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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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The Product Manager will shape the credit card origination and onboarding experience to simplify operational processes and drive business growth. Key duties include documenting business requirements, analyzing customer complaints to identify breakpoints, and managing risks within the squad.
Candidates should have strong knowledge of banking or card products and experience delivering outcomes in an Agile environment using tools like Jira and Confluence. Strong communication, stakeholder management, and data-led decision-making skills are essential.
Location: Sydney
Level: MA
Together we’re delivering outstanding customer experiences and having a lot of fun along the way!
Do work that matters
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.
The Consumer Spending Crew has end-to-end responsibility for the Commonwealth Bank Credit Cards and Low-Cost Credit Cards business. We consist of squads that look after the development of the credit card products, acquisition, the growth of our portfolio, our loyalty program and end-to-end process improvement. Within the Origination & Onboarding Stream our vision is to help customers go from ‘I want to I can spend” with focus on curating a simple, automated and fast experiences for customers, our objective is to improve the quality of experience for customers while reduce turnaround time from application start to spending from application form, verification experience through to onboarding their card.
See yourself in the team
As a Product Manager in our squad, you will play a pivotal role in shaping our credit card origination experience, enhancing customer experiences to seamlessly onboard, simplify operational processes and drive business growth. Your primary objective will be to support the Origination & Onboarding stream squads in delivering exceptional customer and automated experiences. In this exciting and ever evolving role, your strong stakeholder and engagement skills will see you develop and manage key business partner relationships critical to the team’s success.
Key responsibilities will include
We want to hear from you if you have
Your development
If you live the values we can offer great opportunities, whether you want to move across the organisation or up into a leadership role, our code of conduct guides our decision making so we can do what’s right in every situation.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances. Connect with us, we'd like to hear from you: facebook.com/commonwealthbank twitter.com/commbank youtube.com/commbank youtube.com/commbankbusiness instagram.com/commbank Our Community Guidelines can be found at: https://www.commbank.com.au/support/social-networks.html For information on our Privacy Policy visit https://www.commbank.com.au/support/privacy
Offices: ., Sydney, NSW 2000, AU
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