repair, Customer Service, Vehicle Maintenance, Driving
London, England, United Kingdom · Hybrid
We’re reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation r…
Skills: Category Strategy, Supplier Management, Negotiation, Commercial Judgement, Fresh Food Sourcing
London, England, United Kingdom · On-site
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, an…
Skills: Customer Service, Frame And Lens Selection, Prescription Dispensing, Frame Adjustments, Basic Repairs
London, England, United Kingdom · Hybrid
Here are some of the benefits we offer that make working for M&S just that little bit more special… 20% colleague discount across all M&S products and many of our third party branded products for you and one member of yo…
Skills: Merchandise Forecasting, Stock Management, Multi-channel Retailing, Ecommerce Experience, Financial Planning
London, England, United Kingdom · Hybrid
Company Description We're ASOS, the online retailer for fashion lovers all around the world. We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're …
Skills: Financial Accounting, IFRS, Stock Operations, Data Analysis, Balance Sheet Reconciliation
London, England, United Kingdom · Hybrid
Working closely with Merchandising and Buying, this role supports the planning and delivery of the department, from forecasting and intake to markdown activity and in-season trade. It is all about using insight to spot o…
Skills: Sales Planning, Stock Planning, Forecasting, Intake Management, Markdown Control
London, England, United Kingdom · Hybrid
$63k–$80k/yr
Company Description McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. Job Description What you…
Skills: CRM Strategy, Loyalty Program Management, Customer Engagement, Data Analysis, Personalisation
London, England, United Kingdom · On-site
About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone M…
Skills: Retail Media, Digital Marketing, Budget Management, Campaign Execution, Performance Analysis
London, England, United Kingdom · On-site
At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one em…
Skills: Customer Service, Sales, Clienteling, Omni-channel Communication, Luxury Etiquette
London, England, United Kingdom · On-site
The Finance Department at Hermès supports the Maison’s focus on sustainable growth and long-term value creation by delivering accurate, transparent, and timely financial information that empowers decision-making across t…
Skills: Accounts Payable, Invoice Processing, Supplier Reconciliation, Expense Management, SAP
London, England, United Kingdom · On-site
Company Description We’re ASOS, the online retailer for fashion lovers all around the world. We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re …
Skills: Deep Learning, Machine Learning Production, Distributed Computing, MLOps, CI/CD
London, England, United Kingdom · Hybrid
$30k–$35k/yr
Location: London (Hybrid) About the Job This is a great opportunity for someone looking to build a career in retail operations and customer service within a growing business. You'll be part of a collaborative team, suppo…
Skills: Retail Operations, Customer Service, Order Management, Professional Communication, Organization
London, England, United Kingdom · On-site
Company Description Notes Coffee Roasters & Bar is a collection of coffee shops and bars serving Notes speciality own roasted coffee, brunch, craft beers, well-chosen wines, and classic cocktails with 12+ locations acros…
Skills: Team Leadership, Customer Service, Hospitality Management, Problem Solving, Communication
London, England, United Kingdom · Hybrid
About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring e…
Skills: Digital Ads Measurement, Digital Marketing, Adtech, Data Analysis, Empirical Research
London, England, United Kingdom · On-site
Job Description SENIOR CLIENT ADVISOR – FULL TIME @ MAX MARA FLAGSHIP STORE As a Senior Client Advisor, you embody the Max Mara DNA and play a key role in delivering an exceptional luxury experience. You will act as a Br…
Skills: Luxury Retail, Clienteling, Sales Performance, Relationship Management, Mentoring
London, England, United Kingdom · On-site
Description As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educ…
Skills: Make-up Artistry, Customer Service, Visual Merchandising, Retail Sales, Point-of-Sale Software
London, England, United Kingdom · On-site
We are looking for a Transport Admin Clerk to join our Grocery Sector based at our site in Charlton, London. This challenging and exciting role will appeal to individuals with experience, drive, determination, and enthus…
Skills: Microsoft Office, Excel, Transport Administration, Drivers Working Time Directive, EU Regulations
London, England, United Kingdom · On-site
Post Producer Application Deadline: 4 July 2026 Department: Brand Creative Employment Type: Permanent - Full Time Location: Head Office, London Description At ELEMIS, our people and our purpose sit at the heart of everyt…
Skills: Post-Production Management, Stills And Motion Production, Budget Management, Workflow Optimization, Stakeholder Communication
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Own end-to-end order fulfilment across DTC, Amazon, and retail channels while managing key 3PL relationships. Identify and deliver cost-saving initiatives to improve gross margins and enhance the overall customer experience.
Requires 5-6 years of experience at a Tier-1 strategy consultancy with strong analytical skills and a high degree of agency. Must be capable of managing complex operational projects and leading a team in a fast-paced environment.
Hi there👋we’re Wild. We’re on a mission to remove single-use plastic from the bathroom, armed with our refillable, natural and scent-sational deodorants, body wash, and lip balm – and we’re only just getting started. We launched in 2020 and as a high-growth company we’re already one of Europe’s fastest growing start-ups🚀 So, fancy coming along for the ride?😃
Wild is on a journey to become the global leader in sustainable personal care. We are disrupting an industry dominated by legacy giants by proving that sustainability and high performance go hand-in-hand.
To fuel our next phase of hyper-growth, we are looking for a Senior Operations Manager: a commercially-minded operator who treats fulfilment as a driver of margin, growth and exceptional customer experience.
As our Senior Operations Manager, you will own how Wild's products reach our customers – across DTC and retail. You will form part of the team that owns our 3PL relationships, with direct ownership of one of our key partners, ensuring orders flow smoothly from warehouse to doorstep and from warehouse to retailer, at the right cost and the right service level.
This is a hands-on operational role with real impact and accountability to deliver results. You will be expected to find, build and deliver your own margin wins and implement strategies to improve customer experience – identifying COGS savings across fulfilment, freight and warehousing, sizing the prize, and project managing the change through to a measurable P&L impact. Nobody will hand you a roadmap; you will write it.
This is a role for a consultant ready to become an operator. You have the analytical horsepower and structured problem-solving of a Tier-1 strategy environment, and you want to apply it where the results are real: lorries, warehouses, customers and margin.
Own end-to-end order fulfilment across our DTC, Amazon and retail channels.
Set, monitor and hold partners to service KPIs – dispatch times, delivery performance, order accuracy and returns – ensuring our customer promise is kept every day, including through peak trading.
Ensure retail orders are fulfilled to exacting wholesaler requirements, protecting on-time-in-full performance and avoiding costly compliance penalties.
Form part of the team that owns our 3PL relationships, with day-to-day and commercial ownership of one of our key partners – performance reviews, rate cards, invoicing accuracy, capacity planning and contract negotiations.
Act as the escalation point when things go wrong, resolving issues at pace and re-engineering the process that failed so it does not fail twice.
Continuously benchmark our fulfilment network, recommending changes to footprint, partners or terms where there is margin or service to be won.
Identify, quantify and own a pipeline of cost-saving and margin opportunities across fulfilment, freight, packaging and warehousing – this pipeline is yours to generate, not to inherit.
Build the commercial case for each initiative, win cross-functional buy-in, and deliver the saving through to a verified P&L impact.
Partner with Finance to ensure every win is measured, tracked and banked into the plan.
Project manage complicated, cross-business initiatives end-to-end – new market launches, 3PL migrations, network changes, systems integrations – owning the plan, the stakeholders and the outcome.
See projects through to completion: no half-finished workstreams, no orphaned actions, no surprises.
Work cross-functionally with Supply Chain, Finance, Commercial and Customer Service, acting as the connective tissue between strategy and physical execution.
Lead and develop the operations team from day one, fostering a culture of ownership, pace and data-driven decision-making.
Build scalable processes and ways of working so the function grows ahead of the business, not behind it.
Please note that we welcome applications from candidates who may not hit every single bullet point on the lists below - if you’re passionate about our mission and feel you have relevant skills and experiences to add value to this role, please submit an application!
Strategic Background: 5-6 years of experience at a Tier-1 strategy consultancy (MBB or Big 4 strategy), currently there or recently left – consistently trusted with the hardest problems, and hungry to own outcomes rather than recommend them.
High Agency: This is your defining trait. You do not wait to be told; you find the opportunity, build the case, rally the team and deliver the result.
Deeply Commercial: You understand how fulfilment cost, service levels and inventory flow through to gross margin and cash, and you instinctively size the prize before committing the effort.
Project Management: Exceptional capability to run multiple complicated workstreams in parallel, keep senior stakeholders aligned, and a proven track record of seeing difficult projects through to completion.
Collaborative: You work brilliantly in teams and across the business – warm in collaboration, uncompromising on outcomes.
Pace & Drive: Ready for a fast-paced, intense, and relentless environment. In return, we offer rapid development, exceptional exposure, and career progression that matches your ambition.
Analytically Excellent: You turn messy operational data into clear decisions, and you are comfortable building the model yourself.
Bonus Points: Direct operations, supply chain or 3PL exposure is a plus, not a prerequisite – we will back raw capability and drive over years of narrow experience.
Impact: You will be a key player in a mission-driven company that is removing millions of tonnes of single-use plastic from the planet.
Ownership: We hire the best and give them the autonomy to build. You will own the fulfilment and operations roadmap from day one.
Growth: We are scaling at pace. Your career trajectory here is limited only by your own ambition.
25 days holidays + bank holidays + 9 extra remote working days
Hybrid working, 3 days a week in our shiny new London office
Enhanced maternity, paternity & parental leave
4% Company Pension
Mental well-being support through Spill
Private healthcare through Vitality
Weekly early finishes and social events
Annual L&D budget
Free breakfast
Free & discounted Wild products
2 x team volunteering days and 2 x personal volunteering days
Ready to become a Wild thing?!
At Wild, we know that diversity drives innovation and creativity. We are committed to creating and maintaining a workplace where all employees feel valued and empowered to bring their most authentic selves to work. We recognise that diversity goes beyond visible differences such as race, gender, age, and ethnicity, and encompasses a broad spectrum of backgrounds, experiences, perspectives, and abilities. We encourage individuals from all backgrounds to apply.
If we can make any adjustments to help you to perform your best in the process, please let us know!
Please note, we are not currently partnering with external recruiters for this role. If you're interested in joining our team, please apply below!
Personal care, that smells, feels and works a treat. No nasties, vegan and all without single-use plastic.
Brilliantly bold personal care, that smells, feels and works a treat. No nasties, vegan and all without single-use plastic. Good for you, good for the planet. B Corp certified.
Offices: London, London SE1 7SJ, GB
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