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Jobs at Smoky Mountain Resorts (Now Hiring) — 57 open

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Bilingual Executive Housekeeper

Sevierville, Tennessee, United States · On-site

Mid level

Bilingual Executive Housekeeper ($2.00/hr. differential on Sunday) Pay: $27.00 per hour Schedule 1: Mon. & Tues. Off Hours: 8:30 AM- 5 PM Schedule: 2: Fri. & Sat Off Hours: 8:30 AM- 5 PM Schedule 3: Wed. & Thurs. Off Hou…

Skills: Housekeeping Management, Staff Training, Inventory Management, Project Management, Guest Relations

Smoky Mountain Resorts logoSmoky Mountain Resorts

Guest Relations Supervisor

Sevierville, Tennessee, United States · On-site

$21/hr–$24/hr

Mid level

Guest Relations Supervisor Pay $21.00 - $24.00 per hour ($2.00/hr. shift differential for 2nd shift) Schedule: Wed. & Thur. Off Hours: 7AM - 3:30PM Sun-Tues & Fri-Sat. Who We Are: Smoky Mountain Resorts is a family-focus…

Skills: Guest Relations, Team Leadership, Problem Solving, Communication, Maestro Booking System

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Breakfast Attendant

Pigeon Forge, Tennessee, United States · On-site

Entry level

Breakfast Attendant Pay: $16.00 per hour Schedule 1: Sun.- Thurs. 6 AM- 1 PM, Fri. & Sat. Off Who We Are: Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort company. Our Gr…

Skills: Food Preparation, Guest Service, Sanitation, Portion Control, Inventory Management

Smoky Mountain Resorts logoSmoky Mountain Resorts

Executive Housekeeper

Pigeon Forge, Tennessee, United States · On-site

$23/hr–$25/hr

Mid level

Executive Housekeeper ($2.00/hr. differential on Sunday) Pay: $23.00- $25.00 per hour Schedule 1: Mon. & Tues. Off Hours: 8:30 AM- 5 PM Schedule: 2: Fri. & Sat Off Hours: 8:30 AM- 5 PM Schedule 3: Wed. & Thurs. Off Hours…

Skills: Housekeeping Management, Staff Training, Inventory Management, Project Management, Guest Relations

Smoky Mountain Resorts logoSmoky Mountain Resorts

Retail Attendant

Pigeon Forge, Tennessee, United States · On-site

Entry level

Merchandise Attendant Pay: $17.00 per hour Schedule 1: Mon.-Wed. Off, Hours: 8:45 AM-7:15 PM Schedule 2: Sun. & Mon. 7:30 AM- 4 PM, Tues. Off, Wed. & Thurs. 2 PM-10:15 PM, Fri. Off, Sat. 12 PM-8 PM Who We Are: Smoky Moun…

Skills: Customer Service, Retail Sales, Inventory Management, POS Systems, Upselling

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Guest Relations Manager

Pigeon Forge, Tennessee, United States · On-site

$50k–$55k/yr

Mid level

Guest Relations Manager Pay: $50,000.00- $55,000.00 per year Who We Are: Smoky Mountain Resorts (SMR) is a family-focused, collaborative, and goal-driven hospitality resort company. Our Great Smoky Mountains community is…

Skills: Guest Relations Management, Team Leadership, Conflict Resolution, Staff Training, Property Management Systems

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Candy Maker

Pigeon Forge, Tennessee, United States · On-site

Entry level

Candy Maker Pay: $18.00 per hour Schedule: Tues. & Wed. Off, Hours: 3-11:30- PM Who We Are: Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Moun…

Skills: Food Preparation, Inventory Management, Budget Control, Sanitation Practices, ServSafe Guidelines

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Family Entertainment Center Attendant/Arcade Attendant

Pigeon Forge, Tennessee, United States · On-site

Entry level

Family Entertainment Center Attendant/Arcade Attendant Pay: $16.00 per hour Schedule: Sun.-Thurs. 8:15 AM-4:45 PM, Fri. & Sat. Off Who We Are: Smoky Mountain Resorts is a family-focused, collaborative and goal-driven hos…

Skills: Guest Service, Communication, Cashless Payment Systems, Merchandising, Safety Compliance

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Waterpark Attendant/Lifeguard

Pigeon Forge, Tennessee, United States · On-site

Entry level

Waterpark Attendant/Lifeguard Pay: $20.00 per hour Schedule: Sun.-Tues. 9:45 AM-5:15 PM, Wed. & Thurs. Off, Fri. & Sat. 2 PM- 10:30 PM Schedule 2: Mon. & Tues. Off, Wed. & Thurs. 9:45 AM- 6 PM, Fri. & Sat. 2 PM-10:30 PM,…

Skills: Water Safety, Lifeguarding, First Aid, CPR, Customer Service

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Manager on Duty

Pigeon Forge, Tennessee, United States · On-site

$60k–$75k/yr

Senior

Manager on Duty- MOD Salary: $60,000.00 - $75,000.00 per year Schedule: Sun. & Mon. Off, Tues. & Wed. 8 AM- 6 PM, Thurs.- Sat. 3-11 PM Who We Are: Smoky Mountain Resorts is a family-focused, collaborative and goal-driven…

Skills: Hospitality Management, Team Leadership, Guest Service, Conflict Resolution, Staff Training

Smoky Mountain Resorts logoSmoky Mountain Resorts

Aquatics Manager

Pigeon Forge, Tennessee, United States · On-site

Mid level

Aquatics Manager Pay: Starting at $55,000.00 per year Schedule 1: Sun.-Tues. 8:30 AM- 5 PM, Wed. & Thurs. Off, Fri. & Sat. 3-11:30 PM Schedule 2: Sun. 9:45 AM- 6 PM, Mon. & Tues. Off, Wed. & Thurs: 9:45 AM- 6 PM, Fri. 1 …

Skills: Aquatics Management, Waterpark Safety, Lifeguard Training, Pool Chemistry, Budget Management

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Food & Beverage Attendant

Pigeon Forge, Tennessee, United States · On-site

$17/hr–$19/hr

Entry level

Food and Beverage Attendant Pay: $17.00 - $19.00 per hour Schedule 1: Mon. & Tues. 6:45 AM- 3:15 PM, Wed.-Fri. 2:45 PM- 11:15 PM, Sat. & Sun. Off Schedule 2: Wed. & Thurs. Off, Hours (all other days) 5:30 AM- 2 PM Schedu…

Skills: Customer Service, Food Preparation, Order Taking, Cashless Payment Systems, Multitasking

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Activities Entertainment Host

Pigeon Forge, Tennessee, United States · On-site

Entry level

Activities Entertainment Host Pay: starting at $18.00 per hour Schedule 1: Sat.- Mon. 1:30 PM- 10 PM, Tues. & Wed. Off, Thurs. & Fri. 8:15 AM- 4:45 PM Schedule 2: Wed.-Sat 8:45 AM - 7:15 PM, Sun.-Tues. Off Who We Are: Sm…

Skills: Event Planning, Guest Services, Activity Facilitation, Logistics Management, Inventory Management

Smoky Mountain Resorts logoSmoky Mountain Resorts

Guest Relations Representative

Sevierville, Tennessee, United States · On-site

$17/hr–$19/hr

Entry level

Guest Relations Representative Pay Range: $17.00 -19.00 per hour ($2.00/hr. shift differential for 2nd shift) Schedule 1: Mon. & Tues. Off, Tues. & Wed. 7 AM-3:30 PM, Fri.- Sun. 3-11:30 PM Schedule 2: Tues. & Wed. Off, T…

Skills: Guest Relations, Problem Solving, Communication, Conflict Resolution, Time Management

Smoky Mountain Resorts logoSmoky Mountain Resorts

Aquatics Supervisor

Sevierville, Tennessee, United States · On-site

$21/hr–$23/hr

Mid level

Aquatics Supervisor Pay: $21.00 - $23.00 per hour Schedule 1: Mon. & Tues. Off, Wed.- Sun. 8:30 AM- 5 PM Who We Are: Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort comp…

Skills: Aquatics Supervision, Water Safety, Team Leadership, First Aid, CPR/AED

Smoky Mountain Resorts logoSmoky Mountain Resorts

Puesto:  Limpiador/a de Hotel

Pigeon Forge, Tennessee, United States · On-site

Entry level

Limpiador/a de Hotel Quiénes Somos: La cultura de Tennessee del Este se puede caracterizar por nuestra naturaleza amistosa, una pasión por el aire libre, un deseo de ayudar a otros y un compromiso con la excelencia. Smok…

Skills: Room Cleaning, Chemical Handling, Inventory Management, Verbal Communication, Reading and Writing

Smoky Mountain Resorts logoSmoky Mountain Resorts

Housekeeper

Pigeon Forge, Tennessee, United States · On-site

Mid level

Housekeeper Pay: $20.00 per hour ($2/hr. differential on Sundays) Who We Are: Smoky Mountain Resorts is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is s…

Skills: Room Cleaning, Inventory Management, Chemical Handling, Time Management, Attention To Detail

Smoky Mountain Resorts logoSmoky Mountain Resorts

Hotel Engineer/Maintenance Technician

Sevierville, Tennessee, United States · On-site

$24/hr–$30/hr

Entry level

Hotel Engineer / Maintenance Technician Pay: $24.00-$27.00 per hour An additional $3.00/hr. offered for 2nd shift positions. Schedule 1: Mon. & Tues. Off, Wed. 8 AM- 4:30 PM, Thurs.-Sun. 3-11:30 PM Smoky Mountain Resorts…

Skills: HVAC, Pool Maintenance, Preventative Maintenance, Waterpark Chemical Management, Facility Upkeep

Smoky Mountain Resorts logoSmoky Mountain Resorts

Linen Attendant

Sevierville, Tennessee, United States · On-site

Entry level

Linen Attendant Pay: $17.00 per hour Who We Are: Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us. As a …

Skills: Linen Management, Inventory Control, Time Management, Attention To Detail, English Fluency

Smoky Mountain Resorts logoSmoky Mountain Resorts

Hotel Engineer/Maintenance Technician

Sevierville, Tennessee, United States · On-site

$24/hr–$30/hr

Entry level

Hotel Engineer / Maintenance Technician Pay: $24.00-$27.00 per hour An additional $3.00/hr. offered for 2nd shift positions. Schedule 1: Sun. - Thurs. 6:30 AM- 3 PM with Fri. & Sat. Off Smoky Mountain Resorts is a family…

Skills: HVAC Maintenance, Pool Chemistry, Preventative Maintenance, Facility Upkeep, Time Management

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Showing 1–20 of 57

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Bilingual Executive Housekeeper

Smoky Mountain Resorts

Sevierville, Tennessee, United States • On-site

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Mid level

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  • Full-time
  • high school
  • Years Of Service Getaway, 401k With 4% Company Match, Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

The Executive Housekeeper manages the daily operations of the housekeeping department, ensuring high cleanliness standards and efficient room inspections. They are responsible for recruiting, training, and coaching staff while maintaining inventory and adhering to company safety policies.

Requirements

Candidates must have a high school diploma and 1-3 years of management experience supervising teams, along with prior housekeeping experience. Physical stamina is required to lift up to 50 pounds and climb multiple flights of stairs daily.

Full job description

  
 
Bilingual Executive Housekeeper ($2.00/hr. differential on Sunday)
 
Pay: $27.00 per hour 
 
Schedule 1: Mon. & Tues. Off Hours: 8:30 AM- 5 PM
 
Schedule: 2: Fri. & Sat Off Hours: 8:30 AM- 5 PM
 
Schedule 3: Wed. & Thurs. Off Hours: 8:30 AM- 5 PM
 
Who We Are:
Smoky Mountain Resorts is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us!  As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR’s ‘Spirit of Hospitality’ and our Smoky Mountain community.
 
Purpose: 
The Executive Housekeeper is responsible for the daily operations of the housekeeping department. This includes following and enforcing all company policies and procedures in accordance with property manuals, counseling, coaching, recruiting, training, and achieving service goals. This position also performs various tasks relating to training, inventory, project management, and other duties as assigned.
 
Primary Essential Duties & Responsibilities:
 
Managing the Business:
SMR’s Executive Housekeepers will work 8-10+ hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently. 
  1. Complete daily reports and paperwork as assigned.
  2. Ensure efficient management of the housekeeping department by enforcing all policies and procedures.
  3. Respond to guest related items or problems promptly and effectively to prevent reoccurrence.
  4. Maintain cleanliness standards in all guest rooms.
  5. Maintain in-room inventory standards.
  6. Ensure all safety policies and procedures are strictly adhered to.
  7. Ensure that all room inspection score goals are met by all housekeepers.
  8. Ensure that standard room times are being achieved by the department.
  9. Carryout and measure training objectives in each department.
  10. Oversee all housekeeping and janitorial inventory.
  11. Inspect guest rooms regularly and consistently among all employees.
  12. Identify and report all maintenance related problems in guest rooms.
  13. Carry out all projects as discussed with the General Manager.
  14. Knowledge of the area including events and trends.
  15. Maintain a culture of legendary service and hospitality among all staff.
  16. Maintain the highest level of cleanliness and care throughout property grounds, common areas, back of house areas, and guest rooms.
  17.  Address employee related items and issues promptly and professionally in a manner that is consistent with core values.
  18. Recruit and employ following all federal labor laws as well as company policies for recruiting and employment.
  19. Assume the role of housekeeping attendant if needed or as directed by Rooms Division Manager or General Manager.
  20. Complete TOSHA certification to handle biohazards in compliance with proper training.
  21. Understand all safety regulations and operate systems in accordance with all safety measures.
  22. Knowledge and ability to comply with all company operating policies and procedures.
  23. Perform other incidental and related duties as required and/or assigned. 
  24. Management reserves the right to change, remove or add to these duties as necessary.
Commitment to SMR’s Legendary Service:
  1. Align with SMR’s promise for guest satisfaction and future hotel stays through leading by example.
  2. Actively participate in empowering and encouraging team members to have exceptional guest interactions.
Quality of Work Statement:
  1. High standard of accuracy in all aspects of the job and other project assignments.  
  2. Maintain strict confidentiality and excellent judgment regarding privileged information.
  3. Ensure my work areas are safe, organized and maintained.
Personality / Attitude:
  1. Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring, and compassionate.
  2. Willingness to learn best practices and adapt to procedural changes.
  3. Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.
  4. Recognized as a positive influence on others.
  5. Ability and commitment to work well with other staff.
  6. Appearance, hygiene, and dress represent the company’s image.
Skills / Knowledge:
  • Be in good physical condition and be able to perform indoor and outdoor duties.
  • Ability to work in a fast-paced, demanding work environment.
  • Maintain a culture of legendary service and hospitality among all team members.
  • Ability to communicate effectively and use the English language fluently: speak, understand, read, and write.
  • Adapt Spanish interpretation when necessary. Strong organizational skills with excellent attention to detail (ATD).
  • Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
Physical Requirements:
  • Stand and walk for most of the workday.
  • Apply physical dexterity with some bending, stretching, reaching, grabbing, holding, and carrying.
Education / Experience:
  • High school diploma or equivalent.
  • 1-3 years of management experience directly supervising 5-10 team members.
  • Physical stamina that allows bending, climbing 3-5 flights of stairs consistently, and lifting 40-50 pounds daily.
  • Basic skills in computer operating systems
  • Fun and energetic.
  • Responsible and timely.
  • Ability to work as a team.
  • Must have excellent problem solving and customer relations skills.
  • Ability to consistently observe, measure, and inspect rooms, common areas, and grounds in all aspects.
  • Ability to foster a work environment encouraging growth for both business and team.
  • Professional appearance, well groomed, and excellent hygiene required.
  • Ability to deal with a diversified workforce.
  • Housekeeping experience required.
  • Must have reliable transportation.
Benefits:
  • Years of Service Getaway (receive a company paid vacation after a year of service)
  • 401k with 4% company match
  • Health, dental, and vision insurance for $29 per week
  • Paid Time Off
  • Sick Time
  • Maternity/Paternity Leave
  • Professional Growth Opportunities
  • Tuition Reimbursement
  • Employee Discounts 
Essential Functions:
Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus. The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel. The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently. The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch. The employee must occasionally lift and move up to 50 pounds daily on their own.  Ability to tolerate various temperatures while working outdoors with exposure to high or low temperatures, sun, humidity, chemicals, chlorine and water. Some work will be performed indoors and/or in an indoor office environment. Stand and walk for the majority of the day. This position requires continuous ability to remember information.
 
Collier Development Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Collier Development Company drives a warm and welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
 

Related keywords

HospitalityHousekeepingExecutive HousekeeperResort ManagementTOSHABiohazardsInventory ControlStaff SupervisionGuest SatisfactionQuality AssuranceBilingualSpanishProperty MaintenanceLabor LawsCustomer Relations

About Smoky Mountain Resorts

LinkedInVisit site
Industry
Hospitality
Company size
201-500 employees
Founded
1968
Headquarters
Pigeon Forge, TN
LinkedIn followers
119

The culture of East Tennessee can be characterized by our friendly nature, a passion for the outdoors, a desire to help others, and a commitment to excellence. Smoky Mountain Resorts mirrors the culture of East Tennessee. Our organization is more than a set of hotels. We are a family-owned business in our third generation. We have a long and strong commitment to helping the East Tennessee community in any way we can. To us, our community is personal!

Offices: 2772 Florence Drive, Pigeon Forge, TN 37863, US

View all jobs at Smoky Mountain Resorts

About Smoky Mountain Resorts

LinkedInVisit site
Industry
Hospitality
Company size
201-500 employees
Founded
1968
Headquarters
Pigeon Forge, TN
LinkedIn followers
119

The culture of East Tennessee can be characterized by our friendly nature, a passion for the outdoors, a desire to help others, and a commitment to excellence. Smoky Mountain Resorts mirrors the culture of East Tennessee. Our organization is more than a set of hotels. We are a family-owned business in our third generation. We have a long and strong commitment to helping the East Tennessee community in any way we can. To us, our community is personal!

Offices: 2772 Florence Drive, Pigeon Forge, TN 37863, US

View all jobs at Smoky Mountain Resorts

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