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Full-time
bachelor degree
Competitive compensation, Career development opportunities
Posted 4d ago
~40 hrs/week
Responsibilities
The Lead, Product Management defines, prioritizes, and delivers technology solutions for the company's gaming business to drive revenue and operational efficiency. This role manages the product backlog from ideation through delivery while ensuring alignment with strategic business goals and technical scalability.
Requirements
Candidates must have a bachelor's degree in a relevant field and at least 5 years of experience in product delivery roles. Proficiency in Agile methodologies and experience managing product backlogs in complex enterprise environments are required.
Full job description
Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.
The Royal Caribbean Group’s IT Shipboard Onboard Revenue Team has an exciting career opportunity for a full time Lead,Product Management reporting to the Sr.Lead, Product Management.
The position is onsite and based in Miramar, Florida.
The position is also not eligible for work authorization sponsorship.
Position Summary:
The Lead, Product Management - Gaming Technology is responsible for defining, prioritizing, and delivering technology solutions that support Royal Caribbean Group's casino and gaming business, a $2B revenue operation spanning slots, tables, arcade, bingo, casino cage and cashless systems, player tracking, and emerging gaming experiences.
This role serves as the voice of the customer by translating strategic objectives into a prioritized product backlog that delivers measurable business value. The Lead, Product Management works closely with Casino, Digital and eComm Product Management, Engineering, Architecture, Operations, and business stakeholders to ensure technology solutions align with organizational goals and improve guest, crew, and operational experiences.
The Lead, Product Management owns the product backlog from ideation through delivery, drives MVP definition, manages priorities across competing stakeholder needs, and ensures solutions deliver intended outcomes while maintaining platform scalability, reliability, and long-term product health.
Role Context & Business Impact
Gaming Technology products are core enablers of the gaming experience, operational efficiency, and growth objectives across Royal Caribbean Group. The Lead, Product Management ensures strategic investments are translated into actionable product increments that improve revenue generation, guest engagement, operational performance, and data-driven decision making.
This role bridges business strategy and technical execution, partnering across product, engineering, operations, compliance, and commercial teams to deliver capabilities that support fleet modernization, data visibility, player engagement, and digital transformation initiatives. The Product Owner plays a critical role in maximizing return on technology investments through effective prioritization and delivery of high-value features.
Essential Duties and Responsibilities:
Product Strategy & Roadmap Execution
Partner with Product Management to understand business objectives, customer needs, and strategic priorities.
Translate business goals into product roadmaps, objectives, and measurable outcomes.
Support development and execution of gaming technology product strategies aligned with departmental and enterprise roadmaps.
Identify opportunities to improve guest experiences, operational efficiency, and revenue performance through technology innovation.
Product Backlog Ownership
Own, maintain, and prioritize product backlogs based on business value, customer impact, risk, and technical considerations.
Define and document epics, features, user stories, and acceptance criteria.
Ensure backlog items are sufficiently refined and understood to support delivery planning and estimation.
Drive MVP and proof-of-concept definitions to validate product hypotheses and business outcomes.
Agile Delivery & Execution
Collaborate with engineering teams during sprint planning, backlog refinement, reviews, and retrospectives.
Provide ongoing product direction and clarification throughout development cycles.
Review completed work and accept or reject deliverables based on defined acceptance criteria.
Measure feature adoption and business outcomes to ensure delivered solutions meet intended objectives.
Stakeholder Engagement & Collaboration
Serve as the primary liaison between business stakeholders and delivery teams.
Facilitate communication and alignment across Product, Engineering, Architecture, Infrastructure, Security, and Operations teams.
Conduct demonstrations, reviews, and milestone updates with stakeholders.
Manage cross-team dependencies and identify potential delivery risks and impediments.
Product Performance & Continuous Improvement
Monitor product health, usage, adoption, reliability, and performance metrics.
Leverage data and stakeholder feedback to identify enhancement opportunities.
Drive continuous improvement of products, processes, and customer experiences.
Remain current on gaming technology trends, operational needs, and emerging industry capabilities.
Qualifications:
Education
Bachelor’s degree in Computer Science, Information Technology, Business, Hospitality Management, or a related field, or equivalent experience.
Preferred experience in Gaming, Offer & Reward Platforms, Player Experience, and/or Cruising a plus
Experience
5+ years of experience as a Product Owner, Product Analyst, Business Analyst, Product Manager, or related product delivery role.
Experience working within Agile software development environments.
Experience managing product backlogs and delivering software products through multiple release cycles.
Experience collaborating with both business and technical stakeholders in complex enterprise environments.
Skills
Strong stakeholder management and communication skills.
Ability to balance strategic thinking with execution-focused delivery.
Strong analytical and problem-solving capabilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong facilitation and consensus-building skills.
Technical / Functional Skills
Experience with Agile methodologies, product management frameworks, and backlog management practices.
Proficiency with Jira, Confluence, and related Agile delivery tools.
Understanding of software development lifecycle processes and enterprise technology environments.
Ability to interpret technical requirements and translate business needs into actionable delivery plans.
Experience leveraging metrics and data to drive product decisions.
Leadership / Behavioral Competencies
Customer-focused mindset with a passion for improving guest and crew experiences.
Strong collaboration and relationship-building skills.
Ability to influence without direct authority.
Demonstrates accountability, ownership, and commitment to results.
Comfortable operating in environments with ambiguity, complexity, and changing priorities.
Continuous learner who challenges assumptions and drives innovation.
Work Environment & Travel
Primarily based in Miramar; hybrid schedule aligned to team norms.
Occasional travel for Newbuild, Dry Dock, ship visits, or team collaboration as required.
Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Related keywords
Product ManagementGaming TechnologyAgileJiraConfluenceProduct BacklogMVPRoadmapStakeholder ManagementSoftware Development LifecycleDigital TransformationData AnalyticsHospitalityRevenue OperationsPlayer TrackingCashless Systems
At Royal Caribbean Group, we deliver unforgettable vacations to guests who trust us with life’s greatest moments. We build the best ships, and even better careers, all while doing the right thing. We are passionate. We are innovative. We are unstoppable. We open the world to our employees. Your journey is our journey — chart your own course. Journey with us!
Our culture: What sets the Group apart is the multicultural environment we create with employees from over 126 countries. We cultivate a workplace where employees feel they can be themselves, are appreciated because of their differences and are empowered to become part of the fabric of the Group. We have been repeatedly recognized by the Ethisphere Institute as one of the World’s Most Ethical Companies. For us, it’s a simple three-word phrase: Make good choices. Our employees have a commitment to compliance, doing the right thing and integrity.
Our brands: Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean, Celebrity Cruises, and Silversea. Royal Caribbean Group is also a 50% owner of a joint venture that operates TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet traveling to more than 800 destinations worldwide.
Our promise: We deliver the best vacation experiences, responsibly. Every one of our values and actions flows from this promise. To operate the safest ships on the seas. To protect the oceans we sail. To put people and communities first in everything we do.
Link to the careers page: https://careers.royalcaribbeangroup.com/
Offices: Royal Caribbean Group 1050 Caribbean Way Miami, Miami, Florida 2312, US
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