At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers – and make the world a better place. Joi…
Skills: District Management, Parts and Service Management, Operations Management, Customer Relationship Management, Financial Resource Management
At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers – and make the world a better place. Joi…
Skills: District Management, Dealer Relations, Parts and Service Management, Customer Satisfaction, Operational Planning
Associate General Counsel – Labor, Employment & Immigration
Portland, Oregon, United States · Hybrid
Senior+
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$80k–$97k/yr
Full-time
associate degree, bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Prescription Insurance, 401(k) Match, Short Term Disability
Posted 5d ago
~40 hrs/week
Remote in Seattle, Washington, United States
Responsibilities
Manage dealership operations and parts/service programs within the Pacific Northwest district to drive sales and customer satisfaction. Build strong relationships with dealer personnel and implement actionable plans to meet annual operating targets.
Requirements
Requires 2-7 years of experience in parts/service or operations management and a valid driver's license for 50-75% travel. A bachelor's degree is preferred, though an associate degree with extensive experience is acceptable.
Full job description
At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers – and make the world a better place. Join our team today and start building your career with a worldwide leader.
This is a remote position, also referred to as virtual or work from home.
Job Information
The District Parts & Service Manager (DPSM) is dedicated to enhancing dealership operations and achieving high levels of customer satisfaction within the assigned district. This role requires a comprehensive understanding of market dynamics, customer demographics, and competitive landscapes. Key responsibilities include managing daily operational activities, fostering quality service experiences, and actively promoting parts and service programs. By building and maintaining strong relationships with dealership personnel, the DPSM aims to ensure that operational goals are met while effectively addressing customer concerns and feedback.
Role & Responsibility
District Management:
Develop an understanding of the assigned District, including market potential, customer demographics, and competitive awareness.
Collaborate with dealerships to ensure quality experiences at all operational levels, fostering high customer satisfaction.
Build and maintain relationships throughout the dealer organization to achieve common goals and objectives.
Manage day-to-day activities, plans, goals, and financial resources.
Communicate customer and dealer needs effectively to relevant departments.
Contribute to the development of annual district strategies and individual dealer plans to support business objectives.
Drive district parts sales and effective stocking behaviors to meet Annual Operating Plan (AOP) targets through proactive dealer engagement.
Promote parts and service programs at dealerships to ensure comprehensive knowledge of company policies and procedures.
Advise dealership staff on service and maintenance practices for contracted products, enhancing service quality.
Support potential new dealerships in establishing their parts/service departments and assist in evaluating their capabilities.
Provide assistance during dealer termination processes as needed
Dealer Communication and Accountability:
Support dealer performance through daily interactions, quarterly Parts/Service reviews, and action plan meetings.
Assist in creating actionable plans to encourage buy-in from dealer principals, parts managers, and service managers.
Ensure execution of action plan items to uphold compliance and drive continuous improvement.
Customer Service:
Engage jointly with the dealer and dissatisfied customers to efficiently resolve complaints, ensuring timely responses and follow-ups on resolutions and satisfaction surveys.
Provide technical resources during challenging situations, demonstrating a commitment to excellent customer service.
Job Requirement
Preferred: Bachelor's degree in a relevant field; candidates with an Associate's degree or equivalent education combined with extensive relevant experience will also be considered.
2>7 years of experience in parts and service management, operations management, or customer support within relevant industries.
Strong verbal and written communication skills for effective exchanges with dealers and customers.
Proactive engagement skills to build and maintain relationships based on trust and reliability.
Understanding of mechanical principles and equipment troubleshooting skills for effective dealer support.
Proficient in using performance data to promote accountability and implement positive changes within dealer operations.
Strong organizational skills to balance travel commitments and remote work tasks while meeting deadlines.
Ability to influence and motivate dealers and colleagues toward shared objectives.
Experience in team meetings and presenting ideas clearly to foster engagement.
Positive and constructive attitude when approaching challenges, focusing on identifying actionable solutions.
Required to travel 50-75% of the time within the assigned District, including occasional air travel, with a clean driving record and valid driver’s license.
As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.
Doosan is an Equal Opportunity Employer, including Individuals with Disabilities and Protected Veterans. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263.
Beware of Fraudulent Job Offers and Solicitations
Any legitimate job offer will be preceded by an official selection process.
The salary range for this position is Minimum Pay: $79,650 - Maximum Pay: $97,350 depending on experience and other factors.
We are Doosan Bobcat. At Doosan Bobcat, you are part of the team that empowers people to accomplish more. We offer a total rewards package that will offer you salary plus potential of annual bonus based on your performance. Benefits include medical, dental, vision, prescription, 401(k) match, short & long term disability, health & flexible spending accounts, employee assistance program, life & AD&D insurance, military and jury duty differential pay, tuition reimbursement program, work flex policy, equipment rental program, paid volunteer opportunities, community non-profit donation match, along with paid vacation, holiday, sick, bereavement and parental leave.
Doosan is a diversified company driving innovation across three core business pillars worldwide: Clean Energy, Smart Machines, and Advanced Materials. As a global innovator, it brings its wide range of expertise together under the driving principle of improving the lives of people all over the world.
Since its founding in 1896, Doosan has consistently demonstrated that in its pursuit of this principle, it has no fear of change. Whether it was its first standalone store or modern large-scale projects involving diverse stakeholders, Doosan is building your tomorrow today.
How many Manufacturing jobs are open in Portland, OR right now?
There are currently 735 open manufacturing positions in Portland, OR listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Portland, OR?
Companies currently hiring include Daimler Truck North America, Ajinomoto Foods North America, Inc., Axiom Custom Products, Orion Steel, Portland Bolt & Manufacturing, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Portland, OR?
Yes — 91 of the 735 open manufacturing positions offer remote or hybrid work (16 remote, 75 hybrid).
How do I apply for Manufacturing jobs in Portland, OR?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.