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Customer Experience Analyst (Voice of the Customer)
Manila, Metro Manila, Philippines · Hybrid
Mid level$3.5B raised
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Customer Experience Operations Lead (Voice of the Customer)
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Full-time
bachelor degree
Posted 16d ago
~40 hrs/week
Responsibilities
Manage end-to-end Intercompany AR/AP processes for assigned entities, primarily in the Latin America region, ensuring accuracy of invoices and transactions. Support the Team Lead in day-to-day operations, lead continuous improvement initiatives, and handle month-end closing activities.
Requirements
Requires a Bachelor's degree in Accountancy or a related field and 3-4 years of experience in Intercompany Accounting or as a Senior Bookkeeper. Proficiency in SAP ERP and Microsoft Office, along with strong analytical skills and English communication, is essential.
Full job description
About the Role:
Support the Intercompany AR/AP Team Lead in overseeing the day-to-day operations of the Global Intercompany AR/AP team while serving as the designated backup when needed. This role is responsible for managing Intercompany AR/AP processes for assigned entities, primarily in the Latin America (LA) region, driving continuous process improvements, and collaborating effectively with key stakeholders through strong communication and leadership skills.
What You'll Do
You'll lead and support special projects and continuous improvement (CI) initiatives.
You'll ensure the completeness and accuracy of all invoices and Intercompany transactions.
You'll support the team's administrative functions, including report preparation, utilization and forecast tracking, and mailbox management.
You'll serve as the backup for the Global Intercompany AR/AP Team Lead, including handling necessary approvals.
You'll execute end-to-end Intercompany Accounts Receivable and Accounts Payable processes.
You'll process approved Intercompany miscellaneous debit and credit notes in SAP accurately and on time.
You'll gather and validate the information required to post Intercompany debit and credit notes in SAP.
You'll support month-end closing activities by completing assigned Intercompany tasks accurately and within deadlines.
You'll monitor compliance with company policies and controls related to Intercompany debit and credit note processing.
You'll collaborate with cross-functional teams to resolve Intercompany-related inquiries and issues.
You'll respond promptly to requests for debit/credit note copies and transaction status updates.
You'll maintain and archive Intercompany debit and credit note documentation.
What We're Looking For
You have a Bachelor's degree in Accountancy or a related field.
You have 3–4 years of experience in Intercompany Accounting, or you're a Senior Bookkeeper with relevant qualifications.
You have experience working in a fast-paced, deadline-driven environment while maintaining a high level of accuracy.
You have experience handling customer and/or vendor inquiries.
You have hands-on experience with SAP ERP.
You have knowledge of Continuous Improvement (CI) methodologies.
You have experience preparing General Ledger journal entries and reconciling Intercompany balances.
You are proficient in SAP and Microsoft Office applications.
You have strong analytical, numerical, and problem-solving skills.
You have excellent verbal and written English communication skills.
You have strong organizational and time management skills.
You can work effectively both independently and as part of a global team.
You have an agile mindset and can prioritize tasks while supporting process improvements and pilot initiatives.
#LI-DDA
Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
Related keywords
Intercompany AR/APSAPERPGeneral LedgerReconciliationContinuous ImprovementLatin America RegionDebit NotesCredit NotesMonth-end ClosingFinancial AccountingAccountancyMicrosoft OfficeAnalytical SkillsGlobal Team
How many Manufacturing jobs are open in Manila, Philippines right now?
There are currently 179 open manufacturing positions in Manila, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Manila, Philippines?
Companies currently hiring include Copeland, Lattice Semiconductor, The Goodyear Tire & Rubber Company, Dermorepubliq Corporation, Capgemini, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Manila, Philippines?
Yes — 82 of the 179 open manufacturing positions offer remote or hybrid work (21 remote, 61 hybrid).
How do I apply for Manufacturing jobs in Manila, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.