Specialist, H&B Customer Service Process/Systems (Order to Cash)
Leiden, South Holland, Netherlands · Hybrid
Mid level$1.0B raised
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Regional Manager, Project Management - Europe & APAC
Leiden, South Holland, Netherlands · On-site
Senior
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Leiden, South Holland, Netherlands · On-site
Senior$6.5B raised
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Leiden, South Holland, Netherlands · On-site
Mid level
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Serve as the subject matter expert for SAP OTC systems while driving process improvements and system enhancements. Provide advanced support to customers, manage integrations, and ensure data integrity across global and regional teams.
Requirements
Requires a bachelor's degree and at least three years of experience in customer service or supply chain. Candidates must possess strong knowledge of SAP OTC, excellent analytical skills, and effective communication abilities.
Full job description
Job Summary
Ready to become the SAP OTC subject matter expert for a global organization while leading process improvements, system enhancements, and cross-functional engagement?
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.
Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.
This is a hybrid role based out of our office in Leiden, Netherlands. Join a collaborative, innovative, and solution-oriented team where your expertise contributes to meaningful products used around the world. Your potential is our inspiration!
Serve as the internal subject matter expert for OTC systems, providing regional and global guidance, and expertise to stakeholders across the organization.
Where You'll Make a Difference
Provide advanced system support to internal and external customers. Troubleshoot issues and escalate to next level as needed
Support integrations for new clients including testing. It is important to understand how to test and make sure the changes made do not impact other data or processes (i.e., something else wasn’t broken while fixing the original problem)
Collaborate globally and regionally with other departments and suppliers
Act as the gatekeeper of subject matter ensuring approval processes, business procedures and data integrity/compliance are followed
Participate and contribute to process improvements - including workflows, documentation of process and procedures, etc
Train colleagues and new recruits on relevant updates and procedures. Individual one-on-one training, as well as presenting to a larger group
Drive continuous improvement and KPI's in OTC process
Collaborate with Regional Customer Service teams in identifying business needs which require process enhancements
What Makes You the Right Fit
Bachelor’s degree (no specific major field required)
+3 years' experience in Customer Service or Supply Chain
Knowledge of SAP OTC
Advanced knowledge of business processes and procedures
Strong business communication skills in English, with the ability to effectively engage and influence stakeholders at all levels of the organization.
Project management skills
Excellent analytical and quantitative skills
Highly collaborative and team player
Cross cultural awareness
How Would You Stand Out?
SAP OTC training and and proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
Six Sigma Certification
APICs Certification
Why Choose Us?
8% holiday allowance and a competitive annual bonus scheme (AIP) & Long-Term Incentive Plan (LTIP) for eligible roles
Individual Choice Budget (IKB), which can be used flexibly (e.g., additional vacation days or monthly payout)
25 vacation days plus additional ADV days
Commuting allowance (€0.23/km, up to 72 km one way) or full reimbursement of public transport (2nd class) OR lease car (role based)
Competitive pension scheme, company-paid disability insurance and enhanced parental leave
Access to an Employee Assistance Program (EAP) providing confidential wellbeing, financial, and personal support, along with employee resource groups and year-round activities such as workshops, sports events, volunteering, and social gatherings.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
At IFF, we make joy through science, creativity and heart. As the global leader in flavors, fragrances, food ingredients, health and biosciences, we deliver groundbreaking, sustainable innovations that elevate everyday products—advancing wellness, delighting the senses and enhancing the human experience.
With ~22,000 employees across 65 countries, more than 110 manufacturing facilities, 100 R&D centers and 33,000 customers worldwide, we turn possibilities into reality by redefining the limits of science and nature to create a more positive, sustainable future for all.
Visit us at www.iff.com to learn how our real-deal experts approach work with an entrepreneurial mindset, working lockstep to defy expectations and create industry-defining solutions that do more good for people and planet
Offices: 521 West 57th Street, New York, New York 10019, US · Shaheed Major Repon Katyal Marg, Gurgaon, Haryana 122001, IN · Seven Wells Street, Chennai, Tamil Nadu 600016, IN · 521 W 57th St, New York, NY 10019, US · Liebergerweg 72, Hilversum, North Holland 1221 JT, NL
FragrancesFlavorsResearch & DevelopmentResearchInsights and TrendsFragrance IngredientsFood TechnologynutritionNatural ingredientsFood science
How many Management & Leadership jobs are open in Leiden, Netherlands right now?
There are currently 64 open management & leadership positions in Leiden, Netherlands listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Leiden, Netherlands?
Companies currently hiring include Johnson & Johnson Innovative Medicine, Bristol Myers Squibb, Dirk van den Broek, Eurofins Viracor, AS Watson, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Leiden, Netherlands?
Yes — 26 of the 64 open management & leadership positions offer remote or hybrid work (0 remote, 26 hybrid).
How do I apply for Management & Leadership jobs in Leiden, Netherlands?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.