A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Job DetailsJob Location: National Institute of Allergy and Infection Diseases (NIAID) - Rockville, MD 20852Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $40.00 - $41.00 HourlyTravel Percentage: None…
Washington, District of Columbia, United States · On-site
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Full-time
Flexible and fun company culture, Competitive health care, PPO & HDHP medical plan options, Dental insurance, Vision insurance, Flexible Spending Accounts
Posted 22d ago
~40 hrs/week
Responsibilities
The Service Manager oversees the daily operations of the store's Service Center, including managing workflow, staffing, and service KPIs. They act as the primary service advisor, ensuring high-quality customer hospitality and efficient delivery of service orders.
Requirements
Candidates must have at least 3 years of bicycle service center experience and strong leadership capabilities. Excellent communication skills and a proactive, customer-focused attitude are essential for success in this role.
Full job description
A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
Job Location
Trek Store Rockville
Summary
Job Description
As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.
You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.
You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.
This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.
What you’ll bring to the team
A positive, pitch-right-in attitude and motivation to help every customer find what they need
Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
Great leadership skills and the ability to motivate and develop future leaders
Ability to plan effectively and stay a step ahead of your shop’s needs
3+ years of bicycle service center experience
A commitment to delivering the best possible experience for every customer
An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
Proactive approach to staying up to date on industry changes and trends
Trek Benefits
Flexible and fun company culture • Competitive health care • PPO & HDHP medical plan options, Dental insurance, Vision insurance • Flexible Spending Accounts (FSA) • Free life insurance & optional term life insurance • Competitive vacation package • 401(k) with match and Employee Stock Ownership Plans (ESOP) • 12 weeks of maternity leave with 100% pay • Paid company holidays • Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs) • Employee discounts on all product • Deep partner retail discounts
We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
We are an E-Verify employer.
For more information, please click on the following links: E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish
Related keywords
Service ManagerBicycle industryOperations leadService CenterWorkflowMechanicsKPIsHospitalityService advisorRetailTeam leadershipService ordersBicycle maintenanceCustomer experienceStaff developmentTrek Service classes
Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are.
At Trek, there's only one standard you have to meet - love.
Learn more of why Trek is a Great Place to Work: trekbikes.com/careers
Offices: 801 W. Madison St, Waterloo, WI 53594, US · 2480 Shattuck Ave, Berkeley, California 94704, US · 180 c Alamo Plaza, Alamo, California 94507, US · 4060 E Main St, Ventura, California 93003, US · 5750 Fishers Ln, Rockville, Maryland 20852, US
How much do Management & Leadership jobs in Rockville, MD pay?
Based on 410 listings with disclosed salaries, most management & leadership jobs in Rockville, MD pay between $53k–$175k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Rockville, MD right now?
There are currently 495 open management & leadership positions in Rockville, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Rockville, MD?
Companies currently hiring include James G. Davis Construction (DAVIS), X-energy, FINRA, Quantum Space, Guidehouse, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Rockville, MD?
Yes — 172 of the 495 open management & leadership positions offer remote or hybrid work (39 remote, 133 hybrid).
How do I apply for Management & Leadership jobs in Rockville, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.