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Business Operations Manager - Product, Data Insights & Reporting
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Senior$300M raised
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Full-time
25 days holiday, Company pension, Annual bonus scheme, On-site gym, Medicash scheme, Flexible benefits
Posted 14d ago
~40 hrs/week
Responsibilities
The Senior E-commerce Executive will lead the delivery of trading initiatives and optimize website performance across distribution platforms. They will also manage the trading calendar, analyze commercial metrics, and mentor junior team members.
Requirements
Candidates must have proven experience in an e-commerce or trading role within a fast-paced commercial environment. Strong commercial awareness, proficiency in Google Analytics, and excellent stakeholder management skills are required.
Full job description
Summary
Cavu
Senior Ecommerce Executive
Hybrid (2 days per week in the office)
Permanent
About Cavu
For airports, for partners, for people. We are Cavu.
At Cavu, our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody — from the smallest ideas to the biggest transformations. Every day is an opportunity to create better travel experiences.
From our revenue-accelerating single-platform technology, Propel, through to our world-class hospitality venues including 1903 and Escape Lounges, our solutions make travel smoother for passengers and more profitable for our clients and partners.
We know that to bring your best ideas, you need the space to think, the support to grow, and the freedom to be your authentic self. Whether you're working from our offices, from home, in our lounges, or on the road, we provide an environment where you can create, innovate, and help transform airport travel.
Together, we can reach new heights. Together, we are Cavu.
About the Role
We're looking for a commercially minded Senior Ecommerce Executive to play a key role in delivering our ecommerce trading strategy across our distribution websites.
This is an exciting opportunity for an experienced Ecommerce or Trading Executive who's ready to take the next step in their career, combining hands-on trading with greater ownership, influence and leadership.
Working closely with the Trading Manager and wider Ecommerce team, you'll lead the delivery of key trading initiatives, optimise website performance, and use customer, commercial and market insight to drive profitable growth. You'll also champion best practice across the team, support the development of junior colleagues and take ownership of projects that directly contribute to our business plan.
If you enjoy solving problems, making commercially driven decisions and collaborating with teams across Marketing, Product, Tech and Analytics, this is a fantastic opportunity to make a real impact within a fast-paced ecommerce environment.
Key Responsibilities
Support the delivery of the ecommerce trading strategy, driving revenue growth across our distribution websites.
Own the execution of the trading calendar, including merchandising, promotional activity and pricing strategies.
Lead key ecommerce projects, ensuring successful delivery against commercial objectives and business plan targets.
Monitor website performance, customer behaviour and trading metrics, identifying opportunities to improve conversion, revenue and customer experience.
Analyse commercial performance and competitor activity, using insight to recommend and implement trading improvements.
Build strong relationships with Marketing, Product, Technology and other key stakeholders to deliver successful campaigns.
Champion ecommerce best practice, helping to develop team processes, governance and ways of working.
Support and mentor junior team members while acting as a trusted deputy for the Trading Manager when required.
What We Need From You
Proven experience in an Ecommerce or Trading role within a fast-paced commercial environment.
Strong commercial awareness, with the ability to interpret trading performance and turn insight into action.
Experience managing ecommerce trading calendars, merchandising activity and promotional campaigns.
Confident using tools such as Google Analytics (GA4), content management systems and behavioural insight platforms such as Contentsquare or similar.
Excellent stakeholder management and communication skills, with experience working across multiple business functions.
A proactive, curious and solutions-focused mindset with the confidence to challenge, investigate and continuously improve performance.
Comfortable working with data to support commercial decisions, with strong Excel skills and experience using BI tools being advantageous.
What's In It For You
25 days holiday, increasing with service (up to 28)
Option to buy up to 10 extra days + 4 flexible bank holidays
10% company pension
Annual bonus scheme
On-site gym
MediCash scheme
A range of flexible benefits and discounts, including up to 50% off Cavu products such as Escape Lounges and Airport Parking
Rail and retail discounts
2 paid volunteering days per year
Access to health & wellbeing events, ID&E activities, and learning opportunities
Formal and informal development options, including mentoring programmes and learning grants
Enhanced parental leave (T&Cs apply)
Equal Opportunities and Reasonable Adjustments
We're building something brilliant at Cavu: a diverse team of people who reflect the global customer base we serve. We're proudly part of MAG, and together we're on a mission to be number one in our industries — and that takes talent in all its forms.
Whether this is your first role or your next big step, we want to hear from you, even if you don't think you tick every box. What matters most is what you bring.
We're proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know — we're committed to helping you perform at your best.
Our Colleague Communities play a big part in that journey, including Women's Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the Cavu Global ID&E Affinity Group.
Manchester Airports Group is the largest UK airport operator for Manchester, London Stansted and East Midlands Airports.
Industry
Airlines and Aviation
Company size
5,001-10,000 employees
Founded
2001
Headquarters
Manchester
LinkedIn followers
58,962
Total funding
$446M
Manchester Airports Group (MAG) is the UK’s largest airports group. Collectively, MAG owns and operates three UK airports – Manchester, London Stansted, and East Midlands – alongside digital travel services business, CAVU.
Last year 54m passengers flew through our airports, and we contributed more than £8bn to the UK economy. MAG directly employs 7,000 people and supports more than 40,000 jobs across the supply chain.
We understand airports and air travel better than anyone. Our impact spans the length of the UK, with around 70% of the population living within a two-hour journey of a MAG airport. By working with a wide range of airlines to forge long-term partnerships that maximise the choice and value available to passengers, we have grown a large route network that connects people and businesses to the globe.
Looking ahead, we are ambitious and focused on making the future of travel better. We are investing in our airports to launch new routes, and give our passengers the best experience. In CAVU, we are using MAG’s decades of aviation experience and industry-leading consumer insights to revolutionise airport travel. And, running through everything we do, we are working confidently towards a sustainable future and achieving net zero for aviation by 2050.
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