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Responsible for the opening, trading, and closure of the venue in the absence of management. Ensures high standards of housekeeping, customer service, and adherence to health and safety and responsible gambling procedures.
Requires experience in retail, hospitality, or the gambling sector with strong cash handling skills. Candidates must be flexible to work a rota including weekends and bank holidays.
It's fun to work in a company where people truly BELIEVE in what they're doing!
Please come and work for us
We're committed to bringing passion and customer focus to the business.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights?
Then read on!
Position: Keyholder (nights) - Fulham
Hours Per Week: 40 hours per week
Pay Rate: £13.60- £15.10 per hour
Night Rate: £15.10 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
As a Keyholder, you will be working for one of the largest and most respected brands in High Street gaming and will hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.
MERKUR Casino UK Ltd is part of the MERKUR Group (formally the Gauselmann Group), one of Europe’s leading gaming and entertainment companies. Headquartered in Germany, the group operates Internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia.
MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.
Have we got your attention?
We are looking for someone who is flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.
Experience working in a similar role in retail, hospitality or gambling sector.
Keen to learn and progress
Eager to support the training of others
Be a role model for the team
Experienced in cash handling
Industry and compliance training will be given
What’s in it for you?
28 days holiday (including Bank Holidays)
Quarterly Bonus Scheme
Excellent Career Progression Opportunities
Contributory Pension Scheme
Life Assurance
Discounts with high street retailers and restaurants through our benefits portal
Employee assistance programme
To take full responsibility for the opening, trading and closure of the venue in the absence of the Venue Manager/ Assistant Manager.
To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
To issue customers with change as required and to control any personal float allocated, in accordance with company procedures.
To assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
To payout for machine faults in line with Company procedures when authorised to do so by the Venue/Duty Manager.
To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue and reporting this behaviour to the Venue Manager.
To ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.
To assist with any administration as required to 100% accuracy.
To help ensure that promotions run smoothly and are a success.
To ensure that customer service is carried out in line with company standards and results in "customer delight".
To ensure that customer complaints are brought to the attention of a member of management as quickly as possible.
To maintain a high standard of personal presentation ensuring the Company’s dress code is always adhered to.
To promote awareness of Responsible Gambling strategies and procedures.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
MERKUR Casino UK, formerly Praesepe, operate 220 MERKUR Slots venues, 3 MERKUR Bingo clubs & 3 FECs.
MERKUR Casino UK, known formerly as Praesepe, is one of Europe’s largest and most experienced gaming organisations operating over 230 MERKUR Slots venues, 1 MERKUR Bingo club, 1 MERKUR Casino and 1 Family Entertainment Centre. In October 2012, Praesepe was acquired by the Gauselmann Group which is a family-led international business and one of the two largest manufacturers in the European gaming machine industry. Gauselmann group employs over 8,000 staff worldwide and trades in 50 countries. MERKUR Casino UK is based in Milton Keynes, Buckinghamshire and employs over 1600 people across our gaming venues and support centre.
Offices: Matrix House, Second Floor, Milton Keynes, North Fourth Street MK9 1NJ, GB
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