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$121k–$161k/yr
Full-time
bachelor degree, professional certificate
Medical insurance, Dental insurance, Vision insurance, 401(k) saving plans, Company match, Pension
Posted 7d ago
~40 hrs/week
Responsibilities
The Claims Unit Manager oversees multiple claims teams to ensure effective loss management, employee development, and adherence to regulatory standards. They are responsible for driving continuous improvement, managing staffing needs, and facilitating unit-level strategies to meet corporate goals.
Requirements
Candidates must possess a bachelor's degree or equivalent experience, along with 4-6 years of management experience and 7-9 years in claims handling. A Chartered Property Casualty Underwriter (CPCU) designation and a valid driver's license are required.
Full job description
Claims Unit Manager
Job Summary
This management leadership position is typically responsible for managing four to ten Claims Teams, or it can manage specialized functions within the Claims business unit. The primary functions include effective loss and expense management, employee development and succession planning, training, staffing, performance measurements and continuous improvement. Another critical function is to facilitate unit level strategies to support claims initiatives. The position also ensures compliance with all regulatory and statutory requirements as well as company technical and customer service Best Practices.
Job Duties
Ensure all claims within the unit meet or exceed quality and regulatory requirements. Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data. Ensure corrective actions are taken to correct deficiencies.
Recruit and develop people to accomplish #1. Effectively oversee/participate with management team in employee recruitment to ensure appropriate staffing. Identify and implement staff development and training needed to support an effective succession plan. Perform timely and responsive employee coaching and performance counseling.
Provide opportunities, support professional growth and expand staff responsibilities. Delegate authority to appropriate levels. Capitalize on capabilities of all employees and ensure decisions correlate with corporate and Claim Division goals.
Communicate corporate, unit, and team goals with direct reports. Monitor and reinforce behavior that furthers technical and customer service performance expectations. Continuously seek innovative approaches to address organizational issues.
Ensure effective communication by the unit management team with internal and external customers. Communicate and interact with a variety of individuals to address customer service issues in a prompt and professional manner
Prepare reports and statistical data on behalf of department regarding performance, cost, staffing, and resource allocation. Attend meetings, both intra and inter-department, to evaluate work product, case management system and overall administrative projects
Participate in committees and projects designed to enhance the organization’s goals and objectives.
Qualifications
Bachelors Equivalent combination of education and experience Preferred
7-9 years Claims handling and/or operations. Required
4-6 years Management/Supervisory Preferred
Advanced organizational and planning skills required.
Advanced oral and written communication skills required.
Advance interpersonal skills necessary
Ability to effectively lead change.
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
Chartered Property Casualty Underwriter - Insurance Institute of America Required
Travel Requirements
Occasional travel to off-site business meetings or conferences.
The starting pay range for this position is:
$120,500.00 - $160,800.00
Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
Remarkable benefits: • Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
Our mission is to Save Lives, Create Member Value & Deliver Exceptional Experiences. Proudly serving 66+ million Members
Industry
Consumer Services
Company size
5,001-10,000 employees
Founded
1902
LinkedIn followers
97,557
Our mission is to Save Lives, Create Member Value and Deliver Exceptional Experiences. Proudly serving 66+ million Members.
Disclaimer: http://bit.ly/1xDRY2k
How many Management & Leadership jobs are open in Providence, RI right now?
There are currently 355 open management & leadership positions in Providence, RI listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Providence, RI?
Companies currently hiring include Care New England, Domino's, Johnson & Wales University (JWU) - North Miami, Family Service of Rhode Island, Blue Cross & Blue Shield of Rhode Island, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Providence, RI?
Yes — 102 of the 355 open management & leadership positions offer remote or hybrid work (39 remote, 63 hybrid).
How do I apply for Management & Leadership jobs in Providence, RI?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.