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Shanghai, Shanghai, China · On-site
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Shanghai, Shanghai, China · On-site
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Coordinate the resolution of quality deviations and order discrepancies by connecting stakeholders and ensuring root cause analysis. Manage cases from opening to closure while identifying recurring trends to reduce future quality costs.
Candidates should have experience in quality, claims, or customer-facing operations with a strong attention to detail. Proficiency in English and the ability to manage multiple cases in parallel are required.
In Supply Chain Operations (SCO), we make IKEA products available for the many people in a simple, affordable, sustainable, and high‑quality way.
When something does not go as planned, how we respond makes a real difference for our customers.
Quality Deviation Management plays a key role in protecting customer experience, learning from what goes wrong, and reducing the cost of poor quality across IKEA’s global supply chain. Our work connects people, facts, and decisions across functions, countries, and partners, always with the customer in mind.
By joining the Quality Deviation team, you become part of a global set‑up where collaboration, learning, and continuous improvement shape how we work every day.
As Quality Deviation Specialist, you are close to the cases. You coordinate resolution of quality deviations, connect stakeholders, and ensure issues are handled fairly, efficiently, and with learning in mind.
In this role you will:
Analyse reported quality deviations and order discrepancies.
Secure documentation and validate deviation cases for root cause analysis.
Coordinate dialogue between involved stakeholders to resolve cases.
Manage deviation cases from opening to closure, ensuring clear communication.
Identify trends and recurring issues and initiate investigations.
Calculate deviation‑related costs and support financial settlements.
Ensure correct use of tools, workflows, and working methods.
Contribute to action plans linked to quality goals and improvement initiatives.
Share learning and feedback to reduce future deviations.
We are looking for someone who:
Enjoys solving problems and working with different stakeholders.
Has experience in quality, deviations, claims, or customer‑facing operations.
Works with accuracy and attention to detail.
Is comfortable managing multiple cases in parallel.
Communicates clearly and confidently in English.
Has a strong Quality First mindset.
In Quality Deviation Management, no two days are the same. You work in a global environment, close to real business challenges, where your contribution directly supports customer experience and long‑term improvement.
We work together across roles, functions, and locations. We share knowledge, learn from deviations, and support each other to make things better, step by step.
If you are motivated by problem solving, collaboration, and turning learning into action, there is a place for you in the Quality Deviation team.
The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.
Offices: Olof Palmestraat 1, Delft, Zuid-Holland 2616, NL
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