Sevierville, Tennessee, United States · On-site
SUMMARY: Guest Experience Associates are the front line of front desk operations. They provide assistance to guests in person and over the phone, processing check-ins and check-outs, collecting payments, and maintaining …
Skills: Guest Relations, Front Desk Operations, Check-in/Check-out Processing, Payment Collection, PCI Compliance
Sevierville, Tennessee, United States · On-site
Bilingual Executive Housekeeper ($2.00/hr. differential on Sunday) Pay: $27.00 per hour Schedule 1: Mon. & Tues. Off Hours: 8:30 AM- 5 PM Schedule: 2: Fri. & Sat Off Hours: 8:30 AM- 5 PM Schedule 3: Wed. & Thurs. Off Hou…
Skills: Housekeeping Management, Staff Training, Inventory Management, Project Management, Guest Relations
Sevierville, Tennessee, United States · On-site
$21/hr–$24/hr
Guest Relations Supervisor Pay $21.00 - $24.00 per hour ($2.00/hr. shift differential for 2nd shift) Schedule: Wed. & Thur. Off Hours: 7AM - 3:30PM Sun-Tues & Fri-Sat. Who We Are: Smoky Mountain Resorts is a family-focus…
Skills: Guest Relations, Team Leadership, Problem Solving, Communication, Maestro Booking System
Sevierville, Tennessee, United States · On-site
Description RKS Ventures, Inc. is a franchisee of Freddy's. We're looking for the best and brightest to deliver a unique mix of fun, fresh food and genuine hospitality! Founded in 2002, Freddy’s has quickly become a nati…
Skills: Leadership, Team Management, Guest Service, Food Quality Standards, Training and Development
Sevierville, Tennessee, United States · On-site
$15/hr–$20/hr
About the Role: The Cleaning Tech plays a vital role in maintaining cleanliness and hygiene standards across various facilities, ensuring a safe and welcoming environment for all occupants. This position involves perform…
Skills: Cleaning, Sanitization, Chemical Handling, Attention To Detail, Time Management
Sevierville, Tennessee, United States · On-site
SUMMARY: The Common Area Attendant ensures common areas such as the lobby, public restrooms, elevators, vending areas, and employee breakrooms of the resort are kept clean and organized at all times. ESSENTIAL DUTIES AND…
Skills: Cleaning, Dusting, Vacuuming, Chemical Handling, Waste Management
Sevierville, Tennessee, United States · On-site
$12/hr–$14/hr
Blue Water Hospitality is a growing organization that is always looking for enthusiastic team members to join its journey! Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality indust…
Skills: Front desk operations, Reservations management, Customer service, Cash handling, Guest relations
Sevierville, Tennessee, United States · On-site
$7/hr–$15/hr
Job Description: Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your …
Skills: Technical Repair, Electrical Skills, Preventative Maintenance, Customer Service, Inventory Management
Sevierville, Tennessee, United States · On-site
SUMMARY: Ensures guests are Driven between properties in a safe, efficient and cheerful manner. Professional presentation at all times representing the company to our guests. ESSENTIAL DUTIES AND RESPONSIBILITIES: This l…
Skills: Driving, Customer Service, Communication, Time Management, Professionalism
Sevier County, Tennessee, United States · On-site
We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our ded…
Skills: Painting, Appliance repair, Electrical repair, Carpentry, Facility maintenance
Sevierville, Tennessee, United States · On-site
We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our ded…
Skills: Creativity, Customer Service, Communication, Judgment, Driving
Sevierville, Tennessee, United States · On-site
$17/hr
SUMMARY: Maintenance Technician will perform basic maintenance for the Waterparks. The Maintenance Technician will work to keep all waterpark components running and ensure a safe environment for all guests & employees. T…
Skills: Electrical Maintenance, HVAC, Plumbing, Carpentry, Painting
Sevierville, Tennessee, United States · On-site
SUMMARY: Ensures compliance of the company’s security and property protection programs of associates and guests by performing various duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsib…
Skills: First Response, Fire Prevention, Traffic Control, Surveillance, Investigation
Sevierville, Tennessee, United States · On-site
$17/hr–$19/hr
Guest Relations Representative Pay Range: $17.00 -19.00 per hour ($2.00/hr. shift differential for 2nd shift) Schedule 1: Mon. & Tues. Off, Tues. & Wed. 7 AM-3:30 PM, Fri.- Sun. 3-11:30 PM Schedule 2: Tues. & Wed. Off, T…
Skills: Guest Relations, Problem Solving, Communication, Conflict Resolution, Time Management
Sevierville, Tennessee, United States · On-site
$21/hr–$23/hr
Aquatics Supervisor Pay: $21.00 - $23.00 per hour Schedule 1: Mon. & Tues. Off, Wed.- Sun. 8:30 AM- 5 PM Who We Are: Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort comp…
Skills: Aquatics Supervision, Water Safety, Team Leadership, First Aid, CPR/AED
Sevierville, Tennessee, United States · On-site
SUMMARY: Groundskeeper is part of the Maintenance Department for Wilderness at the Smokies. The job of a Groundskeeper is to maintain all aspects of the outdoors grounds area on property in a professional matter. Wildern…
Skills: Grounds Maintenance, Waste Disposal, Debris Removal, Professionalism, Time Management
Sevierville, Tennessee, United States · On-site
We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our ded…
Skills: Housekeeping, Linen Management, Communication, Time Management, OSHA Compliance
Sevierville, Tennessee, United States · On-site
SUMMARY: Serve as the primary facilitator in booking rooms for our Sports market guests. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all inclusive and may be expanded to include…
Skills: Sales Management, Contract Drafting, Negotiation, Client Relationship Management, Invoicing
Sevierville, Tennessee, United States · On-site
As a Guest Reception Representative, you will be the first point of contact for our guests, creating a warm and welcoming atmosphere. Your role is crucial in ensuring a seamless and memorable experience for our guests, f…
Skills: Customer Service, Hospitality, Communication, Interpersonal Skills, Multitasking
Sevierville, Tennessee, United States · On-site
Your Journey Starts Here! Be part of a team where your contributions help create unforgettable memories for families. Grow your career, earn great rewards, and thrive in an environment that values your success. When you …
Skills: Positive Attitude, Professional Attitude, Communication Skills, Sales Savvy, Rapport Building
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The Guest Experience Supervisor manages front desk operations, including processing guest check-ins, check-outs, and payment collection. They serve as the primary point of contact for guests, handling phone calls via PBX and initiating service recovery to ensure a seamless resort experience.
Candidates should have basic education or minimal related experience and the ability to operate standard office equipment. Strong communication skills, a professional attitude, and the physical ability to stand and walk for extended periods are required.
SUMMARY: Guest Experience Associates are the front line of front desk operations. They provide assistance to guests in person and over the phone, processing check-ins and check-outs, collecting payments, and maintaining accurate guest documentation. Associates are also responsible for ensuring documentation such as registration cards are provided to and completed by their guests and addressing any balances owed for services or goods. In addition, GSAs support add-on sales, initiate basic service recovery when concerns arise, and operate the PBX system. As the primary point of contact, GSAs ensure a seamless arrival and departure experience while representing the resort with professionalism and a guest-first attitude.
ESSENTIAL DUTIES AND RESPONSIBILITES: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
EDUCATION and/or EXPERIENCE: Level 2
Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Level 3
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHMATICAL SKILLS: Level 2
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: LEVEL 3
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
QUALIFICATIONS:
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activities:
Lifting activities:
Vision Requirements: Close vision, Peripheral vision
WORK ENVIRONMENT:
Noise Level: Moderate
Wilderness at the Smokies waterpark resort is the premier vacation and meeting destination in Sevierville, TN.
Wilderness at the Smokies Waterpark Resort is a premier vacation and meeting destination. Wilderness is a whole new concept of FUN for your Smoky Mountain vacation! Our Waterparks are Included with Your Stay! Wilderness is home to the Wild WaterDome, Tennessee’s Largest Indoor Waterpark, which features a see-through roof that will weather-proof your vacation and give you the opportunity to tan inside all year long. Along with year-round indoor waterpark fun, you will find two outdoor waterparks right outside your guest room door! And remember to check out the Adventure Forest dry, family adventure center. Featuring a 3 story ropes course, multi-level laser tag, black light mini-golf, mega arcade and much more!
Offices: 1424 Old Knoxville Hwy, Sevierville, TN 37924, US
There are currently 93 open hospitality positions in Sevierville, TN listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Wilderness At The Smokies, Smoky Mountain Resorts, Travel + Leisure Co., Hilton Grand Vacations, Freddy's Frozen Custard & Steakburgers, among others. Browse the listings above to see every active employer.
Yes — 1 of the 93 open hospitality positions offer remote or hybrid work (1 remote, 0 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
