Introductory Marketing Language: Help shape how Chase Card Services engages customers in moments that matter—responsibly, compliantly, and effectively. In this role, you’ll combine risk judgment with hands-on analytics t…
Skills: Credit risk, Collections strategy, Data analytics, SQL, Python
Join Strategic Partner Services to help shape how JPMorganChase Marketing and CCB Communications manage and govern third-party partnerships. You will help optimize a complex vendor landscape while strengthening disciplin…
Skills: Vendor management, Business operations, Governance, Sourcing, Procurement
Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience. As an Experience Design Executive Director in Banking Payments, you will spearhead a team of talente…
Skills: User experience design, Interaction design, Information architecture, Visual design, Storyboarding
Your opportunity to make a real impact and shape the future of financial services is waiting for you. Let’s push the boundaries of what's possible together. As a Senior Director of Software Engineering at JPMorgan Chase …
Skills: Software engineering, Team leadership, Agentic AI, SDLC, TLM automation
SALON MANAGER IN TRAINING PLEASE NOTE THAT A VALID STATE COSMOTOLGY LICENSE IS REQUIRED The Salon Manager in Training is responsible for all facets of a salon’s operations and provides leadership and tools for the team t…
Skills: Salon Management, Cosmetology, Leadership, Guest Service, Retail Sales
SALON MANAGER IN TRAINING PLEASE NOTE THAT A VALID STATE COSMOTOLGY LICENSE IS REQUIRED The Salon Manager in Training is responsible for all facets of a salon’s operations and provides leadership and tools for the team t…
Skills: Salon Management, Cosmetology, Leadership, Guest Service, Retail Sales
Job Description Purpose of the role To provide independent and balanced advice and counsel to senior stakeholders through problem identification, solving and decision making practices. Accountabilities Provision of strat…
SALON MANAGER IN TRAINING PLEASE NOTE THAT A VALID STATE COSMOTOLGY LICENSE IS REQUIRED The Salon Manager in Training is responsible for all facets of a salon’s operations and provides leadership and tools for the team t…
Skills: Salon Management, Cosmetology, Leadership, Guest Service, Retail Sales
This position may be based in DE, Metropark, NJ, NYC or DEOverview: Negotiates transaction deal documents and facilitates deal closings in a timely manner for smaller and mid-tier Global Capital Markets (GCM) clients. Pr…
This position may be based in DE, Metropark, NJ, NYC or DEOverview: Negotiates transaction deal documents and facilitates deal closings in a timely manner for smaller and mid-tier Global Capital Markets (GCM) clients. Pr…
Work Location: Wilmington, Delaware, United States of America Hours: 40 Pay Details: $120,000 - $145,600 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunit…
Job Description Responsible for the supervision, training, and management of the food service operation. Ensure that appropriate quantities of food are prepared and served. Job Responsibilities Produce and maintain work …
Overview: Provides high level, more complex secretarial/administrative support to senior management employees or groups in the Bank Primary Responsibilities: Serve as a liaison between manager and bank personnel, respond…
Overview: Provides high level, more complex secretarial/administrative support to senior management employees or groups in the Bank Primary Responsibilities: Serve as a liaison between manager and bank personnel, respond…
Skills: Administrative support, Secretarial support, Calendar management, Travel coordination, Communication
Wilmington, Delaware, United States · Remote Solely
$24/hr–$26/hr
Mid level
Program Coordinator, STEM Learning Institute Department: STEM Learning Institute Reporting to: Director, STEM Learning Institute Schedule: Full-time, non-exempt Location: Remote, United States Travel required: Approximat…
Skills: Program coordination, Project management, Administrative support, Communication, Budget tracking
Job Description Purpose of the role Support the development, implementation and maintenance of AIML Policies and Standards, the AI inventory, oversight of AI Risk tiering, co-ordination of cross-functional AI risk assess…
Skills: AI Governance, Risk Management, Model Risk Management, Regulatory Compliance, Policy Development
SALON MANAGER IN TRAINING PLEASE NOTE THAT A VALID STATE COSMOTOLGY LICENSE IS REQUIRED The Salon Manager in Training is responsible for all facets of a salon’s operations and provides leadership and tools for the team t…
Skills: Salon Management, Cosmetology, Leadership, Guest Service, Retail Sales
Job Details Nurse Manager (RN) - Center for Rehabilitation FT Day Shift (8, 9, or 10-hour Shift Option) Wilmington, DE ChristianaCare's Center for Rehabilitation at Wilmington Hospital is looking for an experienced Nurse…
Director, US Forecasting & Analytics– Vaccines & Immune Therapies
Wilmington, Delaware, United States · Hybrid
Senior+
Director, US Forecasting & Analytics – Vaccines & Immune Therapies (V&I) Wilmington, DE Global Insights, Analytics & Forecasting, BBU Hybrid Work- on average 3 days a week from office The Director is a senior commercial …
Skills: Forecasting, Data Analytics, Market Research, Epidemiology, Competitive Intelligence
Sr Mgr Digital Technology - Physical Security Systems
Wilmington, Delaware, United States · Hybrid
$149k–$194k/yr
Senior+
Your success is a train ride away! As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety…
Skills: Physical Security Systems, Access Control, Video Surveillance, Intrusion Detection, Genetec Security Center
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Full-time
bachelor degree
Health care coverage, Retirement savings plan, Backup childcare, Tuition reimbursement, Mental health support, Financial coaching
Posted 6d ago
~40 hrs/week
Responsibilities
Develop and execute multi-channel customer outreach strategies to optimize collections, recoveries, and risk management. Design test-and-learn programs and build measurement frameworks to provide actionable insights for senior leadership.
Requirements
Requires a bachelor's degree and at least one year of experience in credit risk, collections, or a related financial services function. Candidates must possess strong analytical skills, experience with outreach strategy optimization, and the ability to manage cross-functional stakeholder relationships.
Full job description
Introductory Marketing Language: Help shape how Chase Card Services engages customers in moments that matter—responsibly, compliantly, and effectively. In this role, you’ll combine risk judgment with hands-on analytics to improve cures, recoveries, and customer outcomes across call, text/SMS, email, and letters. You’ll design test-and-learn programs, translate results into clear actions, and influence strategy at scale. Join Risk Management and Compliance and help keep JPMorganChase strong, resilient, and customer-centered.
As an Analytics Associate, Card Risk Management in Chase Card Services, Risk Management and Compliance (Collections Risk Criteria Team), you will develop and execute customer outreach strategies across channels while building short-term and long-term analytics to measure performance, manage risk, and guide strategy decisions. You will design test-and-learn programs, define eligibility and targeting frameworks, monitor operational and customer impact, and deliver leadership-ready insights and recommendations. You will partner closely with Operations, Legal, Compliance, Product, Analytics, Technology, and Credit Strategy to ensure end-to-end execution within the firm’s risk appetite and regulatory expectations.
Job Responsibilities:
Develop multi-channel outreach strategies (call, text/SMS, email, letters) aligned to business objectives, customer experience, and risk appetite.
Analyze short-term outreach performance to diagnose drivers, identify issues/opportunities, and recommend rapid iterations to improve outcomes.
Build long-term measurement frameworks (KPIs, definitions, attribution, governance) that enable durable performance monitoring and roadmap decisions.
Design test-and-learn experiments (segmentation, channel mix, cadence, messaging, timing) including hypotheses, success metrics, and evaluation plans.
Execute experimentation measurement (test/control design, eligibility rules, operational feasibility checks) and synthesize results into actions.
Optimize engagement, cures, recoveries, and cost-to-collect while balancing customer impact, operational constraints, and compliance requirements.
Define eligibility and targeting criteria to ensure the right customers receive the right treatment at the right time, incorporating risk controls.
Monitor KPIs such as contact rate, right-party contact, response rate, promise-to-pay, cure/roll rates, recovery dollars, complaints, opt-outs, and capacity impacts.
Deliver recurring reporting and insights for senior management, highlighting trends, risks, tradeoffs, and recommended actions.
Conduct risk assessments for regulatory, operational, customer harm, and reputational risks; implement mitigations and document controls.
Collaborate cross-functionally to align strategy, execution, and governance across stakeholders and adapt to policy/regulatory changes.
Required Qualifications, Capabilities, and Skills:
Bachelor’s degree or equivalent relevant experience.
Minimum 1+ years of experience in credit risk, collections/servicing strategy, controls, compliance, audit, or a related function within financial services.
Minimum 1+ years of hands-on analytics experience supporting strategy decisions (short-term performance diagnosis and longer-term frameworks/automation).
Demonstrated knowledge of the account lifecycle (portfolio management through collections/recovery) and associated risk considerations.
Proven experience developing or optimizing outreach/channel strategies (segmentation, eligibility, cadence, messaging, channel mix, and timing).
Ability to design and evaluate experiments (hypothesis development, success metrics, measurement methodology, and interpretation of results).
Experience monitoring and explaining operational KPIs and translating them into actionable recommendations and governance decisions.
Strong risk and control mindset, including identifying customer harm/compliance risks and implementing mitigations.
Excellent stakeholder management across Operations, Legal, Compliance, Product, Analytics, Technology, and Credit Strategy.
Strong written and verbal communication skills, including executive-ready narratives, readouts, and recommendations.
Strong organizational skills, including ability to manage multiple priorities, timelines, and cross-functional dependencies.
Preferred Qualifications, Capabilities, and Skills:
Advanced analytics/tooling (e.g., SQL; Python or SAS; Tableau/Power BI) to enable repeatable insights and reporting automation.
Experience with test governance (documentation, controls, audit readiness, and compliance partnership) for customer communications.
Experience balancing capacity and operational constraints (dialer capacity, agent staffing, vendor/print lead times) in strategy design.
Background in customer-centered strategy incorporating fairness, vulnerability considerations, and complaint/dispute trend analysis.
Comfort presenting to senior leaders, including succinct executive summaries and clear decision asks.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Offices: 270 Park Avenue, New York, NY 10017-2014, US · 101 Duncan Mill Road, Toronto, ON M3B1Z3, CA · 2200 Ross Ave, Dallas, TX 75201, US · Kadubeesanahalli Circle, Bengaluru, Karnataka 560103, IN · 370 S Cleveland Ave, Westerville, OH 43081, US
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How much do Management & Leadership jobs in Wilmington, DE pay?
Based on 329 listings with disclosed salaries, most management & leadership jobs in Wilmington, DE pay between $64k–$194k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Wilmington, DE right now?
There are currently 755 open management & leadership positions in Wilmington, DE listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Wilmington, DE?
Companies currently hiring include JPMorganChase, Domino's, M&T Bank, CSC, WSFS Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Wilmington, DE?
Yes — 226 of the 755 open management & leadership positions offer remote or hybrid work (38 remote, 188 hybrid).
How do I apply for Management & Leadership jobs in Wilmington, DE?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.