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The Merchant Services Officer is responsible for acquiring and maintaining merchant payment processing relationships to meet sales goals. This includes conducting rate analysis, presenting proposals, and partnering with internal banking officers to strengthen business member relationships.
Candidates should have a Bachelor's degree or equivalent experience and 0-3 years of experience in merchant services or commercial banking. A proven track record of exceeding quotas and strong business development skills are required.
Primary Function:
The Merchant Services Officer (MSO) is responsible for developing and maintaining merchant services banking relationships throughout the Credit Union’s operating footprint. The MSO is also responsible for offering training and development for a defined branch network, as well as partnering with the Treasury Management Officers, Business Relationship Officers, Commercial Loan Officers, and Private Client Officers to strengthen member business relationships through a variety of credit card processing solutions.
Job Responsibilities:
· Primarily responsible for selling Idaho Central’s merchant payment processing vendor solutions and the corresponding hardware and software.
· Acquires new merchant processing relationships within an assigned region to meet and exceed sales goals. This also includes establishing new business members and working with the Treasury Management Officers, Business Relationship Officers, Commercial Loan Officers, Private Client Officers, and branch employees in growing these relationships.
· Leads all aspects of the sales process, including identifying prospects, conducting statement/rate analysis, developing and presenting proposals, onboarding, and equipment installation and training of business members.
· Responsible for developing strategies for managing, maintaining, and retaining their growing merchant portfolio. Works with the Sales Manager and other support staff to assist as needed in this process.
· Develop relationships with the branch network, Business Relationship and Commercial Lending teams with marketing strategies to promote Idaho Central Merchant Processing products throughout the Credit Union’s operating footprint while providing ongoing training to these teams.
· Maintain and develop a strong network and pipeline. Expand and develop account relationships through business development and community involvement.
· Represent Idaho Central Credit Union, developing new leads and promoting a favorable image in all business activities in the community.
· Networking with outside referral sources and current member base for additional business opportunities.
· Cold calling and prospecting businesses for additional referrals and sales opportunities for the Credit Union
· Develops and promotes relationships with other departments and managers to ensure the members are properly handled according to the service standards created at the Credit Union.
· Perform merchant processing statement analysis and rate reviews.
· Other duties as assigned.
Qualifications:
Bachelor’s Degree or equivalent experience. Zero to three years merchant services or commercial banking experience, or equivalent work. The qualified candidate must demonstrate a proven track record of exceeding quota, strong business development, and communication skills. Ability to work under pressure and in an organized manner. Excellent communication and people skills.
Performance Standard:
Good interpersonal relations and a cooperative and positive attitude towards members and staff. Ability to determine member needs and cross sell Credit Union services. Professional in appearance, attendance, quality, and quantity of work performed. Ability to work under pressure and conflicting situations. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.
Physical Requirements:
· Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
· Sit for extended periods of time.
· Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
· Repetitive motion using wrists, hands, and fingers.
· Reach keyboards.
· Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).
The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.
Must be eligible for membership at Idaho Central Credit Union to obtain employment.
Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
ICCU is the premier credit union in Idaho and offers full-service locations throughout the Treasure Valley, Magic Valley, Eastern Idaho, North Idaho, Washington, and Arizona. Working at ICCU is more than a job. It’s a place where we make a difference, not only day to day, but long term. Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel when you’re a part of it. ICCU was named a Best Place to Work in Idaho. Plus, we are a top financially-performing credit union in the nation. Working at ICCU is more than a job. It’s a place where we make dreams come true, whether that’s a new car, a college education, a first home, or living debt-free. We can see that we are making a difference, not only day to day, but long term. We improve the lives of Idahoans and their financial world. If you are looking to make a difference, ICCU may be right for you. We continue to look for expansion opportunities in order to meet the needs of our members. While growth is vital to our success, we remain focused on our mission, by providing exceptional service and diverse products to our membership. Insured by the NCUA and an Equal Housing Lender. We moderate comments to keep this space safe and respectful. We may remove posts that include personal info, spam, hate speech, or misleading claims. Repeated violations or severity of offense may result in blocking. We appreciate your help in keeping this community supportive and safe.
Offices: P.O Box 2469, Pocatello, Idaho 83206, US
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