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Lead and develop a team of Member Support Consultants to achieve sales and retention targets. Oversee front desk operations to ensure an exceptional member experience and drive club growth.
Requires a proven background in sales and customer service with a track record of achieving KPIs. Must have experience leading teams and hold current First Aid and CPR certifications.
Turn Energy into Growth - Lead a Sales Team That Inspires More People to Put Their Fitness First
The Opportunity
As a Membership Manager at Fitness First, you’ll lead a high-energy team of Member Support Consultants, creating the momentum that drives club growth and unforgettable member experiences.
This is a role that blends people leadership with performance. You’ll coach, mentor, and motivate your team to hit sales and retention targets while setting the tone for an exceptional member experience from the moment someone walks through the doors.
You’ll lead from the front, welcoming new members into the club, supporting existing members on their journey, and creating an environment where people feel energised, supported and excited to return.
Through strong leadership, clear direction and a passion for helping people succeed, you’ll build a confident, high-performing team that turns conversations into memberships and first visits into long-term fitness journeys.
Because when the right team creates the right energy, more people find the motivation to put their fitness first.
Key Responsibilities
Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets
Drive member growth through acquisition, integration, and proactive retention strategies
Oversee front desk operations and set the standard for exceptional member service
Monitor performance, set goals, and provide training to ensure consistent team success
Support recruitment, onboarding, and development of Member Support Consultants
Collaborate with club and regional leaders to deliver membership growth initiatives
About You
Proven background in sales and customer service, with a track record of achieving KPIs
Strong understanding of the sales cycle and customer retention strategies
Experience leading, mentoring, or motivating a team to achieve goals
Confident using business systems and reporting tools
Current First Aid and CPR certification (WWCC may be required depending on state)
What we can offer you:
A career in fitness is anything but ordinary. At Fitness First, the work you do every day has real impact - helping people feel stronger, more confident and more energised in every part of their lives.
In return, we make sure you’re supported to grow, succeed and enjoy the journey.
You’ll enjoy:
Base salary + uncapped commission, with realistic earnings of $80K+
A complimentary Platinum Fitness First membership
Anniversary leave and an additional gym membership for friends or family through our Recognition for Service Awards
Being part of a high-energy team that celebrates wins, backs each other and thrives on helping members achieve incredible results
Clear pathways into leadership, with opportunities to grow your career across Fitness & Lifestyle Group - Asia Pacific’s largest diversified fitness group and its leading fitness brands
A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.
As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.
Fitness First, Australia, is proud to be part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand.
Please click 'Apply' to submit a resume and cover letter that details your experience, attributes and achievements.
Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.
FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.
We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.
Leading the way in fitness, health, and wellness with a portfolio of globally recognised brands across Asia Pacific.
Fitness & Lifestyle Group (FLG) is the largest corporately owned fitness, health, and wellness company in the Asia–Pacific, headquartered in Australia. We exist to help people live healthier, more active lives through world-class gyms, health clubs, and boutique fitness experiences. Our portfolio includes industry leaders Fitness First Australia, Goodlife Health Clubs, Zap Fitness, Jetts New Zealand, Jetts Thailand, and Barry’s in Sydney, Melbourne, and Singapore. With 330+ clubs across Australia, New Zealand, and Southeast Asia, we combine global expertise with local insight to lead the industry in member experience, personal training, group fitness innovation, and results.
Offices: 176 Montague Rd, South Brisbane, Queensland 4101, AU
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