Sevierville, Tennessee, United States · On-site
SUMMARY: Guest Experience Associates are the front line of front desk operations. They provide assistance to guests in person and over the phone, processing check-ins and check-outs, collecting payments, and maintaining …
Skills: Guest Relations, Front Desk Operations, Check-in/Check-out Processing, Payment Collection, PCI Compliance
Sevierville, Tennessee, United States · On-site
Bilingual Executive Housekeeper ($2.00/hr. differential on Sunday) Pay: $27.00 per hour Schedule 1: Mon. & Tues. Off Hours: 8:30 AM- 5 PM Schedule: 2: Fri. & Sat Off Hours: 8:30 AM- 5 PM Schedule 3: Wed. & Thurs. Off Hou…
Skills: Housekeeping Management, Staff Training, Inventory Management, Project Management, Guest Relations
Sevierville, Tennessee, United States · On-site
$21/hr–$24/hr
Guest Relations Supervisor Pay $21.00 - $24.00 per hour ($2.00/hr. shift differential for 2nd shift) Schedule: Wed. & Thur. Off Hours: 7AM - 3:30PM Sun-Tues & Fri-Sat. Who We Are: Smoky Mountain Resorts is a family-focus…
Skills: Guest Relations, Team Leadership, Problem Solving, Communication, Maestro Booking System
Sevierville, Tennessee, United States · On-site
Description RKS Ventures, Inc. is a franchisee of Freddy's. We're looking for the best and brightest to deliver a unique mix of fun, fresh food and genuine hospitality! Founded in 2002, Freddy’s has quickly become a nati…
Skills: Leadership, Team Management, Guest Service, Food Quality Standards, Training and Development
Sevierville, Tennessee, United States · On-site
Description JOB SUMMARY The Internal Auditor provides independent and objective assurance designed to add value and improve the Bank’s operations. The Internal Auditor is responsible for maintaining a robust, risk-based …
Skills: Financial Auditing, Operational Auditing, Internal Controls, Risk Management, ICFR Evaluation
Sevierville, Tennessee, United States · On-site
OVERVIEW Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, …
Skills: Cashiering, Training, Leadership, Customer Service, Sales
Sevierville, Tennessee, United States · On-site
$25/hr–$41/hr
Vans is the original brand rooted in the authentic lifestyle of skateboarding. We are driven by our mission to inspire and empower everyone to live “Off The Wall” – embracing the youthful spirit of freedom, non-conformit…
Skills: Retail Management, People Management, Sales Driving, Coaching, Customer Service
Sevierville, Tennessee, United States · On-site
$15/hr–$23/hr
In partnership with store leadership, work alongside store associates providing daily direction, communication and training to execute daily action plans in accordance with Vera Bradley’s objectives and standards. ESSENT…
Skills: Team Leadership, Sales Conversion, Visual Merchandising, Inventory Management, Customer Relationship Management
Sevierville, Tennessee, United States · On-site
$25/hr–$41/hr
Vans is the original brand rooted in the authentic lifestyle of skateboarding. We are driven by our mission to inspire and empower everyone to live “Off The Wall” – embracing the youthful spirit of freedom, non-conformit…
Skills: Retail Management, People Management, Customer Service, Sales Leadership, Coaching
Sevierville, Tennessee, United States · On-site
$19/hr–$22/hr
Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We’re looking for a talented Part-Time Team Lead that will contribute to a profitable and c…
Skills: Retail Management, Leadership, Customer Service, Selling, Merchant Skills
Sevierville, Tennessee, United States · On-site
A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on…
Skills: Leadership, Team Management, Customer Service, Performance Management, Strategic Thinking
Sevierville, Tennessee, United States · On-site
$21/hr–$23/hr
Aquatics Supervisor Pay: $21.00 - $23.00 per hour Schedule 1: Mon. & Tues. Off, Wed.- Sun. 8:30 AM- 5 PM Who We Are: Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort comp…
Skills: Aquatics Supervision, Water Safety, Team Leadership, First Aid, CPR/AED
Sevierville, Tennessee, United States · On-site
Location & Store Type: Nike Factory Store - Sevierville Address: Sevierville, TN Hours: Full Time (36-40 hours/week) We believe that if you have a body, you are an athlete, which is why when you join our team as a Retail…
Skills: Customer Service, Team Leadership, Retail Operations, Cashiering, Visual Merchandising
Sevierville, Tennessee, United States · On-site
SUMMARY: Serve as the primary facilitator in booking rooms for our Sports market guests. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all inclusive and may be expanded to include…
Skills: Sales Management, Contract Drafting, Negotiation, Client Relationship Management, Invoicing
Sevierville, Tennessee, United States · On-site
$15/hr–$25/hr
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally…
Skills: Retail Operations, Cash Reconciliation, Coaching, Mentoring, Customer Service
Sevierville, Tennessee, United States · On-site
$75k–$85k/yr
Who we are AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billi…
Skills: Property Management, People Management, Homeowner Relations, Staff Supervision, Operational Oversight
Sevierville, Tennessee, United States · On-site
Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu…
Skills: Employee Supervision, Staffing, Inventory Management, Merchandising, Customer Service Leadership
Sevierville, Tennessee, United States · On-site
Description Ready to Lead the Charge at Team CNB? Stop settling for just a "job" and start building a legacy! Since 1973, Citizens National Bank (CNB) has been more than just a bank—we are a community staple built on a r…
Skills: Leadership, Coaching, Sales Management, Customer Service, Relationship Building
Sevierville, Tennessee, United States · On-site
About the Company At Tanger, our mission is to create shopping destinations that entertain, inspire, and bring our communities together. Guided by our vision to lead the evolution of shopping, we’ve spent over four decad…
Skills: Financial Forecasting, Budget Management, Strategic Planning, Leasing, Revenue Generation
Sevierville, Tennessee, United States · On-site
Directs and controls all in-store activities to achieve sales and profitability targets, and to ensure long-term business growth in accordance with company philosophy and established policies and procedures. The store ma…
Skills: Financial Growth, KPI Management, Staff Coaching, Recruitment, Performance Management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Guest Experience Supervisor manages front desk operations, including processing guest check-ins, check-outs, and payment collection. They serve as the primary point of contact for guests, handling phone calls via PBX and initiating service recovery to ensure a seamless resort experience.
Candidates should have basic education or minimal related experience and the ability to operate standard office equipment. Strong communication skills, a professional attitude, and the physical ability to stand and walk for extended periods are required.
SUMMARY: Guest Experience Associates are the front line of front desk operations. They provide assistance to guests in person and over the phone, processing check-ins and check-outs, collecting payments, and maintaining accurate guest documentation. Associates are also responsible for ensuring documentation such as registration cards are provided to and completed by their guests and addressing any balances owed for services or goods. In addition, GSAs support add-on sales, initiate basic service recovery when concerns arise, and operate the PBX system. As the primary point of contact, GSAs ensure a seamless arrival and departure experience while representing the resort with professionalism and a guest-first attitude.
ESSENTIAL DUTIES AND RESPONSIBILITES: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
EDUCATION and/or EXPERIENCE: Level 2
Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Level 3
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHMATICAL SKILLS: Level 2
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: LEVEL 3
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
QUALIFICATIONS:
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activities:
Lifting activities:
Vision Requirements: Close vision, Peripheral vision
WORK ENVIRONMENT:
Noise Level: Moderate
Wilderness at the Smokies waterpark resort is the premier vacation and meeting destination in Sevierville, TN.
Wilderness at the Smokies Waterpark Resort is a premier vacation and meeting destination. Wilderness is a whole new concept of FUN for your Smoky Mountain vacation! Our Waterparks are Included with Your Stay! Wilderness is home to the Wild WaterDome, Tennessee’s Largest Indoor Waterpark, which features a see-through roof that will weather-proof your vacation and give you the opportunity to tan inside all year long. Along with year-round indoor waterpark fun, you will find two outdoor waterparks right outside your guest room door! And remember to check out the Adventure Forest dry, family adventure center. Featuring a 3 story ropes course, multi-level laser tag, black light mini-golf, mega arcade and much more!
Offices: 1424 Old Knoxville Hwy, Sevierville, TN 37924, US
There are currently 65 open management & leadership positions in Sevierville, TN listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Covenant Health, Smoky Mountain Resorts, Wilderness At The Smokies, Bobs Furniture, Citizens National Bank, among others. Browse the listings above to see every active employer.
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
