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Full-time
high school, associate degree
Employee discounts, Friends & family discounts, Paid holidays, 401k plan, Company match program, Medical insurance
Posted 10d ago
~40 hrs/week
Responsibilities
The Medical Assistant & Client Support team member manages front-office administrative tasks and provides back-office support to medical providers. This includes scheduling appointments, preparing treatment rooms, and ensuring a seamless client experience throughout their visit.
Requirements
Candidates must have a high school diploma or GED and at least one year of experience in customer service, retail, or a medical office setting. Proficiency in business software and strong interpersonal communication skills are required for this role.
Full job description
Medical Assistant & Client Support
Department: Administrative
Employment Type: Full Time
Location: Austin - Downtown
Description
The Medical Assistant & Client Support team member plays a role in delivering exceptional client experiences while supporting efficient clinic operations. This position serves as both a front-office and back-office resource, providing administrative support, appointment management, client care, treatment preparation, and provider support. Acting as a liaison between clients, providers, and the clinic team, this role helps ensure seamless client flow while promoting SkinSpirit's services, products, and treatment recommendations. This position reports to the Clinic Manager and works closely with medical providers and clinic staff to maintain operational excellence and deliver outstanding client care.
What You Will Do
Client Experience & Front Office Support
Provide exceptional client care and customer service in every interaction.
Answer and manage a high volume of inbound phone calls.
Schedule, reschedule, confirm, and cancel appointments.
Greet clients, complete registration processes, and facilitate check-in and check-out procedures.
Accurately process client transactions and maintain financial accountability.
Actively promote SkinSpirit treatments, services, skincare products, programs, and promotions.
Rebook appointments and recommend follow-up services as directed by providers.
Provide accurate and timely responses to client questions and requests.
Perform opening and closing duties for the clinic.
Maintain confidentiality of client information in accordance with company policies and applicable regulations.
Medical Assistant & Provider Support
Prepare clients for consultations and treatments, including intake, chart preparation, treatment setup, and pre- and post-care instructions.
Support providers during treatments and procedures as needed.
Ensure all required charting, documentation, and consent forms are completed accurately.
Prepare treatment rooms, equipment, and supplies for daily operations.
Clean, sterilize, and maintain instruments and equipment according to established protocols.
Maintain organized, fully stocked treatment rooms and clinical workspaces.
Assist in managing inventory and ordering medical supplies when needed.
Support clinic efficiency by facilitating timely and orderly client flow throughout the day.
Operational & Team Support
Attend required trainings, meetings, and continuing education opportunities.
Develop and maintain knowledge of SkinSpirit services, treatments, medical-grade skincare products, and promotions.
Assist with social media content and clinic initiatives as directed by Clinic Management or Providers.
Efficiently perform administrative tasks, including filing, scanning, mailing, and document management.
Travel to other clinic locations for training or business needs as required.
Support special projects and perform other duties as assigned
What You Will Bring
Skills, Knowledge and Expertise
High School Diploma or GED required; Associate's degree preferred.
1+ years of customer service, hospitality, retail sales, medical office, or aesthetic industry experience required.
Medical Assistant experience preferred.
Experience in a medical spa, dermatology, plastic surgery, aesthetics, or healthcare setting preferred.
Strong customer service and relationship-building skills.
Excellent written, verbal, and interpersonal communication skills.
Ability to multitask and effectively prioritize in a fast-paced environment.
Strong attention to detail and organizational skills.
Ability to work independently and collaboratively within a team environment.
Proficiency with Microsoft Outlook, Word, Excel, and other business software.
Ability to quickly learn new systems and technologies.
Experience with Zenoti or other scheduling/POS systems preferred.
Knowledge of cosmetic procedures, skincare products, and aesthetic services preferred.
Demonstrates professionalism, sound judgment, integrity, and accountability.
Availability to work a combination of weekdays, evenings, weekends, opening, and closing shifts.
Social media experience is a plus
Physical Requirements
Prolonged periods of:
Standing, walking, bending, and stooping.
Sitting and working on a computer.
Using hands and arms to handle, feel, reach, and manipulate equipment and supplies.
Repetitive movements.
Talking and hearing
Occasional periods of:
Kneeling, crouching, crawling, climbing, or balancing.
Reaching with hands and arms.
Pushing, pulling, lifting, and moving supplies and equipment.
Lifting up to 30 pounds
Benefits
We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees (24+ hours) we offer Medical, Vision, and Dental insurance.
SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.
Related keywords
Medical AssistantClient SupportAdministrativeClinic OperationsAppointment ManagementCustomer ServiceSkinSpiritSkincareAestheticsDermatologyPlastic SurgeryZenotiPOS SystemsInventory ManagementChartingMedical Spa
Premier destination for medical aesthetics & skincare and #1 provider of Botox® and dermal filler in the nation.
Industry
Medical Practices
Company size
201-500 employees
Founded
2003
Headquarters
Palo Alto, CA
LinkedIn followers
29,324
A pioneer in medical aesthetic skin, face, and body treatments, SkinSpirit was founded in 2002 with a mission to bring joy to your skincare journey and elevate the beauty and confidence of every client through scientifically validated methods and a breadth of services performed by expert practitioners. Today, with 45+ locations throughout California, New York, Arizona, Texas, Utah, Washington, and Oregon (to name a few), SkinSpirit is the number one provider of Botox® and dermal fillers in the U.S. and known for award-winning facials and leading-edge expertise in skin rejuvenation and body treatments. Each SkinSpirit clinic blends our signature luxurious ambiance with bespoke touches for the ultimate, pampered medical spa experience. With the expertise of our unparalleled team of medical professionals, we provide top-tier client service, delivering safe, effective, and natural looking results that will keep you coming back for more.
Offices: 701 Emerson Street, Palo Alto, CA 94301, US · 2692 NE 49th St, Seattle, Washington 98105, US · 1647 N California Boulevard, Walnut Creek, CA 94596, US · 800 Redwood Highway, Mill Valley, CA 94941, US · 17887 Redmond Way, Suite 120, Redmond, WA 98052, US
How many Retail jobs are open in Austin, TX right now?
There are currently 2,294 open retail positions in Austin, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Austin, TX?
Companies currently hiring include Domino's, Amazon, CVS Health, Goodwill Central Texas, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Austin, TX?
Yes — 93 of the 2294 open retail positions offer remote or hybrid work (24 remote, 69 hybrid).
How do I apply for Retail jobs in Austin, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.