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Full-time
bachelor degree
Paid time off, Caregiver leave, Parental leave, Volunteer leave, Health insurance, 401(k) match
Posted 5d ago
~40 hrs/week
Responsibilities
The Manager of Field Services will build and lead a global organization to ensure world-class installation, commissioning, and lifecycle support for mission-critical customers. This role involves establishing operational strategies, managing service partner networks, and driving continuous improvement to meet safety, quality, and financial objectives.
Requirements
Candidates must have a bachelor's degree in Engineering, Operations, or a related field and at least seven years of progressive leadership experience in field service or industrial operations. Strong operational expertise, the ability to lead cross-functional teams, and experience with mission-critical infrastructure or HVAC systems are required.
Full job description
Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
As part of HVAC Cooling, SPX Cooling Technologies is a leader in high quality industrial HVAC equipment used to cool large facilities like hospitals, data centers, and power plants. With cooling towers, fans, and refrigeration units, companies rely on brands like Marley, Recold, and SGS to provide comfort and mission critical and industrial cooling solutions.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact.
The primary purpose of the Manager, Field Services, is to build and lead SPX Cooling's global Data Center Field Services organization, ensuring world-class installation, commissioning, warranty, lifecycle service, and aftermarket support for hyperscale and mission-critical customers. This role establishes the operational strategy, technical capabilities, service partner network, and field execution processes necessary to support the rapid growth of the data center business while delivering exceptional customer experience.
The incumbent partners closely with Sales, Engineering, Product Management, Quality, Operations, and Supply Chain to ensure successful project execution from installation through warranty support. This role develops scalable field service capabilities, standardizes processes, drives continuous improvement, and ensures field operations consistently meet customer, quality, safety, and financial objectives. Success requires strong operational leadership, technical expertise, customer focus, and the ability to build high-performing teams that support a rapidly growing global business.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
Build and lead a scalable Field Services organization supporting installation, commissioning, warranty, and lifecycle service activities.
Develop workforce planning, staffing strategies, and service partner capabilities to support global business growth.
Establish standardized installation, commissioning, warranty, and field service processes that deliver consistent, high-quality execution.
Ensure field operations comply with customer, safety, regulatory, and quality requirements.
Lead warranty response activities and coordinate cross-functional resolution of complex technical issues.
Partner with Engineering and Quality to identify root causes and implement corrective and preventive actions.
Develop technician training, certification, and third-party service partner qualification programs.
Establish field service KPIs and performance reporting to improve productivity, responsiveness, quality, and customer satisfaction.
Build strong relationships with customers, contractors, commissioning agents, and internal stakeholders during critical project deployments.
Collaborate with Commercial, Product Management, Engineering, Manufacturing, and Operations to continuously improve field execution and customer experience.
Support the expansion of preventative maintenance, lifecycle service offerings, and aftermarket growth initiatives.
Lead continuous improvement initiatives that enhance operational effectiveness while reducing cost and improving customer outcomes.
What we are looking for (Required/Ideal Experience, Skills, Education)
We each bring something to the table, and we are looking for someone who has:
PERFORMANCE MEASURES
Successful execution of installation, commissioning, and warranty activities.
Customer satisfaction and field service responsiveness.
First-time quality and reduction of warranty-related issues.
Technician productivity and utilization.
Development of scalable field service capabilities.
Service partner performance and certification.
Continuous improvement and operational efficiency.
PEOPLE LEADER COMPETENCIES
Customer Focus
Strategic Leadership
Building Effective Teams
Coaching and Developing Others
Driving Results
Planning and Organizing
Cross-Functional Collaboration
Continuous Improvement
Building Trust
Change Leadership
Communication
Problem Solving
EDUCATION/EXPERIENCE
Bachelor's degree in Engineering, Operations, Construction Management, Business, or related field, or equivalent experience.
Seven or more years of progressive leadership experience in field service, commissioning, industrial equipment, construction, manufacturing, or mission-critical operations.
Demonstrated success leading field service organizations and third-party service providers.
Experience developing scalable operational processes and service delivery models.
Experience supporting data centers, mission-critical infrastructure, HVAC, cooling systems, industrial equipment, or similar technical products preferred.
Experience supporting hyperscale customers or large capital equipment deployments preferred.
CERTIFICATION/OTHER SKILLS AND ABILITIES
Proficiency in Microsoft Office
Strong leadership, communication, and organizational skills.
Excellent problem-solving and decision-making abilities.
Ability to influence and collaborate across multiple functions.
Lean, Six Sigma, or continuous improvement experience preferred.
Knowledge of commissioning, reliability engineering, warranty operations, or aftermarket service strategies preferred.
Ability to travel approximately 30–50%, including customer sites.
PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Occasionally lifting up to 50 pounds
Bending/stooping about five percent of the time
Keyboarding/typing
Ability to effectively read from a computer screen and/or a paper copy
Ability to handle a large volume of work and perform multiple tasks in a fast paced environment
Ability to effectively verbally communicate
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Office environment with varying degrees of noise levels
May work outside and may be exposed to bad weather, heat, and/or excessive noise
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
Creating infrastructure solutions for a smarter, more productive future.
Industry
Industrial Machinery Manufacturing
Company size
1,001-5,000 employees
Founded
1912
Headquarters
Charlotte, North Carolina
LinkedIn followers
41,569
Total funding
$500M
ABOUT SPX
SPX Technologies is a supplier of highly engineered products and technologies, holding leadership positions in the HVAC and detection and measurement markets. Based in Charlotte, North Carolina, SPX Technologies has approximately 4,400 employees in 15 countries. SPX Technologies is listed on the New York Stock Exchange under the ticker symbol “SPXC.”
Global Headquarters | 6325 Ardrey Kell Road Suite 400 | Charlotte, North Carolina 28277 | United States
Offices: 6325 Ardrey Kell Rd, Suite 400, Charlotte, North Carolina 28277, US
HardwareHeating, Ventilation, and Air Conditioning (HVAC)IndustrialManufacturing
How many Management & Leadership jobs are open in Overland Park, KS right now?
There are currently 634 open management & leadership positions in Overland Park, KS listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Overland Park, KS?
Companies currently hiring include Domino's, Great Clips Inc., SPX Technologies, T-Mobile, QTS Data Centers, among others. Browse the listings above to see every active employer.
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