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Full-time
associate degree
Health and welfare benefits, 401(k) savings plan, Tuition reimbursement, Paid time off
Posted 10d ago
~40 hrs/week
Responsibilities
The Supervisor of Access Services manages daily operations and staff scheduling for the Access Services unit to ensure efficient revenue cycle performance. They are responsible for coaching team members, handling escalations, and maintaining high standards of customer service and financial accuracy.
Requirements
Candidates must possess an associate degree or at least two years of relevant work experience. Proficiency in medical terminology, insurance terms, and Microsoft Office is required, along with strong communication and leadership skills.
Full job description
About Us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
We serve faithfully by doing what's right with a joyful heart.
We never settle by constantly striving for better.
We are in it together by supporting one another and those we serve.
We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
Job Summary
The Supervisor of Access Services ensures efficient operations and customer service quality for the Access Services unit. This position serves as a resource to access and non-access staff regarding revenue cycle operations.
Essential Functions of the Role
Supervises daily activities of an assigned Access Services unit. Prepares and directs schedules to ensure appropriate staffing 24-7. Monitors attendance of team members and schedules breaks and shifts as necessary. Accountable for overseeing daily operations and workflows. Ensures customer and department satisfaction. Ensures timely follow-up and escalation recovery is performed.
Monitors all outbound and inbound team activities according to performance goals. Improves quality by evaluating processes and recommending changes.
Coordinates and enforces system policies, procedures, and productivity standards. Performs routine call quality reviews on recorded or live calls. Follows established procedures. Performs account research to assist with system-level initiatives or requests. Examples include customer complaints, incorrect estimates, and administrative write-offs. Immediately reports any performance, productivity, and behavioral issues regarding staff to management for review.
Monitors financial performance by ensuring financial conversations and collection attempts. Assists Access Services Director and Manager with adjusting staff to volumes.
Motivates and mentors team members to maintain a positive work environment. Creates and implements goals, action plans, and incentives to drive production results.
Performs call monitoring, coaching, training, and feedback and disciplining. Coaches, counsels and motivates employees.
Serves as a role model for staff in maintaining effective communication. This includes communication with employees, patients, guests, insurance companies, employers, doctors, and hospital personnel.
Acts as an information source to ensure resolution of customer inquiries and complaints. Handles escalations on an as needed basis.
Administers and handles escalation requests for system and Revenue Cycle policies. These include Cash Handling, Financial Assistance, Point of Service, Out of Network, Limited Plan, and Outpatient Valid Orders.
Participates in the hiring process and manages performance, recognition, and disciplinary actions. Assists with interviewing applicants, hiring, and performance reviews.
Key Success Factors
Requires knowledge of general insurance terms, including governmental and commercial payers. Requires basic knowledge of medical and coding terms.
Proficient typing and keyboarding skills. Basic computer skills and Microsoft Office.
Demonstrated ability to work autonomously.
Proven written and verbal communication skills.
Works unsupervised and self-starter.
Proven ability to problem-solve, perform critical thinking.
Requires excellent listening and communication skills, and professional telephone etiquette.
Maintain a professional demeanor in stressful and emotional environments. This includes crime, behavioral health, suffering patients, and life or death situations.
Must exhibit high empathy and communicate well with patients and families during trauma. Demonstrate exceptional customer service skills.
Ability to maintain patient confidentiality in accordance with HIPPA guidelines.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
QUALIFICATIONS
EDUCATION - Associate's or 2 years of work experience above the minimum qualification
EXPERIENCE - 2 Years of Experience
Related keywords
Access ServicesRevenue CycleHealthcareSupervisionStaffingCustomer ServiceInsuranceMedical CodingHIPAAFinancial AssistanceCash HandlingPerformance ReviewsTrainingCoachingMicrosoft OfficeEmergency Department
With us by your side, there's no stopping you. It's why we're creating a new kind of healthcare at Baylor Scott & White. And we're just getting started.
As the largest not-for-profit health system in the state of Texas, Baylor Scott & White promotes the health and well-being of every individual, family and community it serves. It is committed to making quality care more accessible, convenient and affordable through its integrated delivery network, which includes the Baylor Scott & White Health Plan, Baylor Scott & White Research Institute, the Baylor Scott & White Quality Alliance and its leading digital health platform — MyBSWHealth.
Through 52 hospitals and more than 1,300 access points, including flagship academic medical centers in Dallas, Fort Worth and Temple, the system offers the full continuum of care, from primary to award-winning specialty care. Founded as a Christian ministry of healing more than a century ago, Baylor Scott & White today serves more than three million Texans.
For more information visit: BSWHealth.com.
Offices: 3500 Gaston Ave, Dallas, Texas 75246, US
OrthopedicsGastroenterologyWomen's HealthHospitalHealthcare SystemHealthcare ProviderPrimary CareCardiologyOncologyImaging and Radiology
How much do Management & Leadership jobs in Irving, TX pay?
Based on 733 listings with disclosed salaries, most management & leadership jobs in Irving, TX pay between $53k–$189k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Irving, TX right now?
There are currently 1,687 open management & leadership positions in Irving, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Irving, TX?
Companies currently hiring include Citi, McKesson Canada, 7-Eleven, Gartner, CEC, among others. Browse the listings above to see every active employer.
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