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The Store Manager is responsible for leading a retail team to achieve sales targets and maintain high operational standards. Key duties include coaching staff, managing stock, and ensuring an exceptional customer experience.
The ideal candidate is an experienced retail manager with a proven track record of motivating teams and driving results. Applicants must be aged 18+ and possess strong operational knowledge and emotional intelligence.
Retail Store Manager – IQOS
Location: Westfield White City, London
Salary: £36,500
Contract: Permanent
Hours: 40 hours per week
Benefits: Competitive salary, performance-related monthly store bonus, pension
Please note: Applicants must be aged 18+ due to the nature of the product.
We’re looking for an experienced leader who can inspire a team, drive operational excellence, and deliver outstanding store performance. If you excel at coaching, motivating, and developing staff while achieving ambitious sales targets, this is the role for you.
IQOS is a global innovation from Philip Morris International, designed to offer adult smokers a better alternative to traditional cigarettes. Instead of burning tobacco, IQOS heats specially designed tobacco units, delivering the taste and satisfaction of tobacco with significantly reduced levels of harmful chemicals.
With a mission to create a smoke-free future, IQOS combines cutting-edge technology with expert retail experiences to educate and guide adult smokers towards a modern alternative to smoking.
As Retail Store Manager, you will have full responsibility for your store’s performance, leading your team to deliver exceptional results in sales, service, and operational standards.
Lead, coach, and develop a retail team, setting clear performance expectations and delivering ongoing feedback
Drive sales performance and ensure the store achieves or exceeds targets
Oversee all operational aspects of the store including stock management, reporting, cash handling, and opening/closing procedures
Implement strategies to improve store efficiency, customer experience, and team engagement
Maintain high product knowledge and ensure your team is fully trained and confident in communicating IQOS features
This is a leadership-focused role, with full training and support provided to help you succeed.
The ideal candidate is a professional Retail Store Manager who:
Excels at leading, motivating, and developing a high-performing team
Is results-driven and accountable for achieving store targets
Has strong operational knowledge and experience managing all aspects of a retail
Demonstrates strategic thinking and problem-solving skills
Is customer-focused, enthusiastic, and passionate about delivering excellence
Builds strong relationships with team members and stakeholders
Has high emotional intelligence and inspires confidence in others
· Screening call
· 1st stage Virtual Interview
· 2nd stage in person Interview in Hammersmith
Take the next step in your retail management career and join us as a Store Manager at Westfield White City.
We help retailers deploy pilots and experiments with turnkey solutions, evolving your physical store of the future.
We work with retailers to remove the risk of experimentation with turnkey solutions, allowing them to enhance customer experiences and build stores of the future. Agile Retail brings stores fit for the next evolution of retail with cost-efficient strategies that work. Built around our core offerings of Property, Build, Staffing, Logistics and Trading we offer flexible and comprehensive solutions that enable dynamic experimentation without the risk of failure or losses. Speak to our experts to understand how we can support your brand.
Offices: 24/25 The Shard Quarter, London, GB
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