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Part-time
Posted 9h ago
~10 hrs/week
Responsibilities
The Athletics Ticket Representative is responsible for processing ticket sales, managing will-call, and providing excellent customer service at home athletic events. They must ensure PCI compliance during cash transactions and assist guests with seating and online ticket purchases.
Requirements
Candidates should have prior experience in customer service, hospitality, or cash handling and possess basic proficiency in Microsoft Office. The role requires the ability to handle high-pressure situations and a willingness to learn NCAA and Ivy League ticketing protocols.
Full job description
Job Description:
Brown University Athletics is currently seeking candidates for the Athletics Ticket Representative. Located in Providence, Rhode Island, and a member of the Ivy League, our intercollegiate athletics program consists of 38 varsity teams with approximately 1,000 athletes who participate within the National Collegiate Athletic Association (NCAA-D1).
This part-time, 11-month seasonal position is responsible for selling tickets and will-call at various athletic events. Job duties and responsibilities include, but are not limited to:
Providing excellent customer service at home athletic events.
Process sales in AudienceView ticketing system.
Ensure PCI compliance with cash control process.
Managing complimentary tickets at will-call.
Scanning tickets and all-season passes.
Assisting guests with online ticket purchases at varied athletic events.
Assisting guests to their seats and/or reviewing their tickets to monitor access to reserved seats/hospitality sections.
Prior experience in customer service or hospitality industry.
Prior experience with event tickets or cash handling.
Ability to handle conflict and pressure and direct questions and complaints to the appropriate person.
Math skills to accurately calculate charges and make change in a high-pressure situation.
Requires knowledge of, or demonstrated ability to learn, specific ticketing protocols and rules pertaining to Ivy League and NCAA.
Possess a willingness and ability to support a diverse and inclusive environment.
Basic proficiency in Excel, Word, internet and email capabilities.
All division employees are required to demonstrate exemplary ethical conduct and conformance to NCAA rules and regulations; the duties of the position are to be performed in compliance with all NCAA, Ivy League rules and regulations; and any rules violations on behalf of themselves or any knowledge of violations within the division are to be reported to the compliance office and appropriate parties. Employees in coaching positions must receive annual rules education on NCAA legislation related to recruiting by the compliance office and maintain current AED/CPR and First Aid certification (certification is available at no cost through the Division).
All offers of employment are contingent upon successful completion of a background check and education verification satisfactory to Brown.
The designated Position Work Location for each position determines the approved modality of work. Positions are classified based on the operational and business needs of the department and may be designated as on-site, hybrid, or remote.
Employees with a designated position work location as remote must reside and perform their work in a state where Brown University is registered to do business. Brown University is a registered employer in the following states: Rhode Island, California, Colorado, Connecticut, Florida, Maryland, Massachusetts, New York, New Hampshire, New Jersey, North Carolina, Washington, D.C.
Please note that to be considered for a staff position at Brown University, you must submit a separate application for each position you wish to be considered for. Applications are reviewed only for the specific position to which they are submitted and are not automatically considered for future openings.
This position is not eligible for visa sponsorship.
Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law.
The Warren Alpert Medical School (formerly known as Brown Medical School, previously known as Brown University School of Medicine) is the medical school of Brown University, located in Providence, Rhode Island, United States. Established in 1811, the school was among the first in the nation to offer academic medical education. Today, Alpert Medical School is a component of Brown’s Division of Biology and Medicine, which also includes the Program in Biology. Together with the Medical School’s seven affiliated teaching hospitals, the Division attracts over $300 million in external research funding per year.
The fourth most selective medical school in the United States, Brown's Alpert Medical School earned rankings of twenty-fourth for primary care education and thirty-first for research in the 2014 U.S. News & World Report rankings. Graduates of Alpert Medical School are accepted into competitive residency programs and leading medical centers.
The Warren Alpert Medical School (formerly known as Brown Medical School, previously known as Brown University School of Medicine) is the medical school of Brown University, located in Providence, Rhode Island, United States. Established in 1811, the school was among the first in the nation to offer academic medical education. Today, Alpert Medical School is a component of Brown’s Division of Biology and Medicine, which also includes the Program in Biology. Together with the Medical School’s seven affiliated teaching hospitals, the Division attracts over $300 million in external research funding per year.
The fourth most selective medical school in the United States, Brown's Alpert Medical School earned rankings of twenty-fourth for primary care education and thirty-first for research in the 2014 U.S. News & World Report rankings. Graduates of Alpert Medical School are accepted into competitive residency programs and leading medical centers.