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Full-time
bachelor degree
Competitive compensation, Great benefits
Posted 10d ago
~40 hrs/week
Responsibilities
The manager oversees customer service operations across multiple geographic locations to ensure high satisfaction and performance standards. They are responsible for coaching staff, monitoring key metrics, and implementing strategies to improve overall productivity and service quality.
Requirements
Candidates must have a bachelor's degree in business or a related field and at least 5 years of customer service experience. Prior management experience and the ability to travel at least 25% of the time are required.
Full job description
Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.
Position Summary
Manages customer service operations within a geographic region. Ensures high levels of customer satisfaction by overseeing service teams across multiple locations, monitoring performance metrics, addressing customer concerns, and collaborating with local leadership to achieve regional customer service goals.
Major Tasks and Responsibilities
Supervises customer service operations within multiple terminals, including coaching customer service representatives, setting performance goals, and providing feedback to improve customer interactions.
Tracks key customer service metrics, including call resolution time, customer satisfaction scores, and representative productivity.
Reviews customer service calls and interactions to ensure adherence to company standards and quality guidelines.
Handles complex customer complaints and escalated issues that cannot be resolved at the representative level.
Works with customer service trainers to provide ongoing training and development opportunities for customer service representatives to improve their skills and knowledge.
Collaborates with sales, operations, and other internal stakeholders to ensure a seamless customer experience.
Develops and implements strategies to improve business processes, increase productivity, and enhance the customer experience.
Preferred Qualifications
Bachelor’s degree in business or a related area.
5+ years of customer service experience.
Prior management experience.
Willingness to travel 25% or more of the time.
Benefits
At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.
Make Your Move
At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Saia isn’t logistics as usual. We’re a different kind of company. We’re people-focused and safety-driven – with a history of stability that comes from over a century in the industry. When you join us, you get a team that has your back, leadership that’s always ready to listen and a culture built on doing things the right way – for our people, customers, and community. So if you’re ready to learn, grow and build a successful future, let’s go further, together.
Offices: 11465 Johns Creek Parkway, Suite 400, Johns Creek, Georgia 30097, US
Transportation ServicesLogisticsCargoand FreightFreight ServiceLogisticsTransportationSupply Chain ManagementShippingDelivery Service
How many Management & Leadership jobs are open in York, PA right now?
There are currently 268 open management & leadership positions in York, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in York, PA?
Companies currently hiring include Wellspan Surgery and Rehabilitation Hospital, Johnson Controls, Precision Custom Components, LLC, UPMC, WEIS MARKETS INC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in York, PA?
Yes — 18 of the 268 open management & leadership positions offer remote or hybrid work (5 remote, 13 hybrid).
How do I apply for Management & Leadership jobs in York, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.