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$72k–$108k/yr
Full-time
bachelor degree
Medical coverage, Dental coverage, Vision coverage, 401(k) plan, Tuition reimbursement program, Paid Time Off
Posted 85d ago
Apply by Jun 26
~40 hrs/week
Responsibilities
Responsible for reviewing, triaging, and routing incoming cases and escalations to ensure timely and accurate service delivery. The role involves monitoring Salesforce data, tracking operational metrics, and identifying workflow improvements to enhance efficiency.
Requirements
Requires at least 1 year of related experience and a bachelor's degree is desired. Candidates must be able to work on-site in Richardson, Texas, and may need specific certifications depending on the area.
Full job description
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.
Overall Purpose: Ensure incoming cases, requests, and escalations are reviewed, triaged, assigned, routed, and tracked accurately and timely. This individual contributor role is responsible for supporting day-to-day intake operations, improving workflow efficiency, maintaining assignment accuracy, and helping ensure consistent service delivery.
Key Roles and Responsibilities: Typical responsibilities may include, but are not limited to, the following: • Review, document, and apply intake procedures to support consistent execution of quality standards and service expectations. • Manage daily case intake, triage, assignment, routing, and escalation to the appropriate owner, team, queue, or escalation path. • Monitor Salesforce and related systems for accurate case data, ownership, status updates, queues, and routing information. • Resolve intake issues, assignment discrepancies, delayed cases, and other operational concerns that may affect timely case handling. • Track key operational measures, including productivity, case aging, service level adherence, quality, assignment accuracy, and workload distribution. • Identify process improvement opportunities and support implementation of workflow changes, best practices, and operational efficiencies. • Partner with internal stakeholders and leadership to clarify ownership, align priorities, and support effective end-to-end case management. • Prepare operational updates, status summaries, and reporting insights to support intake visibility, issue resolution, and continuous improvement.
Additional responsibilities could include handling escalations originating from the Office of the President and managing fraud and security threats, ensuring compliance with organizational policies and achieving optimal customer satisfaction and retention.
Job Contribution: Serves as an individual contributor responsible for supporting efficient, accurate, and timely intake operations in accordance with established procedures. Responsibilities include case prioritization, process adherence, data accuracy, issue resolution, stakeholder coordination, and identification of workflow improvements. The role contributes operational expertise and recommendations to improve case handling, routing accuracy, and service delivery outcomes without direct supervisory responsibility for employees.
Supervisory: No
Education/Experience:Bachelor's degree (BS/BA) desired. 1+ years of related experience. Certification is required in some areas.
Our Specialist Office of the President earns between $71,900 - $107,900 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
AT&T internet (and fiber where available) and AT&T phone
Call to action
If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!
Ready to join our team? Apply today!
Our Specialist Office of the President jobs earn between $71,900.00 - $107,900.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40
Time Type:
Regular
Location:
Richardson, Texas
Salary Range:
$71,900.00 - $107,900.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
We understand that our customers want an easier, less complicated life.
We’re using our network, labs, products, services, and people to create a world where everything works together seamlessly, and life is better as a result. How will we continue to drive for this excellence in innovation?
With you.
Our people, and their passion to succeed, are at the heart of what we do. Today, we’re poised to connect millions of people with their world, delivering the human benefits of technology in ways that defy the imaginable.
What are you dreaming of doing with your career?
Find stories about our talent, career advice, opportunities, company news, and innovations here on LinkedIn.
To learn more about joining AT&T, visit: http://www.att.jobs
We provide in some of our posts links to articles or posts from third-party websites unaffiliated with AT&T. In doing so, AT&T is not adopting, endorsing or otherwise approving the content of those articles or posts. AT&T is providing this content for your information only.
Offices: 208 S. Akard Street, Dallas, TX 75202, US · 2250 E Imperial Hwy, El Segundo, CA 90245, US
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How much do Management & Leadership jobs in Richardson, TX pay?
Based on 221 listings with disclosed salaries, most management & leadership jobs in Richardson, TX pay between $34k–$173k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Richardson, TX right now?
There are currently 556 open management & leadership positions in Richardson, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Richardson, TX?
Companies currently hiring include Celestica, Lennox, Realpage, Fossil Group, Inc., Methodist Health System, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Richardson, TX?
Yes — 120 of the 556 open management & leadership positions offer remote or hybrid work (39 remote, 81 hybrid).
How do I apply for Management & Leadership jobs in Richardson, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.