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Full-time
Posted 53d ago
~40 hrs/week
Responsibilities
The Community Relations Officer develops and maintains strategic partnerships with community leaders, nonprofits, and government agencies to enhance the Bank's public image. They are also responsible for supporting Community Reinvestment Act (CRA) initiatives and generating new business opportunities through community outreach.
Requirements
Candidates must have five or more years of experience in banking, business development, community relations, or public affairs. Preferred qualifications include community banking experience and knowledge of CRA requirements.
Full job description
Position Summary
The Community Relations Officer is responsible for developing, maintaining, and strengthening the Bank's relationships with community organizations, business leaders, nonprofit organizations, government agencies, chambers of commerce, and customers.
This position promotes the Bank's mission, enhances its public image, supports Community Reinvestment Act (CRA) initiatives, and identifies opportunities for business development and community partnerships. The Community Relations Officer serves as a key ambassador for the Bank throughout its markets.
Essential Duties and Responsibilities
Community Engagement
Develop and maintain relationships with community leaders, nonprofit organizations, educational institutions, government agencies, and local business organizations.
Represent the Bank at community meetings, networking events, conferences, and civic activities.
Coordinate the Bank's participation in community events, sponsorships, and volunteer activities.
Identify partnership opportunities that align with the Bank's strategic objectives.
Business Development
Generate business opportunities through community relationships and referrals.
Collaborate with Commercial Banking, Retail Banking, Treasury Management, Mortgage, and Wealth Management to identify cross-selling opportunities.
Support market expansion initiatives and community outreach efforts.
Maintain relationships with key customers and community influencers.
Community Reinvestment Act (CRA)
Work closely with the CRA Officer to support community development initiatives.
Assist in identifying qualified CRA investments, services, and outreach activities.
Maintain records of community development activities and volunteer participation.
Support CRA examinations by providing requested documentation and reports.
Public Relations & Brand Awareness
Promote a positive image of the Bank throughout the communities it serves.
Coordinate public appearances and speaking opportunities for executive management.
Assist Marketing with community communications, press releases, and promotional activitis.
Ensure consistent messaging regarding the Bank's products, services, and community involvement.
Financial Education
Coordinate financial literacy seminars for schools, businesses, and community organizations.
Develop educational outreach programs that promote financial wellness.
Partner with local organizations to increase access to financial education.
Internal Collaboration
Partner with Retail Banking, Commercial Banking, Marketing, Compliance, CRA, and Human Resources on community initiatives.
Support employee volunteer programs and community service activities.
Provide periodic reports on community engagement activities and business development opportunities.
Compliance Responsibilities
Ensure all activities comply with applicable banking regulations, including CRA, Fair Lending, BSA/AML, and Bank policies.
Maintain confidentiality of customer and Bank information.
Complete all required regulatory and compliance training.
Experience
Five or more years of experience in banking, business development, community relations, marketing, or public affairs.
Community banking experience preferred.
Knowledge of CRA requirements is preferred.
Knowledge, Skills, and Abilities
Strong relationship-building and networking skills,
Excellent verbal, written, and presentation skills.
Strong public speaking abilities.
Ability to build partnerships with community organizations and business leaders.
Understanding of banking products and financial services.
Strong organizational and project management skills.
Ability to work independently and manage multiple priorities.
Established in 1985, Golden Bank, N.A. (formerly Texas First National Bank) has been growing steadily, building a strong foundation and gaining a reputation as a partner in the community with close to $1 Billion in assets under management.
Offices: 9315 Bellaire Boulevard, Houston, Texas 77036, US
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