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The CRM Manager oversees the implementation of client relations strategies and ensures the delivery of high-quality client experiences across boutiques. They are responsible for driving client engagement action plans and providing actionable feedback to the Retail and CRM departments.
Requirements
Candidates should possess at least 6 years of relevant CRM experience, preferably within the luxury retail sector. A university degree in Business or Retail Management is preferred, along with strong data analysis skills and fluency in English and Mandarin.
Full job description
Company Description
The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.
If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!
Job Description
This role help to oversee and drive the successful implementation of the client relations management strategy. Ensure execution of client experience strategy aligned with company's goal. The role of CRM manager reports to Retail Performance Manager directly.
Responsibilities:
Help to oversee and drive the successful implementation of the client relations management strategy. Ensure execution of client experience strategy aligned with company’s goal.
Drive client understanding and manage client engagement action plans at boutiques.
Plan and execute client engagement opportunities to develop long-term client relationships.
Follow-up, measure and ensure delivery of quality client experience in boutiques.
Provide recommendations and client feedbacks for CRM.
Be a key partner for the Retail and CRM departments.
Qualifications
University graduate in Business/ Retail Management would be preferable. Other relevant majors would be considered.
Minimum 6 years relevant experience in CRM role, preferably in luxury retail industry.
Experienced in working with client communication tools and retail marketing activities.
Strong in data analysis skills and customer segmentation.
Excellent customer service with clientele experience.
Strong interpersonal, communication and relationship building skills.
Proactive, detail-minded, independent, with strong time-management skill and the ability to work under pressure.
Fluency in written & spoken English and Mandarin.
Additional Information
Audemars Piguet offers a competitive and comprehensive compensation and benefits package.
Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
150 years of horological mastery, bold design, passion and free-spirit. And the beat goes on. #AP150
Industry
Retail Luxury Goods and Jewelry
Company size
1,001-5,000 employees
Founded
1875
Headquarters
Le Brassus, Vaud
LinkedIn followers
347,343
Audemars Piguet is the oldest fine watchmaking manufacturer still in the hands of its founding families (Audemars and Piguet). Based in Le Brassus since 1875, the company has nurtured generations of talented craftspeople who have continuously developed new skills and techniques, broadening their savoir-faire to set rule-breaking trends. In the Vallée de Joux, at the heart of the Swiss Jura, Audemars Piguet has created numerous masterpieces, testament to the Manufacture’s ancestral savoir-faire and forward-thinking spirit. Sharing its passion and savoir-faire with watch enthusiasts worldwide through the language of emotions, Audemars Piguet has established enriching exchanges among fields of creative practices and fostered an inspired community. Seek Beyond.
Offices: Route de France 16, Le Brassus, Vaud, CH
Haute Horlogerie and Luxury productsLifestyleFashionManufacturing
How many Marketing jobs are open in Shanghai, China right now?
There are currently 643 open marketing positions in Shanghai, China listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Marketing roles in Shanghai, China?
Companies currently hiring include Merkle, Roche, Allergan, Haleon, IT Consultis, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Marketing jobs in Shanghai, China?
Yes — 78 of the 643 open marketing positions offer remote or hybrid work (8 remote, 70 hybrid).
How do I apply for Marketing jobs in Shanghai, China?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.