Virginia Beach, Virginia, United States · On-site
$100k/yr
Director, Consumer Success Build the Future of Consumer Success at Paradigm For more than 35 years, Paradigm has been a trusted leader in academic credential solutions, helping colleges and universities issue, protect, a…
Skills: Leadership, Consumer Success Strategy, B2C Operations, CRM Implementation, Workforce Planning
Virginia Beach, Virginia, United States · On-site
$19/hr–$22/hr
Overview Role: Cook Join Healthcare Services Group (HCSG) as a Cook, where you will play a vital role in preparing and cooking nutritious meals for residents in a long-term care facility. At HCSG, we are passionate about…
Skills: Leadership, Communication, Staff Management, Infection Control, Cleaning Techniques
Virginia Beach, Virginia, United States · On-site
$42k–$45k/yr
Description OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we …
Skills: Program Management, Staff Leadership, Family Engagement, Curriculum Implementation, Communication
Virginia Beach, Virginia, United States · On-site
Job Summary: Serves as NEXCOM Services Specialist with enterprise responsibility for one or more Services businesses, i.e., optical, flower shop, video rental, laundry, dry cleaning, barbers, beauticians, tailoring, auto…
Skills: Operational Compliance, Business Planning, Procurement, Financial Analysis, Vendor Negotiation
Virginia Beach, Virginia, United States · On-site
The pay for this position starts at $18.00/hour +Tips +Bonus Be a Leader. Be a Difference Maker. At our restaurant, Shift Leaders aren’t just supervisors—they’re hands-on leaders who set the tone for ev…
Skills: Leadership, Team Management, Customer Service, Cash Handling, POS Systems
Virginia Beach, Virginia, United States · On-site
The pay for this position is $20/hour +Tips +Bonus At Five Guys, we serve outstanding burgers and fries, in clean restaurants with a top tiered customer service approach! Shift managers are trained to perform all of the …
Skills: Supervisory Experience, Customer Service, Team Management, Inventory Management, Food Safety
Virginia Beach, Virginia, United States · On-site
The pay for this position is $20.00/hour + Tips +Bonus At Five Guys, we serve outstanding burgers and fries, in clean restaurants with a top tiered customer service approach! Shift managers are trained to perform all of …
Skills: Supervisory Experience, Team Management, Inventory Management, Customer Relations, Food Safety
Fairfax, Virginia, United States · Hybrid
$224k–$249k/yr
Water Resources Discipline Lead Fairfax, Richmond, or Virginia Beach, VA STV is seeking an accomplished Water Resources Discipline Lead to help shape and grow our water resources practice across Virginia and the Mid-Atla…
Skills: Hydrologic and Hydraulic Analysis, Stormwater Management, Drainage Design, Floodplain Studies, Permitting
Virginia Beach, Virginia, United States · On-site
The pay for this position starts at $18.00/hour +Tips +Bonus Be a Leader. Be a Difference Maker. At our restaurant, Shift Leaders aren’t just supervisors—they’re hands-on leaders who set the tone for every shift. You’ll …
Skills: Leadership, Team Management, Customer Service, Cash Handling, POS Systems
Virginia Beach, Virginia, United States · On-site
$18/hr–$19/hr
Job DetailsJob Location: Virginia Beach, VA 23451Position Type: Full TimeSalary Range: $18.00 - $19.00 HourlyTravel Percentage: NoneJob Category: Hospitality - HotelWho are we looking for? Are you someone who values team…
Skills: Room Inspection, Staff Training, Scheduling, Customer Service, Time Management
Virginia Beach, Virginia, United States · On-site
$18/hr–$19/hr
Job DetailsJob Location: Virginia Beach, VA 23451Position Type: Full TimeSalary Range: $18.00 - $19.00 HourlyTravel Percentage: NoneJob Category: Hospitality - HotelWho are we looking for? Are you someone who values team…
Skills: Room Inspection, Staff Training, Scheduling, Quality Control, Customer Service
Virginia Beach, Virginia, United States · On-site
The pay for this position starts at $18.00/hour +Tips +Bonus Be a Leader. Be a Difference Maker. At our restaurant, Shift Leaders aren’t just supervisors—they’re hands-on leaders who set the tone for every shift. You’ll …
Skills: Leadership, Team Management, Customer Service, Cash Handling, POS Systems
Virginia Beach, Virginia, United States · On-site
$19/hr–$20/hr
Job DetailsJob Location: Virginia Beach, VA 23451Position Type: Full TimeSalary Range: $19.00 - $20.00 HourlyJob Shift: DayJob Category: Hospitality - HotelHousekeeping Supervisor Sheraton Virginia Beach Oceanfront | 350…
Skills: Team Leadership, Staff Training, Room Inspection, Scheduling, Safety Compliance
Virginia Beach, Virginia, United States · On-site
$19/hr–$20/hr
Job DetailsJob Location: Virginia Beach, VA 23451Position Type: Full TimeSalary Range: $19.00 - $20.00 HourlyJob Shift: DayJob Category: Hospitality - HotelHousekeeping Supervisor Sheraton Virginia Beach Oceanfront | 350…
Skills: Team Leadership, Staff Training, Room Inspection, Scheduling, Safety Compliance
Virginia Beach, Virginia, United States · On-site
$120k–$130k/yr
About Us HEI Hotels & Resorts is proud to welcome the Marriott Virginia Beach Oceanfront Resort to our growing portfolio of distinguished properties. Situated directly on the Virginia Beach boardwalk, this premier oceanf…
Skills: Operational Leadership, Financial Forecasting, Budget Management, Guest Experience Management, Staff Training and Development
Virginia Beach, Virginia, United States · On-site
Job DetailsJob Location: Virginia Beach, VA 23459Position title: Science and Technology Program Analyst Location: Virginia Beach ,VA Clearance level required: Top Secret/ SCI Responsibilities include (but are not limited…
Skills: Program Management Life Cycle, Operational Test and Evaluation, Field Engineering, Microsoft Office Suite, Data Entry
Virginia Beach, Virginia, United States · On-site
The pay for this position starts at $18.00/hour +Tips +Bonus Be a Leader. Be a Difference Maker. At our restaurant, Shift Leaders aren’t just supervisors—they’re hands-on leaders who set the tone for every shift. You’ll …
Skills: Leadership, Team Management, Customer Service, Cash Handling, POS Systems
Virginia Beach, Virginia, United States · On-site
$60k–$75k/yr
Compensation: The anticipated pay range for this position is $60,000 - $75,000 annually. The final rate of pay will be determined based on relevant skills, qualifications, education, experience, and other job-related fac…
Skills: Social Media Management, Content Strategy, Copywriting, Short-form Video Production, Photography
Virginia Beach, Virginia, United States · On-site
The pay for this position starts at $18.00/hour +Tips +Bonus Be a Leader. Be a Difference Maker. At our restaurant, Shift Leaders aren’t just supervisors—they’re hands-on leaders who set the tone for ev…
Skills: Leadership, Team Management, Customer Service, Cash Handling, POS Systems
Virginia Beach, Virginia, United States · On-site
Transform your Career at ECPI University Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachel…
Skills: Curriculum Development, Academic Program Coordination, Accreditation Compliance, Instructional Design, Program Assessment
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The Director will build and scale a new Consumer Success department from the ground up to support direct-to-consumer transcript and credentialing services. This includes designing the operating model, recruiting the team, and implementing the technology and performance metrics needed for growth.
Requires a bachelor's degree and over 10 years of leadership experience in customer-facing roles, with at least five years leading teams in a high-volume B2C environment. Proficiency with CRM platforms like Salesforce or Zendesk and a proven track record of scaling customer operations are essential.
For more than 35 years, Paradigm has been a trusted leader in academic credential solutions, helping colleges and universities issue, protect, and verify paper and digital credentials. Millions of graduates and thousands of higher education professionals rely on our technology every day.
As Paradigm expands its direct-to-consumer transcript and credentialing services, we are investing in a new Consumer Success department dedicated to supporting students and graduates throughout their credential journey.
We are seeking an experienced Director of Consumer Success to build this department from the ground up.
This is a rare opportunity to build an entirely new Consumer Success department—designing the team, customer experience, operating model, technology, and performance standards that will support one of Paradigm's most important long-term growth initiatives.
Reporting directly to the Chief Marketing Officer, you will design, build, and scale Paradigm's Consumer Success department supporting our growing direct-to-consumer transcript and credentialing services.
Working closely with executive leadership and partnering across our existing Client Relations, Sales, Marketing, Operations, Product Management, and Information Technology teams, you will establish the operating model, service standards, staffing strategy, technology platform, reporting structure, and performance metrics needed to support significant future growth.
If you are energized by building organizations, developing exceptional people, improving processes, creating outstanding customer experiences, and leading high-volume customer support operations, we'd like to meet you.
We're looking for a leader who:
This is more than a leadership role—it's an opportunity to create the blueprint for Consumer Success at Paradigm.
You'll work directly with executive leadership, influence company strategy, build a new organization from the ground up, and help shape one of the company's most significant long-term growth initiatives.
If you're looking for the opportunity to leave a lasting mark on a growing company while building something truly meaningful, we'd like to hear from you.
This position is based in Virginia Beach, Virginia.
Occasional travel for company meetings, conferences, and client events will be required. All approved business travel expenses are reimbursed by the company.
Diplomas. Covers. Digital Credentialing, and ApostilleConnect. When integrity matters, make the Paradigm shift.
Paradigm, Inc. is a full-service, integrated platform, credentials provider, both paper and digital, that is the #1 chosen solution within higher education. With an unmatched level of service, paper diplomas and certificates of peerless quality, and the most globally accepted digital diplomas and certificates, Paradigm is proud to service nearly 1,000 institutions. Paradigm consistently provides leading edge solutions and are proud to offer the most advanced digital credentials in today’s market as part of our unified platform — the CeDiploma® and CeCertificate®. Secure and shareable, they are the ONLY credentials that are exclusively validated by the issuing Institution using a unique identifier, thus providing absolute proof of education. Our integrated platform provides our clients, and their learners, with a unified experience, a “one stop shop”. Whether our clients desire traditional paper credentials, the utilization of our DirectShip™ Service, digital credentials, the ability for their learners to easily re-order their credentials, or require presentation/graduation covers/folders, our solutions-based platform provides it all. As we endeavor to meet the dynamic needs of higher education, it is especially rewarding to make an unimaginable impact in the lives of students throughout the world. The Mission of Paradigm, Inc. is simply this -- To provide our clients with an unequaled experience of excellence.
Offices: 2600 Performance Court, Virginia Beach, VA 23453, US
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