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City of Westminster, England, United Kingdom • Hybrid
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Develop and manage the operational infrastructure, systems, and planning frameworks for creative engagement programmes across London and Greater Manchester. Lead on governance, project management, and financial oversight to ensure sustainable and scalable delivery of community-focused initiatives.
Requires extensive experience in improving operational systems, managing budgets, and leading complex projects. Candidates must possess strong analytical skills, CRM proficiency, and the ability to influence multidisciplinary teams through organizational change.
Salary: Up to £45,000 per annum
Location: Greater Manchester or London, with some travel between both locations
We're looking for an experienced Operations & Planning Manager to play a key role in shaping the future of ENO Engage's ambitious programme of creative engagement across London and Greater Manchester. Working closely with the Director of ENO Engage and departmental leaders, you'll develop the systems, processes and planning frameworks that enable high-quality programmes to be delivered effectively, sustainably and at scale.
This is a newly created role and an exciting opportunity to establish the operational infrastructure that supports a growing department working across communities, schools, health settings and cultural partnerships. You'll lead on operational planning, governance, project management and financial oversight, helping to ensure teams can focus on delivering meaningful creative experiences and achieving positive outcomes for participants.
Working across a diverse portfolio of programmes, you'll bring structure, consistency and continuous improvement to the department's ways of working, while building strong relationships with colleagues and stakeholders. You'll play a pivotal role in supporting organisational growth, improving efficiency and embedding sustainable systems that will have a lasting impact on ENO Engage's work.
If you're a highly organised and proactive operational leader with experience of planning, project management and developing effective systems, and you're excited by the opportunity to support ambitious creative and community-focused programmes, we'd love to hear from you.
Experience improving operational systems, processes or organisational ways of working
Strong analytical skills and confidence working with operational data
Strong project management experience
Experience of developing planning frameworks, reporting systems or operational processes
Experience managing multiple priorities within a complex environment
Experience managing budgets and financial reporting
Experience working with CRM databases
Excellent organisational and analytical skills with strong attention to detail
Excellent written and verbal communication skills
Ability to build effective relationships across multidisciplinary teams
Ability to influence and support colleagues through organisational change
Commitment to equity, diversity, inclusion and accessibility
Please see our recruitment pack for full details of the role.
Application deadline: 5pm, Sunday 16 August 2026
1st Interviews: Thursday 27 August 2026
2nd Interviews: Thursday 3 September 2026
Reasonable adjustments: If you require any reasonable adjustments for the application or interview process, please contact [email protected]
Feedback: Due to the high volume of applications we receive, we are only able to provide individual feedback to those candidates who reach the interview stage
English National Opera is an Equal Opportunities employer, and we strive to create an inclusive working environment that reflects the diverse communities we serve. As we work to address underrepresentation in our workforce, we particularly encourage potential candidates from underrepresented groups and communities to apply, including those from global majority backgrounds and/or with protected characteristics, including race, disability, sexual orientation, gender reassignment and religion and belief. We will provide appropriate support for candidates with access requirements if they identify as disabled. This includes during the application process and through candidate assessment stages.
English National Opera is the national opera company dedicated to creating extraordinary encounters with opera, on stage and beyond. We believe in opera as a force for good, supporting lifelong learning, creative development and wellbeing through our ENO Engage programme, which connects people of all ages and backgrounds with the art form. From performances at the London Coliseum and in Greater Manchester, to work in schools, communities and public spaces across the country, we’re committed to reaching and reflecting the full diversity of our nation.
Offices: St Martin's Lane, London, England WC2N 4ES, GB · 165 Broadhurst Gardens, London, England, GB
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