Job Overview & Responsibilities The Lead Patient Access Coordinator (Lead PAC) serves as an advanced front-office operations role within high-volume clinics (90+ visits/day) requiring onsite leadership, operational overs…
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$20/hr–$22/hr
Full-time
high school
Professional Development Opportunities, Clinical Education, Mentorship Opportunities
Posted 60d ago
Apply by Jul 13
~40 hrs/week
Responsibilities
The Lead Patient Access Coordinator manages front-office operations in high-volume clinics, overseeing workflow execution and performance coaching for other coordinators. They perform standard check-in/out duties while partnering with leadership to optimize scheduling and ensure operational compliance.
Requirements
A high school diploma is required, with a preference for 2+ years of healthcare front office experience. Candidates must possess strong communication skills and proficiency in EMR and scheduling platforms.
Full job description
Job Overview & Responsibilities
The Lead Patient Access Coordinator (Lead PAC) serves as an advanced front-office operations role within high-volume clinics (90+ visits/day) requiring onsite leadership, operational oversight, and performance coaching for 3+ Patient Access Coordinators. The Lead PAC performs all core responsibilities of a Patient Access Coordinator while also ensuring workflow adherence, operational accuracy, schedule optimization, and team development in partnership with clinic and regional leadership.
Essential Functions
Perform all standard Patient Access Coordinator duties, including check-in, check-out, documentation accuracy, POS collections, schedule management, and patient experience tasks.
Serve as the onsite front-office lead responsible for daily workflow execution, staffing awareness, and alignment with operational standards.
Provide real-time coaching, feedback, and training to Patient Access Coordinators to ensure adherence to PT Solutions expectations, behaviors, and standards.
Monitor schedule utilization, attainment, and visit volume and partner with clinicians to optimize daily and future scheduling performance.
Ensure completion of the Patient Check-in Checklist and maintain >98% compliance across all visits.
Escalate operational issues, patient concerns, and scheduling barriers to clinic leadership promptly and professionally.
Maintain daily readiness of the front office, lobby, and patient flow processes.
Support completion of compliance audits, documentation accuracy checks, and revenue-cycle aligned workflows such as insurance verification and authorization follow-up.
Provide coverage for PAC duties as needed, maintaining full competency in all front office responsibilities.
Leadership & Coaching Expectations
Model PT Solutions behaviors including professionalism, communication, reliability, collaboration, and a patient-first mindset.
Support development of PAC team capabilities through coaching, shadowing, and competency reinforcement.
Maintain 100% onsite presence, 5 days per week, providing consistent leadership coverage.
Ensure disciplined adherence to workflows, documentation standards, and operational compliance.
Partner with clinic and district leaders to address performance trends, staffing needs, and process improvement opportunities.
Qualifications & Pay Range
Required Skills & Abilities
Advanced communication and customer service skills.
Ability to multitask and prioritize in a fast-paced, high-volume environment.
Strong accuracy, attention to detail, and workflow discipline.
Ability to coach others and support team development.
Proficiency in Microsoft Office and comfort using multiple software systems.
Strong patient-centered mindset and conflict-resolution ability.
Required Credentials
High school diploma or equivalent required.
2+ years of PAC or comparable healthcare front office experience preferred.
Experience with EMR, scheduling platforms, and payment systems preferred.
Must meet all compliance, background check, and onboarding requirements.
Competencies
Patient Focus: Creates a welcoming, supportive, and professional experience for every patient.
Operational Accuracy: Ensures correct documentation, financial collection, and task completion.
Communication: Interacts clearly and professionally with patients, clinicians, and internal teams.
Team Collaboration: Supports clinic operations and contributes to a positive clinic environment.
Adaptability: Adjusts quickly to changes in schedules, patient needs, and workflow demands.
Reliability: Maintains consistent attendance, punctuality, and task follow-through.
Schedule
Full Time Mon-Fri (schedule varies)
Compensation
Pay Range: $20-$22/hr
(Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)
Company Overview
Expanding Access to Quality Care
At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.
As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.
Let’s go further together and transform care.Join the #PTSLife today!
To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.
PT Solutions starts with a true love of therapy and fuses that passion with science and training to create an unmatched standard of care for patients. We love our work, and that enthusiasm is evident in all we do, both in the clinic and in the community. With acute care, inpatient rehab, and outpatient clinics across the country, we work in partnership with our patients and are committed to keeping them in motion throughout all phases of injury and healing. That dedication creates authentic connections with patients and makes PT Solutions the best place to redefine recovery.
We believe that grounding treatment methodologies in evidence-based research results in the most effective, progressive care for patients. We put science first and use our research to innovate and lead the healthcare industry. Because teaching is in our DNA, we bring that research into the classroom, producing the best practitioners in the business through our top-notch residency and continuing education program.
We believe physical, occupational, and speech therapy has a significant place in healthcare, and we want to lead its significance by elevating patient treatment standards and therapist training programs. Patients know the treatment they receive in any PT Solutions location nationwide will meet the absolute highest standard of care. Our dedication to working with the best tools and the best attitude to achieve the best results unites therapists and patients in a shared goal: pain-free living.
Offices: 1100 Circle 75 Pkwy, Ste 1400, Atlanta, GA 30339, US
How many Management & Leadership jobs are open in Hickory, NC right now?
There are currently 163 open management & leadership positions in Hickory, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Hickory, NC?
Companies currently hiring include Corning Incorporated, Highpoint Health with Ascension Saint Thomas, Shurtape Technologies, LLC, Starbucks, US Conec, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Hickory, NC?
Yes — 2 of the 163 open management & leadership positions offer remote or hybrid work (0 remote, 2 hybrid).
How do I apply for Management & Leadership jobs in Hickory, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.